Laurie A. Egelhoff

**** **** ****** ******

Roseville, Ca 95661

Phone: 916-***-****

Qualifications

Proficient in MS Word, MS Excel, MS Access, QuickBooks,

ten-key, multi-line phone systems, general office procedures.

Knowledge of ICD-9, and CPT-4 coding systems, Medical Terminology, Medical

Filling, and Medical Manager.

Knowledgeable with Accounting procedures, including accounts

payable/accounts receivable, payroll, journals, general ledger, and

preparing monthly financial statements.

Supervised staff members in the completion of job duties necessary for

smooth business operations.

Skilled with personal communications in a variety of situations by

assessing a person's needs and determining the best method of addressing

them, as well as dealing with problem solving in stressful situations.

Employment

SureWest Communications

2005-2009

Customer Service Rep 2

Provide Excellent Customer Service in a call-center environment. Assist

customers in account activation, maintenance, billing and payments. Assist

in problem solving solutions, modifications, enhancement, and, when

required, de-activation of accounts.

Sales attempts made on all sales eligible calls, and up-selling services

and features on current accounts. Assist customers in assessing service

repair problems, scheduling service calls, and assist field employees in

setting up and authorizing customer accounts. Interact with customers via

company e-mail.

Floral Supply Syndicate 1996-

2005

Assistant Manager

Inventory Control, daily accounting duties, and customer service.

I actively assisted in

increasing annual sales 100% through strong customer relations and

careful inventory

management.

Mojave Marine, Inc.

1987-1994

Bookkeeper/ Lead Sales,

Customer Service

Daily accounting, order and restocking, customer service.

Responsible for payroll and all

employee files.

GTE of California

Participated in OSPS Migration project, this was a temp position

1995-1996

Assistant Supervisor/ Directory Assistance and Toll Operator, mail

distribution, reference

document filing, document duplication. These positions held 1978-

1986

Contact this candidate