Management Manager

KATHLEEN BARTLETT, M.B.A

**** * ********* **** • HOUSTON, TX 77096 • 281-***-**** •

abhknd@r.postjobfree.com

HEALTHCARE SERVICES OPERATIONS EXECUTIVE

LEAN PRINCIPLES, PROCEDURAL IMPROVEMENT & ORGANIZATIONAL CHANGE MANAGEMENT

STRATEGIC PLANNING • OPERATING BUDGET AND P&L MANAGEMENT • MARKET

EXPANSION

QUALITY ASSURANCE • COMPLIANCE MONITORING • DATA MINING & ANALYSIS

SALES & MARKETING • BUSINESS RELATIONSHIP DEVELOPMENT • CONTRACT NEGOTIATION

PROFILE

Accomplished Healthcare Services Management Professional with 10+ years of executive-level

experience and extensive expertise in the development and establishment of procedural

enhancement and organizational change management strategies that effect significant

improvements in service quality, operational efficiency and fiscal performance . Analytical big-

picture thinker with comprehensive knowledge of financial planning, contract negotiation, data

mining and analysis and P&L management, and consistent track record of meeting or

exceeding all regulatory standards, and organizational and profitability goals. Decisive

leader/mentor with exceptional communication and presentation skills, and proven ability to

establish strategic relationships, build productive teams and inspire confidence, collaboration

and team achievement.

PROFESSIONAL EXPERIENCE

ORION HEALTHCORP, INC.

RMI PHYSICIAN SERVICES CORPORATION, INC. Houston, TX

DIRECTOR OF OPERATIONS, RADIOLOGY SERVICES & QUALITY IMPROVEMENT

2008 – Present

& DIRECTOR OF OPERATIONS, CLIENT/PRACTICE MANAGER

Established in 1994, ORION RMI is a $480 Million medical billing and physician practice management

company specializing in radiology billing and collections, and represents 25 hospital-based and clinic

imaging group practices nationwide.

Hired as General Manager of Operations in 2008, achieved 3 increasingly

responsible role expansions in 3 years’ time, culminating with Director of

Operations, Radiology Services & Quality Improvement in 2011, a position held

concurrent to Director of Operations, Client/Practice Manager. Provides leadership

and direction to 16-member staff, and ensures business goals are integrated into

divisions’ daily operations. Key achievements:

Established, implemented and managed multiple cost-efficient business unit

•

projects, the combined result of which was a $100,000 reduction in annual

operating costs.

Successfully manages revenue cycle for 6 Diagnostic and

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Interventional Radiology clients and 3 Gastroenterology clients (112

physicians billing a combined $7 Million per month, with average gross

collection ratio of 41%), providing full-service practice management for 3 of those

clients.

Created, oversaw implementation of long-term performance plan and new

•

operational infrastructure that improved employee production by 21%, reduced

costs by 25%, facilitated 15% client growth and positioned organization for

continued expansion.

Developed and installed functional FTE Cost Analysis model to ensure future

•

growth, and “Managing Up” organization model to identify and train effective new

supervisors and department managers.

GREATER NAPLES CHAMBER OF COMMERCE Naples, FL

CONTRACT, SENIOR VICE PRESIDENT 2007

With 1,700+ members representing 65,000+ employees, the Chamber plays a crucial role in promoting

area's business and professional community through public policy and business advocacy, leadership

programs, executive business forums and sessions.

Contracted to improve all aspects of Chamber product advertising, business development,

membership, marketing, budget, forecasting, staff training and management, product

branding and media kits. Highlights include:

Supervised execution of strategies that produced a 38% forecasted

•

increase in annual revenue.

KATHLEEN BARTLETT, M.B.A., page 2 281-***-**** • abhknd@r.postjobfree.com

Initiated Chamber website upgrade incorporating product enhancements, as

•

well as comprehensive media kit redesign, the combined impact of which was a

28% increase in sales.

NCH HEALTHCARE SYSTEM Naples, FL

DIRECTOR, HOME MEDICAL & LIFELINE EMERGENCY RESPONSE SERVICE 2003

– 2007

Embracing new technology and evidence-based medicine to become one of the most progressive

healthcare systems in the country, NCH is comprised of 2 hospitals and an alliance of 500+

independent physicians and medical facilities throughout Southwest Florida.

