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Customer Service Project Manager

Location:
Jonesboro, GA, 30236
Posted:
April 28, 2011

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Resume:

LISA L. NELSON

**** ****** *****

Jonesboro, Georgia 30236

Phone: 678-***-****

Email: abhk9o@r.postjobfree.com

_______________________________________________________________________________________________

PROFESSIONAL EXPERIENCE

Wal-Mart, Inc. - Cashier/Customer Service (Oct 07 – present) Atlanta, GA

Assist customers with checking out purchases, operating the cash register (cash, debit/credit card transactions). Greeting and

providing excellent customer service; other duties as assigned.

Rosser International, Inc. - Project Document Administrator (May 08 - Jan 09) Atlanta, GA

* Provide administrative support to program management; project managers, architects and engineers with document control

and bid proposals on multiple design/build projects.

* Setting up projects in Access; updating reports, retrieving and ordering drawings, preparing transmittals and communication

with all departments on the status of RFI's and submittals.

* Interacted directly with subcontractors regarding the status on submitted documents; all aspects of construction and program

management.

McKenney's, Inc. - Administrative Assistant (Jun 07 - Apr 08) Atlanta, GA

* Provide assistance to multiple department managers; typing correspondence, assisting with presentations and preparing

materials for employee training seminars.

* Assist payroll with weekly time ticket entry; prepared expense reports, purchase orders and assisted the marketing department

with special projects.

* Coordinate and scheduled meetings; calendar management, conference calls and travel arrangements.

* Dictation and transcription of staff meeting minutes.

* Provide switchboard relief; front desk coverage, greeted clients and daily mail distribution.

E. R. Mitchell Company - Office Manager/Administrative Assistant (Aug 00 - Jun 06) Atlanta, GA

* Perform construction management administrative duties on multiple design/build projects.

* Assist senior project manager with review of contracts; created and maintained ledger and status reports of projects.

* Coordinate weekly subcontractor and staff meetings; trained employees on document control procedures.

* Preparation of bid proposals; assisted the marketing department with special projects.

* Assist engineers with drawings, Requests for Information (RFI), submittals, transmittals and maintained efficient filing systems

with document control.

* Calendar management and event planning; interacted with contractors, vendors, architects, school officials, community leaders

and the general public on new and ongoing projects.

* Cost-code payment applications; employee payroll and expense reports. Assist accounting department with quarterly financial

reports, payroll and daily activities.

* Proactive in support of program coordinator; senior project managers, engineers and staff with daily tasks from onset through

closeout.

Department of Family/Child Services - Claims Control/Marta Rep (Dec 95 - Aug 00) Atlanta, GA

* Register (TANF) recipients for childcare and transportation services.

* Distribute Marta cards to Department of Labor clients eligible for county transportation services.

* Generate monthly financial reports (Marta); transported to and from corporate office.

* Assist clients with information regarding PEACH (daycare program for welfare recipients), prepared printouts for case

managers.

* Responsible for recouping over-payments from vendors and clients; submit findings to case managers.

* Enter MARTA distribution information into database; assisted with monthly financial status reports.

EDUCATION

Information Technology, GPA 4.0 - OmniTech Institute (Decatur, Georgia) Graduate - June 2011

Paralegal Studies - Associates (Harrisburg Area Community College - Harrisburg, PA)

Stenography/Business Administration Certification (Keystone Job Corps Center - Drums, PA)

COMPUTER SKILLS

Microsoft Certified Professional (MCP), CompTIA A+, Server 2003 (MSCE/MSCA), Network+, CCNA, Linux, Security+

(Acquiring Certifications), Solomon V, Microsoft Dynamics SL, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Prolog

Manager, Primavera Expedition, MS Office Word/Excel/Outlook/PowerPoint/Access, Certified Notary Public

REFERENCES AVAILABLE



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