Customer Service Manager
Resume:
MARA L. PRALLE
Kennett Square, PA
(available for relocation)
*********@*****.***
EDUCATION
Indiana University of Pennsylvania (IUP)
December 2009
Master of Arts in Employee and Labor Relations, GPA 3.33
Relevant Coursework:
Case Studies in Labor-Management Relations Conflict Resolution
Human Resource Mgmt. in the Public Sector Dispute Settlement
Labor Relations in the Public Sector Compensation
Administration
Contract Administration Fund. American Labor
Movement
Employee Rights Under Law Research in Emp. Relations &
Hlth Admin
Labor Relations Practice and Administration Process of Collective
Bargaining
Indiana University of Pennsylvania (IUP)
December 2008
Bachelor of Science in Nutrition- Dietetics Track
WORK EXPERIENCE
Crozer Keystone Health System Chester, PA Nov.
2010 - Present
Nutritionist
Assessing and certifying WIC participants based on income and
nutritional risk.
Provide Nutrition counseling along with needed referrals.
Obtain iron levels of WIC participants.
Crozer Chester Medical Center Chester, PA Jun.
2010 - Nov. 2010
May 2003 - Aug.
2007
Patient Access Representative
Answer in-bound questions from patients and staff.
Provide administrative support to a healthcare network.
Conduct patient interviews to gain demographic and insurance
information.
Interpret medical terminology and perform order entry.
Manage and organize patient destination through computer
software.
Pita Pit Indiana, PA Aug.
2009 - Dec. 2009
Assistant Manager
Controlled interview and complete hiring process.
Led new employee training for up to 4 employees at a time.
Conducted employee performance evaluations.
Managed a team of 5 to 10 employees in customer service
environment.
Responsible for loss prevention and compliance with corporate
controls and procedures.
TECHNICAL SKILLS
Microsoft; Word, Excel, PowerPoint, and Outlook
Type 70 wpm
Picis
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