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Manager Office

Los Angeles, California, 90049, United States
March 12, 2011

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Debbie Cheung ? 512-***-**** ? 11907 Gorham Avenue #11 ? Los

Angeles, CA 90049


University of Texas at Austin: Bachelor in Communications 2005: Radio-



Banfield the Pet Hospital

February 2008 -June 2010

Office Manager

November 2009-June 2010

. Promoted to Office Manager within 1 1/2yrs at Banfield

. Led a team of 5-10 members in increasing our clientele and service

. Trained employees on their duties and resolved any problems within the


. Led team meetings regarding hospital issues and ways of improvement

. Resolved client inquiries and issues at a corporate level

. Reported to field team leadership on progress of hospital

. Employed and separated team members in hospital

. Made set schedules for doctors and team members on a weekly basis;

Adjusted time and pay for employees on a bi-weekly basis

. Assisted in raising the hospital's productivity by 104% within its

first year

. Organized and filed Team Members' employee files

Client Service Coordinator

. Resolved client inquiries and issues

. Administered client registration and managed finances and invoices

. Set up and scheduled appointments and surgeries

. Worked heavily on phone calls

The University Co-Op at Austin, Texas June 2006-

February 2008

Sales Assistant

. Responsible for assisting customers with their purchases, exchanges,

returns and ordering of their merchandise at several different

departments within company; Assisted in opening and closing store

The University of Texas at Austin June

2005 - February 2006

Computer Proctor

. Proctored computer labs and assisted students, classes and faculty

with technical problems and equipment set up

March 2008 - November 2008

Album Reviewer - Internship

. Reviewed music albums for online music site based in New York

Texas Music Events

June 2005 - December 2005

Music Assistant - Internship

. Supported local country artist Todd Phelps

. Researched and contacted venues to help promote band

. Assisted in organizing financial expenses

. Often worked unsupervised while the band was on the road

. Helped with promotional merchandise and gave input on marketing ideas

Activities and Achievements

. Dean's list

. Intervarsity Discussion Group Leader

. Occasionally volunteered at homeless shelters

. Microsoft Word, Excel, PowerPoint; Typing average of 69 wpm

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