Customer Service Sales
Resume:
LORI CROW
Mansfield, TX *6063
abhkha@r.postjobfree.com
OBJECTIVE
To obtain a responsible position as an Administrative Assistant with
opportunity for growth.
EDUCATION
Attended Tarrant County College, Southeast Campus from 2000 to 2004.
Graduated high school with Cum Laude honors in May 2000.
STRENGTHS
A well organized, result-oriented self starter with a strong work ethic and
developed people skills. Dedicated to multi-tasking to utilize my wide
range of skills and abilities. Computer literate. Computer skills include
Outlook, Windows XP, Microsoft applications: Word, Excel, Access, Power
Point & Share Point; Company designed databases as JDE, Citrix, Work Order,
Return Authorization; PayCom, Lotus Notes, Intraday, Total Systems,
Symposium, Meridian, Call Log, People Soft and IEX.
PROFESSIONAL EXPERIENCE
January 2011 to April 2011 Sales Support
Wesco Aircraft / Apple One Staffing Fort Worth, TX
Support the Sales Department through handling customer e-mails, order,
quote, data entry, order scanning, daily clerical, administrative
responsibilities faxing and filing with extensive computer usage. Answered
customer order inquiries regarding status updates and tracking. Helped
assist on accounts such as Bell Helicopter, Lockheed Martin, Boeing &
Spirit.
June 2006 to January 2011 Administrative Assistant
Anew Business Solutions Irving, TX
Cross-trained in multiple areas to include: Administrative
responsibilities, Accounts Liason, Purchasing, Auditing, Receiving,
Shipping, E-Bay, Quality Control and Customer Support.
Duties include: Extensive computer usage, create and maintain billings,
reports, order entry, invoicing, payment applications, auditing, filing,
catalog updates to procedures, clerical duties, customer support via e-mail
and phones.
February 2006 to June 2006 Customer Support and Sales
Velleman Incorporated Fort Worth, TX
Assistant to the National Sales Manager. Order entry, perform clerical
duties, receptionist, filing, greet visitors, assist with order inquiries,
research issues, de-escalate customers using my problem solving skills,
customer service and sales. Maintain a professional office appearance.
July 2003 to May 2005 Account Supervisor
Providian Financial Arlington, TX
Utilized my managerial experience to de-escalate customers using problem
solving skills, assist with billing inquiries and provided excellent
customer service. Provided operational and technical feedback for selected
groups to help strengthen the companies portfolio. Worked directly with
various management levels to create reports, collect data, sorting and
filing, greet and interact with visitors, answer multi-line phone systems,
distribute mail and deliveries to appropriate parties, perform clerical
duties, and maintain a professional office appearance.
July 2001 to July 2003 Customer Service
Representative
Providian Financial Arlington, TX
Worked alongside managers and senior managers through various projects
including planning, training and conducting focus groups. Top sales
performer and focused on providing stellar customer service. Cross-trained
in all areas. Creator and artist for projects including Cornerstone for
Customer Service and Race to Zero UPTO. Workforce Management backup.
April 2000 to May 2001 Assistant Manager
The Picture People Arlington, TX
Supervised and trained in photography, greet and interact with customers
and co-workers, sales, cashier and lab technician. Providing quality in all
aspects of business. Top sales performer.
References furnished upon request.
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