Customer Service Manager

Stephanie Green

*** ***** ******* ***., **********, PA 15221

412-***-**** cell 412-***-**** home

***********@*******.***

Objective: I am a very dedicated, honest individual with an excellent work ethic, seeking to utilize my

education, work, life and interpersonal skills and experience for employment. Being detail oriented and

extremely organized as well as having awesome customer service skills has been a plus for me and past

employers. I am easy to get along with, trust worthy, I work well individually and with others.

Education:

University of Phoenix (2009 2010) Distance Learning Online:

Associates Degree in Healthcare Administration Medical Records

Westmoreland County Community College (1995 96) Youngwood PA:

General courses for Hotel Management/Travel and Tourism

Wheeling Park High School (1986 graduate) Wheeling WV:

General Business courses, childcare courses

Employment History:

5/2010 to Present

PowerLink Settlement Services, High Volume Sales Coordinator/Team Lead, Closing department

Coraopolis, PA

**I started in the closing dept. as a Pre closer initiating the closing process for our REO property closings.

Facilitated contact between my closer and the client as well as real estate agents and brokers and the

buyers. After 3 months of being a pre closer I was handed a special project of the HVS (High Volume

Sales) from my director to organize and create a system with. I did just that and facilitated a great

relationship with our client as well as an organized system of tracking and recording our deeds in a timely

manner.

7/2006 – 5/2010

Property Manager for The Lock Up Storage Centers,

North Huntingdon (Pittsburgh suburb), PA

**Property manager for storage facility. Responsibilities include sales and marketing by phone and visiting

other businesses, etc. Customer service, data entry and computer skills, showing storage units, selling

facility and amenities. Also included are daily, monthly and yearly reports. Daily duties including but not

limited to the handling of cash payments and bank deposits. I am solely responsible for ordering office

supplies while also handling basic supervisory duties as in, hiring, training and overseeing productivity of

employees at the North Huntingdon site. Other sole duties included the complete care of property

grounds and building maintenance. In addition I performed truck driver duties for facility move ins (14ft

box truck).

5/2005 – 5/2006

Medical Biller / CSR for UPCP, University Primary Care Physicians; University Hospital Billing

office,

Cleveland OH

**I started as a Payment poster for the medical billing office moving to customer service rep after 3

months. My basic duties were servicing customer billing questions, taking payments, adjusting accounts

when necessary. Other duties also included forwarding major customer issues or adjustments to correct

coder or department to correct. I was responsible for knowing the major CPT codes that we worked with

as well as basic medical terminology and processes within our billing office.

6/2003 – 5/2005

Medical Insurance Verifier for Pharmacare Specialty Pharmacy (CVS Procare),

Pittsburgh PA

**My job title of NPE (New Patient Enrollment) rep, included, contacting Patient and Dr offices, data entry

of billing codes and most major insurance codes, enrolling new patients into data base. Researching

Insurance issues and resolving them for customers. Verifying contracted insurances as well as 3 rd party

payors etc. Special projects team during the Synagis RSV season. Other special projects

teams/medications are MS;Betaseron PAP patients and Hep C;Pegasys/Copegus PAP patients. I hold

the basic knowledge of medical terminology and the process of most insurances.

References: Available upon request

Contact this candidate