Customer Service Manager

jeannette Miles

**** ********* *** #**** . **********, LA 71115 . Phone 318-***-****

Work experience

September 2009-Present Allegiance Health Management

Collections Representative

Outbound calls to patients of aged accounts that often lead to Bad Debt write offs,

receive inbound calls to discuss account

Make payment arrangements, skip tracing patient accounts

Assist with audits

Call various insurances to verify payments

September 2007 - September 2009 Regional Urology

Collection/Data

Posted/Batched payments

Keypunched Charges

Data Entry

Collected on delinquent accounts

Refund payments

Refilled claims

Set up new pt demographics

July 2006 - July 2007St. Joseph Hospice

Medical Recorders Coordinator

Developed and maintained spreadsheet for the following:

Recert log, Daily Agenda and logs for outgoing reports

Received and requested medical records

Interacted with physician

Assisted in making sure documents were sent in timely fashion

Created charts for patients files

Scheduled appointments for in service

Answered the phone

June 2003 - July 2006 Health Care Recovery

Insurance Biller

Provided secondary commercial insurance billing duties

Billed Medicare and Medicaid

Received Payment and posted

Researched and refund payment

Knowledge of reading and understanding of EOB's

Requested medical records

Assisted hospital in helping patients apply for Medicaid assistance

Jan 2003 - June 2003 New Day Rehab

Transportation

Provide transportation to an from the clinic

Scheduled appointment s

Answered phone calls

Received co-payments

Aug. 2001 - Jan. 2003 CenturyTel

Specialist II

Provided administrative support to Collections Manager, 2 Wireless

Developed and maintained spreadsheets for the following: AR's for Wireless, Telco, and

Security, staffing report, personnel information, and collection statistics

Created budget revisions, issue requisitions, perform goods receipt

and manage inventory for all equipment

Prepared and processed all invoices and expenses reports for

Enter weekly time for 160+ employees through SAP.

.

Mar. 2000 - Aug. 2001 CenturyTel

Adjustor

Assisted customers with payment arrangements and payment options.

.Worked reconnect reports.

Keyed adjustments.

Sent bill copies to customers upon request.

Researched misapplied payments.

Sent past due Security accounts to an outside collections agency.

Worked with collection agencies to obtain Security accounts paid.

Collected on delinquent accounts.

Aug. 1998 - Mar. 2000 Bank One

Customer Service Rep II

Provided customers with quality customer service.

Processed loans.

Assisted with opening and closed accounts.

Scheduled appointments to assist customer with retirement plans.

Recognizing opportunities for potential growth.

Handle all paying and receiving transaction.

Answered phones.

Balanced ATM daily.

Mar. 1995 - Aug. 1998 Minden Bank and Trust

Teller

Assisted customer with deposits and withdrawals.

Balanced ATM machine daily.

Balanced vault daily.

Balanced cash drawer daily.

Nov. 1996 - Jan. 1997 Dillards

Sales Associate

Answered phones.

Assisted customers

Operated cash register.

Constructed floor changes.

Discounted retail merchandise.

Received merchandise.

Assisted in stock inventory.

Education

2000 - 2003 Bossier Parish Community College Bossier City, LA

Business Administration Program

References

References Available Upon Request

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