Customer Service Management
Resume:
Joseph E. Williams
*** *. ********* ***** **********, IN 47501 812-***-**** **********@*****.***
Objective _______________________________________________________________________________
Position within the agricultural community related to crop production, nutrient & animal waste management using
demonstrated organization, customer service, communication, and project management skills proven by 34 years of
highly successful and productive employment and service with USDA.
Profile _________________________________________________________________________________
Motivated, personable professional with a Bachelor of Science degree and a successful 34 year track record of
working with the agricultural community. Ability to quickly master new and innovative technology. Diplomatic and
tactful with professionals and non professionals at all levels. Accustomed to handling sensitive, confidential records.
Demonstrated history of producing accurate, timely reports and meeting deadlines.
Flexible and versatile – able to work with multiple priorities with outstanding results. Poised and competent with
demonstrated ability to easily transcend cultural differences. Thrive in deadline driven environments. Excellent
team building skills.
Skills Summary _________________________________________________________________________
1. Crop Management Systems 7. Computer Skills 8. Engineering design
2. Certified Crop Consultant 1. MS Word 9. Customer Service
3. Management Skills 2. MS Excel 10. Scheduling
4. USDA Agricultural 3. PowerPoint 11. Project Management
Programs 4. ESRI Arc 12. Written Correspondence
5. Map interpretation/creation MAP 13. Professional Presentations
6. Soil management & 5. Outlook
mapping
Professional Experience __________________________________________________________________
Customer Service/Problem Solving/LEADERSHIP
1. Manage office operations and provide impeccable customer service:
o Work with a variety of clients agricultural, urban, and business.
o Developed working relations with local units of government, agribusiness and community leaders.
o Ability to work with clients that are not in agreement with your decisions such as adverse wetland
determinations, eligibility issues with programs and appeals of technical decisions.
2. USDA Natural Resources Conservation Service (NRCS) certified to plan, write and approve
Comprehensive Nutrient Management Plans (CNMP), Nutrient Management Plans, and Certified
Conservation Planner.
3. Managed a diverse program which provided technical (agronomic and engineering) and financial assistance
to landowners. Develop and implement strategic plan for conservation:
o Worked with programs to deliver over $3 million to land users in Daviess & Martin Counties over
the past 3 and half years.
o Served as State Program Manager for the Conservation Security Program, managing the program
in writing program guidelines for Indiana, training employees statewide in the ranking process,
selecting and promoting applications to be funded.
o Served as NRCS representative for statewide appeals forwarded to the USDA National Appeals
Division.
4. Will be eligible to register as a Technical Service Provider (TSP) for NRCS and Farm Service Agency
(FSA) programs upon retirement from USDA.
5. ASA Certified Crop Advisor (Cert # 13769)
Joseph E. Williams
6. Trained Indiana NRCS, Indiana State Department of Agriculture, Division of Soil Conservation, Soil &
Water Conservation District employees various computer programs related to working with USDA
programs including Customer Service Toolkit, Revised Universal Soil Loss Equation II (RUSLE II),
ArcView and ArcMap.
7. Certified Wetland Delineator
Served on development committee which set up the Leadership Knox County training program.
Served on Knox County Ag Day committee (1 year chair, 2 year treasurer) as the program grew to
providing education on local agriculture and serving over 2000 local residents in one evening a meal at a
cost representing the true farmer share.
Communication: Reports/Presentations/TECHNOLOGY
1. Write statewide memos, bulletins and directives for various programs and policy directions.
2. Assisted in editing all Indiana Field Office Technical guides standards and was primary author on several
during my term on the NRCS Technical Guide Committee in Indiana.
3. Prepare reports a variety of local boards for progress reporting, financial reports and practice
implementation.
4. Develop Author professional correspondence to customers and vendors.
5. Design and deliver series of classes for program specific software for USDA programs.
6. Develop presentations using PowerPoint programs for statewide use and distribution.
7. Rapidly learn and master varied computer programs.
DETAIL MASTERY & Organization
1. Manage all aspects of day to day operations of USDA NRCS field offices in Petersburg, Vincennes,
Sullivan and Washington Indiana:
o Reporting.
o Program Applications and rankings
o Program eligibility determinations
o Supplies and vehicle maintenance
o Supervision of a total of fourteen different field office employees over a 15 year period.
o Compliance with all federal rules & regulations including NEPA, Cultural Resources, Wetlands,
Highly Erodible Lands, and Animal Feeding Operations.
Employment History _____________________________________________________________________
United States Department of Agriculture Natural Resources Conservation Service. – Indiana field offices:
Noblesville, Frankfort, Mt. Vernon, Huntington, Goshen, Petersburg, Vincennes, and Washington. Indiana SW Area
Office at Vincennes and Indiana State Office in Indianapolis.
Soil Conservationist/District Conservationist, Resource Management Specialist, 1976 to Present
Education ______________________________________________________________________________
PURDUE UNIVERSITY – West Lafayette, IN
Bachelor of Science – Agricultural Crops & Soil Science Degree, 1978 GPA: 2.87/4.0
American Society of Agronomy, Certified Crop Advisor, Certification No. 13769
216 E. Crestwood Drive Washington, IN 47501 812-***-**** **********@*****.***
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