Customer Service Manager
Resume:
A. Joseph Delfino
Nashville, Tennessee, 37216
abhkgs@r.postjobfree.com
CAREER SUMMARY
Graphic designer with education and experience with industry standard
deadlines and strengths in customer service as well as design computer
software seeking employment specializing in catalogue and mailing design.
EDUCATION
Watkins College of Art and Design, Nashville, Tennessee
Bachelors of Fine Arts in Graphic Design, Degree in Progress
Attended: January 2008 – Present
Anticipated Graduation: May 2012
Associate of Arts Visual Communication
Collins College, Tempe, Arizona
Attended: April 2006 – September 2007
Degree Obtained: September 2007
SKILLS AND QUALIFICATIONS
QuarkXPress Adobe Photoshop
Adobe Illustrator Adobe InDesign
Adobe Flash Adobe Dreamweaver
Microsoft Word Microsoft Excel
Microsoft Access Microsoft Outlook
Mac and PC Proficient Excellent Customer Service
Acrylic Painting Pencil Drawing
Print Making Photography – Film & Digital
EXPERIENCE
USDA Rural Development, Nashville, Tennessee
March 2010 – Present
Graphic Designer
• Created initial branding and identity colors and font selections for all state
level marketing materials
• Redesigned all marketing materials including brochures, large checks, and
all other display items to create a consistent look.
• Contributed to annual employee conference by creating all visuals
• Laid out and designed employee cookbook created every 10 years
A. Joseph Delfino
Page 2
T Mobile USA, Nashville, Tennessee
October 2007 – March 2010
Customer Care Representative
• Provided world class customer care to cellular customers
participating in the company being awarded its 7th consecutive
JD Power and Associates award for customer service.
• Designed T Shirts and posters for site level events.
• Earned an average of 3 commendation calls or letters monthly
from customers due to high level of service received
JPMorgan Chase, Tempe, Arizona
April 2006 – September 2007
Fraud Operations Advisor
• Identified fraud on accounts as well as verified true callers from
individuals committing fraud on accounts with 94% accuracy and in
68% of the time of my associates
• Selected to design motivational posters and props promoting
company’s focus on customer engagement because of samplings
seen by management of design work done for school assignments
• Selected as member of task force to increase customer satisfaction
ratings for the Tempe call center.
Discover Financial Services LLC, West Valley City, Utah
April 2003 – April 2006
Senior Account Manager II, July 2004 – April 2006
• Selected to institute motivational programs to increase job
performance resulting in a 20% increase in retention rates of services
annually retaining approximately $11,971,581
• Retained fee services at an average monthly rate of 56% resulting in
retaining annual revenue of approximately $2,431,728
• Awarded annual You Tour award for top performance company
wide for my position in for the 2004 year
Marketing Services Advisor April 2003 – July 2004
• Top seller for fee services January 2004
• Retained accounts requested to be closed for 3 months. Retained
2 in 3 accounts on an average monthly basis while maintaining
acceptable levels of sales of both balance transfers and fee products
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