Customer Service Insurance

Skye-Lee Tavares

*** **** *** *********, ** *****

Email: **************@*****.*** ~ Ph: 808-***-****

SUMMARY

Thriving in fast paced environments I possess great time management,

organizational and multi-tasking abilities. I am honest, reliable,

responsible and efficient and always keep a neat appearance and carry a

professional, pleasant demeanor. I provide excellent customer service in

person and over the phone. I am a team player and I also work well

individually under little to no supervision. My willingness and ability to

learn and apply new things quickly along with adapting well to change

contribute to my being a viable candidate.

PROFESSIONAL EXPERIENCE

2007-2010 Business Insurance Services Inc (Honolulu, HI)

Customer Service Rep (CSR) Clerical Support Technician

- Issued/distributed certificates of insurance, notice of cancellations,

reinstatements & auto ID cards

- Processed non-money endorsements

- Requested quotes for new work comp applications

- Set up finance contracts

- Typed proposals and summaries of insurance along with misc typing

- Read through policies & input necessary information in system (detail

policies)

- Receptionist back-up (multi-line phones, mail

sorting/distribution/processing, supply

ordering, etc)

- Effectively trained new Clerical Support Staff & Receptionists

2004-2010 Joseph Cardinalli D.C (Honolulu, HI)

Executive Assistant

- Organized office

- Printed out reports

- Kept client accounts up to date

- Billed patients and insurance companies

- Accepted and input all payments

- Organized and reconciled credit card reports

- Handled insurance claims along with any problems, discrepancies and/or

complaints

- Researched benefits/patient eligibility

- Scheduled appointments

- Handled filing, copies, faxes & data entry

200*-****-**** on the Rise (Honolulu, HI)

Assistant Manager

- Managed up to 15 people in a fast paced, high stress environment

- Conducted interviews

- Hired and trained host(s)

- Assisted with scheduling of banquet parties

- Assisted with Payroll

- Received reservations

- Constructed floor plans

- Cashiered

- Light bartending

COMPUTER SKILLS

Knowledgeable in:

MS Word/Works

Outlook

Excel

Adobe Acrobat PDF Editor

Applied-TAM, ETfile, Ecopy (Insurance/Scanning Programs)

Forte (Chiropractic Program)

**Familiar with paperless work environment

EDUCATION

1999-2001 Kapiolani Community College

1994-1998 Kalani High School

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