Customer Service Supply Chain

CLIENT NAME Page *

email address

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RODERICK JOHNSON Home: 205-***-****

McCalla, AL 35111

******@*********.***

~ ACCOUNTING, HUMAN RESOURCES, SAFETY/OPERATIONS & CONTRACT MANAGEMENT ~

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Leading operations & teams to breakthrough success

ynamic change agent with extensive portfolio of success driving cross functional teams, administering DoD

contracts, ensuring safety compliance, and enhancing customer satisfaction. Recognized for exceeding

performance expectations in completion of $500M Hurricane Katrina Recovery Project. Adept at boosting

morale and fostering trust to enhance team proficiency. Skilled in optimizing organizational processes to maximize

business results. BS in Accounting & Business Administration backed by Notary Public. Member, ToastMasters

International.

Expertise includes:

Safety Management • Maintenance Oversight • Contract Administration • Team Leadership • Operations

Business Development • Supply Chain Management • Training Facilitation • Project Management

Logistics • Vendor Relations • Procurement • Budgeting • AP/AR • Process Improvements

Customer Service • OSHA Compliance • Policy Development • Issue Resolution

PROFESSIONAL EXPERIENCE

CAREER NOTE: Presently, serving as Store Seasonal Employee for LOWE’S COMPANIES, INC., Bessemer, AL;

2008 2009, served as Substitute Teacher for Bessemer City Schools and Jefferson County Board of Education.

DEL JEN, INC., New Orleans, LA 2006–2008

DoD contractor involved in Hurricane Katrina Recovery Project that provides a broad range of public works and civil

engineering services for military bases, facilities, and equipment around the world.

Maintenance & Safety Supervisor/Site Manager

Directed 65 craft technicians and oversaw site office functions, accounting, payroll, quality assurance, and safety

initiatives in partnership with upper management while fulfilling DoD contract to restore trailers for $500M Louisiana

Hurricane Katrina Recovery Project. Drove strategic initiatives, business development, operations, supply chain

management, safety implementation, and training program administration.

Exceeded performance estimates, boosted emergency response proficiencies 30%, improved workforce hour

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proficiency from 68% to 98%, and increased emergency hour proficiency to 100% by gaining buy in for a new

strategy that was in better alignment with contract requirements.

Enhanced joint venture partner cooperation by analyzing office politics, initiating proactive steps toward better

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communication and trust building, and establishing recognition program for excellence.

Facilitated greater employee trust and boosted morale by instituting “open door” policy.

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ALABAMA POWER COMPANY, Birmingham, AL 1995–2006

Electric utility company servicing 1.4M homes and businesses; 6,800 employees; $4.7B annual revenue.

Senior Metering Services Technician

Analyzed commercial, industrial, and residential installations and billing accounts for accuracy. Oversaw metering

components, metering apparatus testing, and system configuration. Led oversight of vendor connections within overall

system to ensure maximum transfer of electrical power. Managed statewide safety campaign, AMR/AMI projects, and

disaster and storm emergency services.

Increased efficiency, boosted revenue, and enhanced customer satisfaction by leveraging strategic tie ins

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between electrical service metering and phone line service to facilitate better monitoring and maintenance and

encourage add on agreements.

Facilitated promotion of multiple subordinates through diligent mentoring and training.

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EDUCATION, TRAINING & SKILLS

B.S. in Accounting & Business Administration ~ Birmingham Southern College, Birmingham, AL

OSHA Training Institute Education Center Certificate

Computer Skills: Access, Excel, Outlook, PowerPoint, Word, QuickBooks, Project, Maximo, Web Focus

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