Customer Service Administrative Assistant

Kelli L. Bennett-Duffy

Email: abhk6t@r.postjobfree.com

OBJECTIVE: To obtain a position where my experience and interpersonal

skills will be valued leading to additional responsibilities and

advancement.

QUALIFICATIONS:

. Versatile administrative / executive experience

. Excellent interpersonal and multi-tasking skills

. Ability to adapt quickly to fast-paced environments

. Superb Customer Service

. Deadline & Detail Oriented / Highly Organized

. Outstanding Research Skills

EDUCATION:

2001-Present Bridgewater State College / Bachelors Degree- Forensic

Psychology

1998-2001 Massasoit Community College / Associates Degree- Law

Enforcement/Criminal Justice

1994-1998 Quincy High School / Diploma- Law & Biochemistry

EMPLOYMENT HISTORY:

Medix / Partners Health Care: (Temp) Adminsitrative Audit Assistant

May 2009- Oct 2009

. Creation of Word documents for mailings to clients

. Creating / Maintaining Excel databases

. Record preparation / Protection of client rights for audit

. Daily interaction with various departments to coordinate necessary

documentation for deadlines

. Bill preparation / personal trouble shooting / client relations

. Scheduling of upcoming audits / Safeguarding company assets

. Live, Accurate & Detailed account processing

Venturi Staffing Partners: (Temp) Front Desk Supervisor / Executive

Administrative Assistant Sept 2008 - Mar 2009

. Schedule Coordination of 24+ workers including CEO, Office

Administrator, and Department Heads

. Creating / Maintaining of Excel databases with client information

. Creation of Word documents for mailings to clients

. Master, Advanced Scheduling & Rescheduling of appointments / meetings

. Client relations / Customer Service

. Problem solving / Troubleshooting client & office concerns

. Daily enforcement of company policy

. Handling of private client information

. Keeping track of / Ordering of office supplies

Boston Financial Data Services: NSCC Service Specialist / Liaison

Mar 2006 - Aug 2008

. Creating and maintaining strong client relations / customer service

. Daily in depth research / problem solving of system errors

. Providing financial estimates for over 100 clients daily to meet with

specified deadlines

. Upkeep of detailed financial logs in compliance with federal and

state regulations

. Responsible for customer service line for financial institutions for

troubleshooting, systems support, general questions and / or projects

due to daily compliance updates

. Updating / Maintaining Excel data bases to keep with compliance / SEC

regulations

. Providing training for new employees

Anodyne Services: Supervisor of Services Nov 2004 - Feb 2006

. Supervision of 100+ employees

. Directly responsible for five state contracts / Detailed handling of

client cases

. Creation / Co-ordination of scheduling

. Daily responsible for client relations / customer service

. Enforcing employee / state / federal regulations

. Detailed record organization in compliance with Massachusetts State

laws

. Updating / Maintaining Excel databases

National Stonewall Democrats: Executive Administrative Assistant Feb

2004 - Aug 2004 (Temp / Seasonal)

. Answering of several phone lines

. Simultaneous event planning / Co-Ordination before and during the

convention

. Creation / Maintenance / Execution of Excel spreadsheets to organize

attendees

. Creating / Mailing correspondence

. Attending events to ensure onsite troubleshooting / assistance

. Responsible for the safe handling for all financial transactions

Bridgewater State College: Executive / Administrative Assistant to PhD of

Geography Jun 2002- Jun 2004

. Updating webpage information

. Scheduling / Rescheduling of meetings & international travel

arrangements

. Scanning, sorting, and creating an organized electronic documents

filing system

. Creating Power Point presentations / Word documents / Excel

Spreadsheets

. Typing of sensitive documents / research / presentation materials

. Answering of phone lines

. Assisted in research preparation

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