Administrative Assistant Customer Service

OBJECTIVE: To obtain an Administrative position that would enhance and

utilize my acquired skills and experiences.

SUMMARY OF QUALIFICATIONS

. Customer oriented, personable, flexible and strong attention to

detail. Possess critical thinking skills, experienced in personnel

supervision, including conflict resolution and work delegation.

. Human Resources including interviewing and hiring new employees,

review/approve employees' timesheets for billable hours and submission

of payroll, supervise/monitor client's personal bank accounts and

distribute checks for personal necessities.

. Maintain and handle confidential records, files, multi phone lines,

travel arrangements and time logs, prepare letters, memos, legal and

medical correspondence, labels, envelopes, invoices, reports,

documents and photocopying. File motions at the court house, schedule

appointments, note taking for court sessions and client meetings.

. Maintain paper and electronic filing systems, publications, office

resource materials, distribute and update records, mailing lists and

documents, handle inventory of supplies, requisitions and

distributions, record, type and distribute minutes for committee and

staff meetings.

. Accounting to include creation and payment of invoices, reconciling

charges, creating and processing reimbursements, stipends and work

orders. Posting journal entries and preparing balance sheet

reconciliations, perform special projects as needed.

EMPLOYMENT

Customer Service Associate Duke University School of Nursing, Caf Duson

2009-Present

Administrative Assistant Williams & Williams' Attorney at Law

2008-2009

Administrative Assistant ACTS-Private Non-Profit Healthcare Agency

2006-2007

Administrative Assistant Duke University Law School and Nicholas School

2001-2005

Patient Billing/CSR University Hospital, Cleveland, Ohio

1999-2001

SKILLS

Proficient with Microsoft Office, Excel, PowerPoint, Word Perfect, Accounts

Payable/Receivables, Payroll, Data Entry, Hospital/University billing

programs: Advance CB & ER, SAP R/3, PARIS, IDX, MEDIC and Medical

Terminology.

EDUCATION/TRAINING

Financial Classes Duke University Law School Durham, NC

. September 18, 2002: Payments made through Accounts Payable

. September 25, 2002: Duke G/L Accounts

. October 23, 2002: Reconciling Financial Statements

Professional Development Skill Path Seminars Raleigh, NC

. December 2002: The Essentials of Credibility, Composure & Confidence

. November 2003: The Indispensable Assistant Learning & Organization

Development

. August 2005: Secrets of the Successful Staff Assistant Revealed

UNITED STATES ARMY

Floor Leader/Supervisor Army National Guard 1989-

1996

. 3rd in chain of command responsible for the facilities and female

personnel in the company.

. Delegate weekly job duties to female personnel, report to the Drill

Sergeant regarding behavior issues, resolve personnel conflicts when

necessary, ensure personnel compliance with appearance, hygiene,

military formation and all drill standards.

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