Based upon successful management of APRIA/NCH Healthcare System joint venture,

recruited by NCH EVP and CFO to create, staff and oversee operations for multi-site

outpatient NCH HOME MEDICAL SERVICES department. Executing all revenue

management, business, staff and budget development responsibilities, created seamless

integrated network for Medicare home health ordering and delivery systems for

healthcare organization with $475 Million in annual operating revenues . Hired,

directed 42-member staff, crafted home health referral policy in accordance with JCAHO, ICC

and Safe Harbors laws, negotiated 2 favorable hospital-vendor contracts with community HME,

RT and IV providers, and achieved all financial goals 2 consecutive years. Additional

accomplishments:

Obtained all state and federal permits/licensure, provider numbers,

•

accreditation as required by Medicare, Medicaid, ACHA, JCAHO and 3rd party

insurance companies.

Managed 350-400 multiple modality home healthcare patients with

•

seasonal decline to an average of 125 patients (Payer mix: 69% Medicare, 9%

Medicaid, 15% Commercial, 7% Indigent).

Developed measurable home healthcare business solutions tools for Case

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Management and Social Services departments that significantly improved hospital

metrics by contributing to a .4-day reduction in LOS and readmission rates of

specific DRGs.

Provided ongoing education for Clinical Case Management, Outcomes

•

Management and Medical Social Services departments, ensuring federally

compliant safe patient discharge practices.

APRIA HEALTHCARE, INC. Fort Myers, FL

SENIOR ACCOUNT EXECUTIVE 1999 – 2003

Offering a range of home respiratory therapy, diabetic supplies, medications and equipment, home

infusion therapy and home medical equipment services, Apria Healthcare is America's leading provider

of integrated home healthcare products and services.

Directed multiple operating budgets of up to $4.5 Million per region throughout SW

Florida for national Medicare/Medicaid-certified home health, RT/DME, IV company,

consistently exceeding annually forecasted gross revenue targets by 18 – 24%, and

increasing annual shared corporate profit margins by 2 – 3.8%. Highlights:

Secured partnership with, and supervised all aspects of joint venture with NCH

•

Healthcare System that generated $2.3 Million in annual revenue, and delivered

18% return within first year of operation.

Earned a total of 6 awards for outstanding performance during 4-year

•

tenure, including 3 consecutive SETTING THE STANDARD REVENUE

ACHIEVEMENT AWARDS (1999, 2000, 2001).

PRIOR RELEVANT EXPERIENCE

ACTING VICE PRESIDENT/MANAGER SALES & MARKETING

HOME HEALTH CORPORATION OF AMERICA, INC., Fort Pierce, FL 1993 – 1998

CONSULTANT, BUSINESS DEVELOPMENT & OPERATIONS MANAGEMENT

CARDIOVASCULAR VENTURES, INC., New Orleans, LA 1991 – 1993

AWARDS

2010 EXECUTIVE LEADERSHIP AWARD Nomination Nominated by Chief Operations Officer, RMI

2002 CIRCLE OF EXCELLENCE LEADER AWARD, Apria Healthcare

2002 DOUBLE CROWN EXCELLENCE ACHIEVEMENT AWARD, Apria Healthcare

2001, 2000 & 1999 SETTING THE STANDARD REVENUE ACHIEVEMENT AWARDS, Apria

Healthcare

1999 ROOKIE OF THE YEAR AWARD, Apria Healthcare 1st Place out of 212 National Account

Executives

KATHLEEN BARTLETT, M.B.A., page 3 281-***-**** • abhknd@r.postjobfree.com

EDUCATION

Master of Business Administration, Executive Program, Distinction in Management, Trinity

University San Antonio, TX

Bachelor of Business Administration, Trinity University San Antonio, TX

Certified Healing Touch Practitioner (CHTP1), Colorado Centers for Healing Touch

Associate of Science, Marketing, Distinction in Management, U.S. Dept. of Education

International Outreach Program

U.S. Army (Retired) MOS 91-C Vocational Nurse, MOS 92-B Medic, Brooke Army Medical

Center San Antonio, TX

PROFESSIONAL ASSOCIATIONS

American Society of Quality (ASQ), Member #64035706 Member since 2010

Hospital Business Management Association (HBMA), Member #3120 Member since 2008

Radiology Business Management Association (RBMA), Member ID#19138 Member since 2008

National Association for Female Executives, Member #BRT51T100K01NF9 Member 2000 –

2006

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