Customer Service Sales

Shannon Lindsay Cornette

Home Address: **** **** ***** ****, *******, KY 41102

College Address: Pikeville College, CPO Box 305, 147 Sycamore Street,

Pikeville, KY 41501

Email: ********@**.*** Home/Mobile: 606-***-****

Education: Pikeville College, Pikeville, KY

August 2008 - Present

Bachelor of Science

Major: Communication

Minor: Business Management

GPA: Current 3.566/4.000

University of Louisville, Louisville, KY

August 2006 - July 2008

Bachelor of Science

Major: Undeclared

Competencies: Experience in providing customer service, comfort, and

satisfaction in a business setting

Strong communication, leadership, analytical and problem solving

skills

Extensive experience with PC platform, Microsoft Word, PowerPoint,

Excel, and Adobe PageMaker

Extensive experience with Mac platform, Pages, iMovie, Quark Xpress

Work

Experience: Pikeville College Upward Bound, Pikeville, KY

June 2010 - July 2010

Summer Program Peer Mentor/Resident Assistant

. Tutor Upward Bound students in a wide variety of college-

level subjects.

. Organize and coordinate group activities while

maintaining student safety.

. Monitor, evaluate and record personal, social, and

academic progress of students.

J & J Restaurant, Ashland, KY

June 2009 - August 2009

Waitress

. Filled drink and food orders for a large variety of

restaurant patrons.

. Completed food and condiment prep prior to each shift.

. Bussed and cleaned tables and maintained cleanliness of

party room facilities.

Horner Novelty, Louisville, KY

May 2007 - August 2008

Sales Clerk

. Assisted a wide variety of customers with party, event,

and wedding planning.

. Managed, ordered, and stocked storewide inventory.

. Ran cash register and handled returns/exchanges.

Cracker Barrel, Louisville, KY

July 2007 - July 2008

Retail Salesperson/Trainer

. Organized sales floor displays and utilized effective

product placement strategies to maximize profits.

. Interacted with guests of all ages to provide a

comfortable and enjoyable atmosphere.

. Gained a comprehensive understanding of strategic selling

techniques.

Guardian Animal Hospital, Ashland, KY

November 2005 - June 2006

Vet Technician Assistant, Receptionist

. Maintained client paperwork, incoming/outgoing mail,

scheduling, and computer client database.

. Assisted the vet and technicians with basic medical

and surgical procedures.

. Maintained kennel by cleaning cages, feeding animals, and

upholding animal hygiene.

Student

Activities: Pikeville College Softball

August 2008 - April 2011

. Participate as a player in the NAIA Mid-South Conference.

. Volunteer alongside teammates in school fundraising

programs.

Pikeville College Biology Club

August 2008 - April 2011

. Organize and participate in club fundraising events.

. Volunteer with other organizations throughout the

community.

Colleges Against Cancer, University of

Louisville Chapter June 2007 - May 2008

. Aided in the foundation of the club.

. Organized events for fundraising and to provide

awareness to students.

Honors

& Awards: Dean's List Fall '09, Spring '10, Fall '10; Who's Who

Among Students in American Universities & Colleges '10;

NAIA Mid-South Academic All-Conference '10-

'11; NAIA Academic All-American '10-'11

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