Customer Service Sales

Priscilla Valle **** E. North Street #*, Greenville, SC 29615

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**********@*****.*** . Cellular 864-***-**** . Other 864-***-****

Summary of Skills

Strong interpersonal skills and a broad range of expertise in office

management. Excellent customer service skills. Verbal and written

communication skills. Strong interpersonal, office administration and

multitasking skills. Ability to work on own initiative or as part of team.

Excellent listening skills with a strong attention to detail. Excellent

problem-solving and analytical skills. Multi-tasking in a high-paced

environment, completing projects within time and budget constraints.

Technical Qualifications

Windows 2000/XP, ADP system

Photoshop, QuickBooks Pro 2007, Outlook, Microsoft Word, Excel, PowerPoint

and Access, Lotus Notes

Ability to conduct research using Internet Explorer

Bilingual (Fluent in English/Spanish)

Professional Experience

Copart, Greer, SC

2010 to 2011

Work Order Representative/CSR

.Enter into recordkeeping systems appropriate data needed to create new

title records or update existing ones

.Examine claims forms and other records to determine insurance coverage

.Upload pictures to the intranet

.Contact customers to respond to inquiries or to notify them of claim

investigation results and any planned adjustments

.Refer questionable claims to investigator or claims adjuster for

investigation or settlement

.Post or attach information to claim file

.Contact insured or other involved persons to obtain missing information

.Compile, sort and verify the accuracy of data before it is entered

.Enter into recordkeeping systems row locations and gate passes from the

yard for the cars

New Rising Enterprise Group, Greenville, SC

2009 to 2010

Administrative Assistant

.Provided excellent front office service to visitors, VIPs and staff

.Answer telephone, screen and direct calls

.Take and relay messages

.Provide information to callers

.Set up new accounts for clients and quoted prices

.Manage all responsibilities for a portfolio of 10 commercial properties

.General administrative and clerical support

.Receive and sort mail and deliveries

.Maintain appointment diary either manually or electronically

.Organize meetings and travel arrangements

.Ensured accuracy and effective database maintenance

Priscilla Valle

Resume - Page 2

Payless, Greenville, SC

2008 to 2009

Customer Service Representative

.Provide customer service in fast-paced atmosphere

.Prepared weekly sales reports for the sales team and sales management

.Assisted in the training of new customer service representatives and

associates

.Cash Handling

.Key carrier (open/close the store)

Belks, Greenville, SC

2007 to 2008

Customer Service Representative

.Cash Handling

.Prepared weekly sales reports for the sales team and sales management

.Demonstrating initiative

Payless Shoes, Greenville, SC

2007 to 2007

Customer Service Representative

.Prepared weekly sales reports for the sales team and sales management

.Provide customer service in fast-paced atmosphere

.Cash Handling

.Key carrier (open/close the store)

Education

Riverside High School, Greer, SC

2006 to 2008

Hampton Park Christian School

2005 to 2006

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