Project Manager Management

STEVEN CASDEN

**** ******** *******, ******, ** *3331, 954-***-****

abhknb@r.postjobfree.com

P R O J E C T M A N A G E R / B U S I N E S S A N A LY S T

Senior level experience managing onshore and offshore teams to build back office service and software development

operations. Specialize in project management, product management, business analysis, and process re engineering.

Expert in management of complex projects in multi cultural environments. Solid track record in applying best practices

to deliver IT projects.

CREDENTIALS

PMI PMP® Certification 2008

ITIL® v3 Practitioner Certification 2009

Microsoft Certified Professional

BS, Computer Science, Arizona State University

PROFESSIONAL EXPERIENCE

C Metric, Inc.

Project Manager, Offshore Staff

Ft. Lauderdale, Fl. March 2009 – Oct 2010

C Metric is a New Jersey / India based IT Consulting firm specializing in back office legal services and support.

Team leader in offshoring BPO foreclosure initiatives for Marshall C. Watson, P.A. Directed successful transition of 41

foreclosure operations that resolved the law firm’s operational issues from massive increases in home foreclosure case

loads. Solved several problems with transition methodology and communication between Managers and offshore teams.

Process improvements succeeded in minimizing clerical errors and mitigating potential risks. Carried out departmental

workshops and analysis of existing paralegal foreclosure procedures to create efficiencies in processes performed by

offshore teams. Developed process guides and Sharepoint based reporting for data maintenance. Teamed with IT Staff to

upgrade .NET CMS workflow and interfaces to support offshore team back office processes.

Tracfone, Inc., PMO

IT Senior Project Manager

Medley, Fl. March 2008 – Feb 2009

Tracfone is a leading provider of prepaid mobile service.

Applied SCRUM to successfully complete two multi million dollar projects:

Ogo handset launch. Gathered and documented requirements from business units, wrote specifications, developed test

protocols, and managed user acceptance for Tracfone’s first ever smartphone launch. This project necessitated careful risk

management throughout the development phases. As PM, I selected contracted developers, assigned project tasks,

managed complete project lifecycle. Served as liaison between PMO and Executive Group.

PCI compliance. Project Manager responsible for the successful implementation of a critical $3.6 million data security

compliance project. Responsibilities included management of multiple, simultaneous IT initiatives for bringing Tracfone

into security compliance with the major credit card companies. Led a team of seven developers, a systems architect, and

two PCI consultants. Solution was SOA based and compliant with PCI DSS industry standards for data encryption and

transmission. Provided extensive support through UAT to ensure the quality of the testing of the encryption system

components (IBM Websphere DataPower appliances) prior to go live. Provided guidance on change management.

Exzin, Inc.

Project Manager, Offshore Group

Weston, Fl. June 2005 – Jan 2008

Exzin was a onshore offshore IT consulting company.

Responsible for providing key clients with project management and Microsoft technology consulting and design. Grew

business by critically analyzing business requirements, presenting cost effective solutions and meeting all time and

budget commitments. Managed a large off shore (India) software engineering team, customer project schedules,

functional specifications, RFP’s, client communications and issue resolution. Company was sold to an Indian Outsourcing

Company.

Openwave Systems, Inc.

Senior Technical Product Manager, Unified Messaging and Data Synchronization Platform

Redwood, Ca. March 2001 – April 2004

Openwave is a leading software provider for Tier 1 Telcos worldwide.

Responsible for the technical direction of the company’s Unified Messaging and Sync Platforms. Successfully deployed a

Carrier grade high availability Sync platform (Solaris8, Oracle 8i, SUN Enterprise Servers, Alteon Load Balancers and an

EMC Storage Array). Sync Server enabled OTA synchronization of web based address and calendar applications with any

SyncML enabled cell phone or PDA. BT Cellnet subsequently purchased .5 million Openwave Sync licenses for their

MM02 cell service. Managed 30 member development team; production schedule, roadmap, cross functional and cross

company interoperability requirements, inter group project plans with SyncML Client Group in Newbury, England.

Authored white papers, requirements docs, marketing collateral and go to market program planning. SyncFest (SyncML

interoperability organization) team leader. Organized product rollout at CTIA Show San Diego.

Orsus Solutions, Ltd.

Product Manager, iGlue Data Aggregation Platform

Or Yehuda, Israel. Feb 1999 – March 2001

Orsus is a wholly owned subsidiary of Mercury Interactive Corp.

Joined Orsus in start up phase to lead a programming team in developing iGlue, a web site aggregation solution for e

commerce shopping websites. Successfully administered pilot project for DealTime® resulting in a critical software license

deal for Orsus. Developed go to market plan and organized product launch at the 2000 Unwired Universe (hosted by

Openwave Systems, Inc.).

Accentmail.com

President & Co Founder

Tel Aviv, Israel. May 1997 – Dec 1999

Accentmail.com was the Internet’s first multi languge webmail site that enabled input/output of 45 languages (including

Kanji, Cyrillic, Mandarin). Multilingual mail was enabled through a Browser embedded Java applet and virtual keyboard

that eliminated the need for language localized Windows OS. Started company based on a friend’s Java application that

we later re engineered for webmail services. Site received several awards and national press coverage. Sold the company

in 1999 to an Israeli investment firm.

ReachCast, Inc.

Product Manager, Document Management Platform

Tel Aviv, Israel. Jan 1996 – April 1997

ReachCast was an Israeli start up providing document management solutions. Company was reorganized as Olive

Software.

Responsible for adapting existing core technology to address a new market the PDF archival and retrieval needs of

Financial Analysts in large Financial Services companies. Performed anaylsis of existing technology, authored

requirements document and functional specs for an innovative content processing technology for batch converting PDF

files into enriched XML format. The platform solved a key issue with Adobe PDF file reusability (deconstruct, archive,

search, resolve in web browser) and succeeded in winning key customers Solomon Smith Barney and Merrill Lynch.

Lante, Inc.

Project Manager

Chicago, Il. Feb 1992 – April 1995

Lante was the leading Lotus Notes consultancy firm based out of Chicago. It is now owned by aQuantive, Inc (through a

series of mergers). Promoted from Analyst to Project Manager for successfully managing complex client engagements.

Responsible for large teams of software architects and engineers to design, develop, test and deliver custom Sales

Automation, EIS, and Lotus Notes projects.

TECHNICAL SKILLS

HTML, CSS, PHP, MySQL, XML, ASP, Javascript, Oracle, Access, DB2, mySQL, Sharepoint, Crystal Reports

MS Office, Visio, Project

References furnished upon request.

Contact this candidate