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Customer Service Manager

Location:
Kennett Square, Pennsylvania, 19348, United States
Posted:
March 03, 2011

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MARA L. PRALLE

*** ***** *****

Kennett Square, PA

(available for relocation)

abhkez@r.postjobfree.com

610- ***-****

EDUCATION

Indiana University of Pennsylvania (IUP)

December 2009

Master of Arts in Employee and Labor Relations, GPA 3.33

Relevant Coursework:

Case Studies in Labor-Management Relations Conflict Resolution

Human Resource Mgmt. in the Public Sector Dispute Settlement

Labor Relations in the Public Sector Compensation

Administration

Contract Administration Fund. American Labor

Movement

Employee Rights Under Law Research in Emp. Relations &

Hlth Admin

Labor Relations Practice and Administration Process of Collective

Bargaining

Indiana University of Pennsylvania (IUP)

December 2008

Bachelor of Science in Nutrition- Dietetics Track

WORK EXPERIENCE

Crozer Keystone Health System Chester, PA Nov.

2010 - Present

Nutritionist

Assessing and certifying WIC participants based on income and

nutritional risk.

Provide Nutrition counseling along with needed referrals.

Obtain iron levels of WIC participants.

Crozer Chester Medical Center Chester, PA Jun.

2010 - Nov. 2010

May 2003 - Aug.

2007

Patient Access Representative

Answer in-bound questions from patients and staff.

Provide administrative support to a healthcare network.

Conduct patient interviews to gain demographic and insurance

information.

Interpret medical terminology and perform order entry.

Manage and organize patient destination through computer

software.

Pita Pit Indiana, PA Aug.

2009 - Dec. 2009

Assistant Manager

Controlled interview and complete hiring process.

Led new employee training for up to 4 employees at a time.

Conducted employee performance evaluations.

Managed a team of 5 to 10 employees in customer service

environment.

Responsible for loss prevention and compliance with corporate

controls and procedures.

TECHNICAL SKILLS

Microsoft; Word, Excel, PowerPoint, and Outlook

Type 70 wpm

Picis



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