Customer Service Manager
Resume:
Vanessa Flores
**** ********** ******, ******, ** 95020
abhkk1@r.postjobfree.com
OBJECTIVE
To apply my work experience in an entry level HR position to develop a new career path
SKILLS PROFILE
• Proficient in Microsoft Office applications (Word, PowerPoint, Excel, Outlook)
• Skilled in Internet research and navigation
• Good filing and organizational skills
• Experience in handling confidential paperwork
Excellent customer service background
EMPLOYMENT HISTORY
Store Manager Jun 2009 Jan 2011
Liz Claiborne New York, Gilroy, CA
• Actively recruited, interviewed, and hired candidates to maintain a strong sales team.
Trained, developed, and motivated each employee to meet company expectations and goals.
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Developed weekly measurements of performance by which to praise, motivate, and coach team.
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Conducted disciplinary action and teamed with corporate for terminations.
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Analyzed and submitted the store’s payroll and created the weekly schedule.
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Completed new hire paperwork and maintained employee files and legal documents.
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• Adhered to California employment laws and company policies.
Assistant Counter Manager Oct 2008 Jun 2009
Estee Lauder Macys, San Jose, CA
• Trained, developed, directed, and supported team members in daily functions.
Motivated the sales team to meet store, department, and personal sales goals and objectives.
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Partnered with the Counter Manager to evaluate the performance of sales representatives.
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Maintained detailed sales logs and scheduled employee break times.
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• Encouraged company objectives and coordinated special events.
Public Relations Intern Jul 2008 Oct 2008
Jan Marini Skin Research, Inc., San Jose, CA
Researched and compiled regional consumer editorial contact lists.
Pitched products to media and secured publications
Cultivated relationships with valuable contacts.
Drafted press releases and assembled media kits.
Coordinated JMSR executive interviews and photo shoots.
Aug 2007 Mar 2008
Flight Attendant
Southwest Airlines, Dallas, TX
Enforced federal and company safety regulations.
Provided excellent customer service and a memorable experience.
Encouraged communications and teamwork within the flight crew.
S erver Oct 2006 – Aug 2007
Lisa’s Tea Treasures, Campbell, CA
Seated guests, took orders, prepared beverages and desserts, served guests, and bussed, cleared, and
set tables for the next seating.
Answered the telephone, took accurate messages, and made reservations.
Attended food and gift shows. Accepted merchandise deliveries and merchandised new product in
displays.
Front Desk Receptionist May 2006 – Oct 2006
Jan Marini Skin Research, San Jose, CA
Managed a fast paced front office with a busy, multi lined switchboard phone system.
Filed and retrieved daily sales invoices.
Generated and updated company phone directories, reserved conference rooms, assembled info kits,
prepared marketing tools, and monitored visitors and employees.
Manager Oct 2003 – May 2006
Lisa’s Tea Treasures, Menlo Park, CA
Managed all operations of the tea parlor and gift shop.
Built strong employee and customer relationships, encouraged teamwork, and maintained a high level of
customer service.
Trained employees, ordered merchandise and product, processed shipments, and maintained visual
merchandising standards.
Assistant Manager Jun 2000 – Aug 2002
Pier I Imports, San Jose, CA
Managed employees and projects, maintained high customer service standards, and encouraged
teamwork.
Trained employees, managed biweekly shipments, processed daily paperwork, opened and closed the
store, made daily deposits, and enforced loss prevention policies.
Screened applications, interviewed qualified candidates, hired and terminated employees.
EDUCATION
SHRM Essentials of Human Resources Certification 2011
Chapman University, Irvine, CA
Bachelors of Science in Psychology
University of Phoenix, Phoenix, AZ 2010
Associates Degree in Liberal Studies
De Anza College, Cupertino, CA
2007
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