Customer Service Sales

Location:

Posted:

May 03, 2011

Kendra Denise Hammonds

M 615-***-****/abhki4@r.postjobfree.com

OBJECTIVE: To obtain a position within your company, that allows me to utilize my customer service experience, and offer growth

and advancement. To show you that I will excel and show myself as an asset to the company, due to my ability to be promotable

and learn things quickly and efficiently.

EDUCATION

Draughons Junior College, 340 Plus Park Blvd, Nashville, Tennessee 37217

August 2008-December 2009, 615-***-****

• Attended to obtain my Associates’ degree in Medical Assisting-Administrative

Hunters Lane Comprehensive High School, 1150 Hunters Lane, Goodlettsville, TN 37072

August 2004-May 2007, 615-***-****

• Graduate of Class 2007

PROFESSIONAL EXPERIENCE

T-Mobile Communications, 1000 Rivergate Pkwy, Goodlettsville, TN 37115

March 2005-June 2007, 615-***-****

• Activated devices, sold merchandise, handle bills and payments, as well as open and close locations. Served over 500

customers daily, and excelled in meeting the sales goals, and expectations of a multi-million dollar company.

Sprint Communications/Xerox, 801 Royal Pkwy, Nashville, TN 27214

October 2009-Current, 615-***-****

• Worked as a customer service agent, for a multi-million dollar company, and handled more than 70 inbound calls daily,

resolving issues such as but, not limited to; handling bill payments/inquiries, device activation, minor technical issues

and placing orders for new lines of service. Excel in reaching sales, issue resolution and handle time goals.

SPECIAL SKILLS AND TRAINING

• Internship for a Modeling Productions of Atlanta, Summer of 2006. Prepared fashions shows, recruited new talent and

worked for the receptionist desk.

• Excelled in a business camp, summer of 2005, and acquired training in the areas of Accounting and Business

Administration.

• Newspaper editor, 2005, as Poetry and Music Editor

• Type 46 words per minute, and familiar with Word, Excel, Outlook, Citrix, and PowerPoint systems

REFERENCES

Lance Waldbuser, Internship Manager, 10550 Montclair Way, Atlanta, GA 30097, 404-***-****

Chrycilis Perry, Former Agent Supervisor for Sprint Communications/Xerox, 801 Royal Pkwy, Nashville, TN 37214, (615)874-

4500

Stephanie Casey, Former Co-Worker for Sprint Communications/Xerox, 801 Royal Pkwy, Nashville, TN 37214 615-***-****