Customer Service Manager

David J. Miracle

* ********** **** ***** ( Taylors, SC 29687 864-***-****

( ************@*****.***

Operations, Plant, Manufacturing Manager/Supervisor

Skills

Summary Project Management and Business Acumen

Able to define, communicate, and fulfill the project's goals and

break complex issues into manageable parts. Generated and

communicated time/machine schedules for the orderly completion

of projects. I have managed as many as 75-100 small projects at

any one time. Demonstrated performance has resulted in a

successful career and produced highly satisfied clients.

Cost Accounting

Demonstrated skilled in activity-based costing for projects that fell

outside of the various costing software packages available.

Costs generated were used variously in quoting projects to

clients. Experienced with the generation of direct and indirect

costs on a plant-wide basis. Gathered data on revenue for

forecasting future revenue surplus or shortfall. I also have

experience in the preparation of financial data tables for small

manufacturing businesses.

Estimating/Scheduling/Planning

Extensive experience in estimating cost and time for projects through

manufacturing process. Scheduled time and materials for

projects though various processes (kanban). Planned projects

from start to finish so that the most efficient use of machine

time and materials is achieved while meeting client's deadline,

quality expectation, and budget.

Exemplary Accomplishments

o Successful record of leading and organizing teams to

achieve desired goals

o Extremely adept at multi-tasking and time management

o History of developing and implementing time and money

saving procedures

o Decreased former firm's liability for current year-to-date

revenues versus same period in the previous year

o Diagnosed flaw in former firm's computer-to-plate system

(not detected by the system's vendor), which resulted in a

substantial increase in productivity and quality, and a

decrease in material waste and wasted press time (company

owners went to mediation to recoup their lost revenue)\

o Reduced costs for certain consumables by as much as 16% by

conducting vendor evaluations

o Special talent for executing innovative and cost-effective

solutions for repairing equipment, resulting in substantial

savings.

Computer Maximo, MatMan, MMBarcode, Lotus Notes, Microsoft Office,

Peachtree Accounting, Franklin, PMS, Pace,

Skills Navision, VISIO. Electronics Workbench, AutoCAD Electrical 2010

Career TRS (Fluor - FGG) - Greenville, SC

4/10 - 10/10

Summary Functional Trainer - Material Control/Government Property (FGG)

Originally hired as Government Property Lead and Material

Control Supervisor but transitioned to trainer. Have spent time

working at Fluor's freight forwarder in Houston, TX. The

position had a shared responsibility of training new employees

just out of the MDC in functional areas. This included material

control and government property employees. Training consisted

of:

o MatMan reports

o MatMan receiving (by document and bar code scanner)

o Create MRR in MatMan

o OS&D

o Maximo reports

o IPO process

o Creating MRF in Maximo

o Setting up storeroom/bin assignments

o Add items to storerooms

o Issue & return material

o Set reorder points

o Rotating asset management

o Material Management Plan training

o Government Property Control System training

o Basic FAR/DFAR training relevant to material control

specialists and government property specialists

Career Summary (cont.)

Arcadia Textile Machinery, Inc. - Cowpens, SC

11/07 - 5/08 (lay-off)

VP - Operations

Plan, direct and organize the daily operations of a small

textile machinery supplier. I was responsible for the

management of accounting, payroll, sales, engineering, and

general administrative personnel. I also had responsibility for

cost reduction, company policy creation, and financials.

Managed importation of machinery from Europe and China.

o Strong analytical skills

o Problem solver

o "Go to" person for answers

Partners in Textile Innovations, LLC. - Piedmont, SC

1/06 - 10/07

Plant Manager

Supervision of a small workforce with specialized knowledge in a

niche industry. Responsible for quality control, scheduling of

production, maintenance, and materials procurement/shipping.

Work closely with clients on developing new products. Also

responsible for AP, AR, cost reduction and staffing.

o Developed quality procedures to meet client requirements

o Hire/Fire responsibility

o Trouble shooting and problem-solving skills

o Goal-oriented without sacrificing quality

Powers Printing Company, Inc. - Spartanburg, SC

9/03 - 2/05 (lay-off)

General Manager

Plan, direct, and coordinate operations of company. Formulate policies,

manage daily operations, plan the use of materials and human resources.

Managed a staff of 14 employees. Complete profit and loss responsibility

(off-site owners). Special talent for executing innovative and cost-

effective solutions for repairing equipment, resulting in substantial

savings.

o Managed 70-100 projects at one time

o Measured, tracked, and communicated business results with

owners

o Hire/fire responsibility

o Supervision of estimating, customer service, shipping &

receiving and production

o Quality oriented

o Ability to use software to track and analyze key business

metrics

o Managed purchasing and inventory systems to maximize cash

flow

Morgan Stanley & American Express Financial Advisors, Inc. -

Greenville, SC 8/01-5/03

Financial Advisor

Prospect, lead and manage business development and operation

initiatives for national financial services firm. Business lead

on multi-faceted development projects and responsible for

creating and deploying mission critical corporate initiatives

for each program. Establish highly profitable territories

through networking initiatives. Expertise includes both account

management and development of new business from existing and

virgin territories. Built account base through cold calling,

referrals, and creation of strong business relationships within

the financial community.

Altman Printing Company - Spartanburg, SC

6/98-7/01

Estimator/Buyer/CSR

Managed estimating and customer service issues for large area

printing company. Strong knowledge of pre-press and printing

procedures. Responsible for accurate specifications for each job

and determining printing schedules for clients. Participate in

the full spectrum of the management process, including: staff,

product and service development, training, and safety

regulations. Promoted from Pressman due to exemplary

performance. Specific responsibilities included:

o Reduced job cost estimating time by 10% by analyzing

manufacturing performance

o Responsible for purchasing raw materials and shop supplies

o Assisted in enforcing OSHA regulations while conducting and

developing training for employees

o Resolved scheduling and job specification issues in order

to meet deadlines

o Maintained constructive relationships with staff,

management and clients

Career Summary (cont.)

Education Webster University - Greenville, SC

Master of Business Administration (concentration in Management)

GPA: 3.6

University of South Carolina - Spartanburg, SC

Bachelor of Science, Secondary Education (concentration in

Biology) GPA: 3.0

Greenville Technical College - Greenville, SC

GPA: 3.2

Electronics Engineering Technology (anticipated completion

Winter '11)

Affiliations IEEE - Piedmont Chapter

Contact this candidate