Summary of Qualifications

An IT operations professional with 18 years of technical systems expertise

in distribution, marketing, education, and medical arenas. Provides

leadership to motivate team members to produce measurable outcomes in fast-

paced, results-oriented work environments. Utilizes excellent analytical

skills to conquer new challenges. Has strong business sense and keen

communication skills, with proven excellence providing collaborative,

innovative, and creative solutions in:

. JD Edwards Technical Team Management

. Business Process Improvement

. Client Relationship Management

. Acquisition Conversion and Implementation

. B2B E-Procurement and EDI System Integration

. Project Management

. Vendor and Contractual Negotiation

. Training and Documentation

. Internal and External User Support

. ERP 3rd Party Application Integration

Professional Experience

1. Independent Technical Consultant- (04/2008 - Present)

EDI programming for round-trip punch-out E-Procurement projects with

key clients at Summit Marketing. Formatted mapping of 810 Invoicing

for Coca-Cola Enterprises through XIGN, translated cXML order

requests for Emory University through SciQuest, translated cXML order

requests for Coca-Cola Bottling Consolidated Company through EPlus,

and formatted 810 Invoicing for Wellpoint through Ariba.

2. Director of IT Operations-Summit Marketing, Atlanta, GA (2004 - 03/2008)

Hired and mentored a team of IT professionals, handled

personnel/performance issues, and conducted coaching and annual

performance appraisals. Team supported 250 system users company-

wide.

Maintained a high level of communication with staff, management, and

business partners. Provided technical expertise and management-level

direction for IT projects to assist in driving operational functions

forward.

Guided day-to-day scheduling and execution of assigned projects to

ensure accurate project plans, appropriate staffing, and effective

issue resolution. Kept multiple projects with constant shifting

priorities and regular scope change on target to meet deadlines.

Directed help desk ticket monitoring, scheduling and resource

coordination.

Supported critical business strategies by improving business processes

using technology in merchandising, customer care, warehousing,

accounting and distribution.

Coordinated E-Commerce, EDI, and RPG programming efforts for Summit

to become an enabled supplier for E-Procurement initiatives with our

buyers for Ariba, SAP (Enterprise Buyer Professional), Oracle,

Ecommerce Suite, EPlus, SciQuest, and Commerce One. Buyer

organizations included Grainger, Allstate, Motorola, Baxter, Coca-

Cola Enterprises, Coca-Cola Bottling Consolidated Company, Wellpoint,

and Shaw.

Integrated regular and consolidated client invoicing at the client's

request via 810 invoice mapping with E-Invoicing vendors of Xign, EC

Zone, Ariba and OB10 for Coca-Cola Enterprises, Coca-Cola Bottling

Consolidated Company, Shaw, Mohawk and Wellpoint.

Promoted productive use of existing and newly integrated applications

by developing, documenting, and launching Summit's internal associate

training program. Coordinated monthly training agendas, sent

corporate notifications, set up remote training sessions, tracked

attendance, and provided follow-up competency-based testing.

Developed "IT Boot Camp" program to cross-train technical resources in

all aspects of support, minimizing risk during vacations and resource

shortages. Maintained accountability by establishing departmental

responsibility matrices.

Completed statement of work and ROI for Summit's primary strategic

initiative for 2008-implementing a company-wide time tracking and

project management system. Chaired committee and started vendor

selection process.

Maintained inventory, customer, and tax setup of QuickBooks Point of

Sale systems for off-site promotional product sales events for

Lowe's, Shaw, Anderson, and Allstate.

Visited client sites of Shaw, Motorola, and Baxter to demo emerging web

interface technologies developed by Summit.

Maintained credit card processing systems through JD Edwards and

Verisign (PayPal). Coordinated merchant id setup with

ChasePaymentech, and completed testing efforts to allow Level II and

Level III processing per client requests.

Managed vendor relationships and negotiated contracts to maximize

technological value to the Summit organization.

Assisted the CIO with departmental budget initiatives.

Provided client testimonials through presentations at technology

conferences and remote web demos for software products by Quadrant

and New Generation Software.

