Customer Service Manager

L ISA M ORTENSEN

***** ********* *****

Valencia, CA 91354 Email: abhk2h@r.postjobfree.com Cell: 661-***-****

ROFILE

P

Dynamic/High Energy/Dedicated/Professional Leader/Poised/Articulate/Honest & Ethical

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Flexible/Fast Learner/Punctual/Low Absenteeism/Consistently Give 110% to Employer

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Detail Oriented/Analytical/Multitasked/Well Organized/Thrive in Fast Paced Environment

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Strong Problem Solving Skills/Meet Deadlines/Creative & Exhibit Excellent “People Skills”

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Outstanding Communication/Motivational & Training Skills/Promotes Cohesive Team Effort

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WARDS

A

Cash Incentive Award for Excellent Service

Rookie of the Year 2006

1st Place Top Dollar in Sales Production 2007

Silver Club 2006

Silver Club 2007

EMPLOYMENT

Pinnacle Estate Properties, Inc. 05/04

pres.

Residential Real Estate

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Extensive Short Sale Experience with a CDPE Designation

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RALPH’S GROCERY STORES – Valencia, CA 11/03 – 03/04

Cashier/Bakery Manager [Temporary Position]

Managed 3 – 4 Employees/Cashiered

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Ordered all Bakery Items on a Daily Basis

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UNITED STATES POSTAL SERVICE 1985 – 2003

Trainer – [Castaic, CA 2000 – 2003]

Trained New Hire Classes of 10 25 Employees on 1 & 2 week cycles

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Taught Forms/Responsibilities/How to Obtain Help/How to Deliver:

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Registered Mail/Get Signature/Responsibility for Losing a Registered Letter

Procedures/Bargaining with Supervisor/How to Estimate Actual Time Needed to Complete Route

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Taught Case Sorting/Brought New Hires up to Minimum Speed [100 in 10 Minutes with 98% Accuracy]

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Gave Driving Instruction 4 Hours/Back Up/Drive Through Cones/Pulling Up to Mailboxes/Rated them Pass or Fail

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On 5th Day explained Benefit Options/Life Insurance & Various Options

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Also Taught Remedial Training when Employee Involved in Accident

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Also Gave 2 Day Presentation Training Class/Was Critiqued & Filmed in Process

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Mail Carrier – [Reseda, CA 1985 – 2003]

Independently Managed & Serviced 450 Commercial & Residential Postal Customers Daily

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Provided Outstanding Customer Service/Instructed Clients on Product Information

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Ensured Timely Delivery of all Mail Products

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SANTA CLARITA NATIONAL BANK – Santa Clarita, CA 1982 – 1985

Assistant Operations Manager

Managed 10 Bank Tellers/Scheduling Daily Activities & Work Schedules

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Managed Boarding/Installment & Commercial Loan Processing

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Generated New Account & Credit Card Sales Plus Merchant & Vault Activity

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Vault Teller/Utility Assistant to Operations Officer.

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DUCATION & TRAINING

E

MARIC COLLEGE – Panorama City, CA

Associate of Arts Degree in Paralegal / Legal Assistant

LYTE SPEED LEARNING CENTER – Encino, CA 2003

Variable Contracts 12 hours / Field Trainer Facilitator Certification Class

All Necessary Classes for Insurance License

LOS ANGELES VALLEY COLLEGE – Van Nuys, CA 1981 – 1983

ICENSES

L

CA Real Estate License 5/29/04

CA Notary Commission 4/13/05

OLUNTEER

V

President PIKES PARENTS CLUB – Valencia, CA 2003 – 2004

Gymnastics Unlimited/Chair Monthly Meeting/Travel Around State/Organize

Events/Fundraisers/Book Travel & Rooms/Coach Softball Teams

Also Coached Figure Skating/Softball & Soccer

Contact this candidate