Manager Customer Service

RICK GLOVER, CPSM, CPIM, CPM

http://www.linkedin.com/pub/rick-glover-cpsm-cpim-cpm/14/b9a/a38

Email: abhk1y@r.postjobfree.com

Cell 513-***-**** / Home 513-***-****

Supply Chain Target Positions: Manager or Non-Manager - Purchasing, Demand Planning, Inventory Control

Notable Areas of Key Experience:

- “Super User” of latest employer’s ERP system – Axapta Dynamics, version 9.0.

- Excellent understanding of ERP / MRP process flows and materials planning in three industries and with multiple systems.

- Management and control of inventory within the planning and warehousing functions. Most notably implementing ABC

cycle counting programs reaching at minimum 95% accuracy and avoiding wall-to-wall counts.

- Planning / sourcing of corrugated, plastic, and foam packaging materials and designs.

- Planning / sourcing of out-of-production (aka end of life) aircraft APU units

- Planning / sourcing from large / small OEM’s and distributors

- Planning / sourcing of MROs, facilities maintenance services, production machinery, warehouse racking

- Inbound / outbound freight operations.

- Advanced experience with Excel and data analysis skills.

- Excellent written and oral communication skills.

- Great team player

Please view my profile and recommendations on Linkedin per the address above.

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Relevant Work History:

OILGEAR – Fremont, Nebraska: April 25, 2011 - Month to Month Consulting

Industry: Oil Equipment

Position: Materials and Inventory Control Consultant

ATC AEROSPACE (Argo Turboserve Corp) - Cincinnati, Ohio: May 31, 2005 – April 8, 2011

Industry: Aftermarket Aerospace Spare Parts: Commercial & Military

Position: Customer Segment Analyst (Demand Management, Customer Service, Sourcing, ERP Operations, etc)

Reason for Leaving: Operation is relocating to Pompano Beach, FL 2nd Qtr 2011.

MIDWEST FILTRATION CO - Cincinnati, Ohio: June 2000-May 2005

Industry: Manufacturer & Distributor of Commercial / Industrial Liquid and Air Filtration Products

Position: Materials Manager - Managed staff of four direct reports

Reason for Leaving: New Management takeover, better opportunity.

XEROX CORPORATION - Cincinnati, Ohio: April 1995-June 2000

Industry: Reconditioning of Document Copiers, Faxes, and Printers

Positions: Purchasing Manager (7/99 - 6/00) - Managed one buyer

Buyer (1997 - 1999)

Accounting (1996 - 1997)

Shipping & Receiving (1995 – 1996)

Reason for Leaving: Business Unit Shut Down.

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ATC AEROSPACE

a) Demand Planning: Forecast and analyze the demand of 10,000 “purchased” sku's of which 4,600 are

stocked or catalog. These parts are “out of production” a.k.a. “end of life spare parts.” Forecasting is

performed in a stand alone application called FGS or Finished Goods Series.

2008 Avg MAPE - 48.4%

2009 Avg MAPE - 43.6%

2010 Avg MAPE - 42.8%

2011 Avg MAPE - 42.3%

Latest industry average - 39.3% per Institute of Business Forecasting 2009

• Create and maintain part item masters.

• E &O Inventory Program Purchases: Analyze financial impact on Hamilton-Sundstrand “excess /

obsolete” inventory programs. Minimum analysis criteria based on demand history, turns, margin,

forecasted burn-off rates, carrying expense, scrap reserve, etc.

• BOM / Work Order Management: Create / maintain BOM’s; create, process, and close loop on Pratt-

Whitney and Hamilton Sundstrand engine overhaul program. Effort here is to capture and roll-up the labor

and material costs from serviceable or repairable parts to overhauled condition.

• Data Mining: Utilized extensively for ERP database extractions using MS Query.

•Parts Sourcing & Customer Svc: Locate difficult to find out-of-production spare parts in what we call our

Non-EDI program (One-offs outside of the system) that require source and spec control drawings. I present

feedback to both our external and internal customers.

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MIDWEST FILTRATION COMPANY

• Materials Management: Responsible for the purchase and management of production materials, inventory control,

facilities services, receiving / shipping, part item master, negotiation and enforcement of supplier agreements.

• Supplier Management:

- Set up VMI conditions with MRO suppliers and some raw materials suppliers per LTA’s.

- Permitted suppliers to enter the workstations to monitor inventory status per LTA’s .

- Encouraged key suppliers to be involved early in new product development and problem solving.

- Mandated key suppliers to provide disaster contingency plans.

- Filed and processed corrective action procedures for damaged or faulty products.

• Responsible for Shipping / Receiving Operations

- On spot inspections of critical materials (Textiles, corrugated) prior to letting truck go.

- Filed freight claims

• Cost Reduction:

a) Materials: (Mostly corrugated and metal): $300K (18% Avg) w/corresponding spend of $1.4M

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b) Freight: Eliminated multiple service providers resulting in volume-discounted rates. Further analysis

revealed excessive inbound shipments were being scheduled for high turnover items. Eventually the freight

vendor base was reduced to one major service provider (USF Holland) resulting in negotiated savings

totaling $65K or 22% reduction of annual freight cost (Annual spend $300K).

c) Obsolete Inventory: Involved in the prevention /elimination of excess & obsolete inventory - The largest

transaction involved an HVAC service company located in New York. I located the company and sold off

approximately $10K of excess raw materials.

• Contract Administration: Contracted with facilities-related services and equipment suppliers.

A significant incident involved the purchase of multiple pieces of production equipment in excess of $1M.

One of the machines was faulty after installation and the contractor refused to take responsibility for the

correction. A lawyer concluded that the agreement prepared contained the legal protection & signatures

that rendered the supplier liable. Following subsequent communications, the contractor agreed to the

necessary actions making Midwest Filtration whole per the agreement .

• Production / Inventory Control:

a) Implemented ABC inventory cycle counting process using existing ERP system. Accuracy to 95% +

b) Planner ensured work packets were accounted for daily and materials picked accordingly cellular ops.

c) Back-flushing administered daily for repetitive processes.

XEROX CORPORATION

• Purchasing Management: Purchased electronic components, packaging materials, copier components, machining

services, and MRO supplies.

- Tasked with championing the consolidation of the purchasing function for three local Xerox sites.

- Sourced electronic components

- Sourced plastic / foam / corrugated materials for product packaging

- Coordinated the sourcing, negotiation, purchase, and delivery / installation schedules of $1M + racking

system.

• Quality & Continuous Improvement: Served as an internal ISO auditor to prepare our facility for certification

and compliance audits. Our facility earned ISO 9002 and ISO 14000 certifications.

• Cost Reduction: Implemented a local supplier strategy for our packaging products.

- Convinced corporate purchasing to allow local suppliers to compete for business.

- Justify a local supplier strategy – Write a business feasibility analysis and present to corporate purchasing.

- Amended a Canadian supplier contract.

- Offered a local supplier incentive to warehouse inventory at their location for 90 day intervals at

“delivered” pricing that was favorable to both parties.

- Required as many shipments necessary w/o additional freight costs.

- The result yielded a reduction in total costs - Materials, shuttle fees from an off-site warehouse, storage

costs, and the elimination of nagging late deliveries caused by weather and geographical distance.

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CREDENTIALS

BSBA in Finance - West Virginia University

Served in the U.S. Air Force, Honorable Discharge - E-4

2nd Consecutive Term Certified Production & Inventory Management CPIM (APICS)

2nd Consecutive Term Certified Purchasing Manager CPM (ISM or Formerly Known as NAPM)

1st Term Certified Professional in Supply Management CPSM (ISM or Formerly Known as NAPM)

NCO Leadership Training, Tech School Honor Graduate, Mechanical Maintenance Team Awards – Air Force

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