3. Business Analyst/Applications Development Manager/IT Manager-Summit

Marketing, Atlanta, GA (1999-2004)

Managed conversion team of system analysts, programmers, super-users,

and project managers to convert four internal divisions onto JD

Edwards and assisted with two divisional consolidations.

Supported JD Edwards modules through training and direct support of

Sales Order Entry, Distribution, Inventory, Purchasing, Accounts

Receivable, Accounts Payable, and General Ledger. Also experienced

in Technical Foundations.

Aggressively analyzed existing business processes to determine

potential improvements. Worked directly with senior management,

technical team, and end users to specify and develop detailed

functional, system, and program specifications. Worked with

programmers to outline program requirements and participated in

testing and training efforts.

Coordinated automation of lockbox receivables and positive pay

through integration with LaSalle Bank and Bank of America.

Authored hundreds of ad-hoc internal and external sales, accounting,

inventory, purchasing and managerial reports using World Writer,

Interactive Query, Query 400, SQL, CL, and FASTR. Directed output

through Excel, fax, or email as required.

Evaluated, selected, implemented and supported vendor interface

packages for JD Edwards including EDI (TrustedLink by Inovis), Data

Collection (RF-SMART by ICS), Credit Card Processing (JCharge by

Verifone), Shipping (Clippership by Kewill), Fax/Emailing (FastFax by

Quadrant), and Reporting (Interactive Query by New Generation

Software).

Managed team through integration of site server web orders from over

150 Summit-designed client websites to interface with JD Edwards.

Programmed and implemented EDI Operations (sending and receiving) for

ANSI X.12 documents and cXML order requests. Mapped 810 invoices,

850 purchase orders, and 855 purchase order acknowledgments.

Organized AS400 system upgrades and operating system version upgrades.

Promoted to Director of IT Operations.

4. Systems Analyst--SunChoice Medical Supply, Alpharetta, GA (1998-1999)

Perpetuated system hardware and software operations for the

proprietary distribution software package TURNS(

Analyzed information needs and authored sales analysis, inventory,

and order tracking database queries on demand

Monitored the accuracy of database reporting for compilation and

distribution to the executive management team

Supported system users on TURNS( within the corporate office and

warehouses, as well as remote-ordering customers Designed a procedures

guide including software training and operational policies for the

company's distribution centers

Implemented EDI purchase order, sales tracing, and rebate tracking

relationships with vendors

Assumed Omnicell( system administration responsibilities during

information system employment shortages

Received "Employee of the Month" award for May 1999

5. System Support Specialist and User/Support Supervisor--Tri-Medical

Supply/Gulf South Medical Supply, Alpharetta, GA (1996-1998)

Established day-to-day TIMS( computer operations on IBM hardware for

the corporate office and its warehouses Generated over 100 customized

database reports for daily and monthly use to support the management team

Trained 45 corporate staff members on system usage through Windows,

and 30 new or temporary employees

Initiated and evaluated special programming changes for increasing

functionality and productivity

Managed on-line ordering, rebate charge back, and EDI functions with

customers and vendors

Attended semi-annual management meetings to incorporate managerial

decisions into software functions

Facilitated a system platform conversion from VMS to Unix and a

system software upgrade

Received "C-3P0" Customer Service Award before being promoted to

User/Support Supervisor

Attended professional development course titled "Management and

Supervisory Skills for Women"

Trained nursing facilities on Accu-Scan software for capturing

ancillary billing charges and controlling inventory

6. System Implementor--Computers Unlimited, Billings, MT (1994-1996)

Trained 12 companies throughout the United States on TIMS( (Total

Information Management System)

Supervised training sessions of newly employed company trainers

Provided phone system support to new customers during their first few

months on TIMS(

Tested software errors and reported programming bugs to quality

control managers

Built general ledger account databases for customers purchasing the

accounting module

7. Secondary and Adult Education Instructor--Forsyth Middle and High

Schools, Forsyth, MT (1989-1994)

Instructed computer science, word and data processing, typing, and

geography courses

Coordinated the set-up and installation of a computer lab with 24

workstations at the middle school

Developed and taught a new computer curriculum at the middle school

Volunteered to teach adult education word processing, database,

spreadsheet, and typing courses

Advised the production of the high school yearbook and coached middle

school girls basketball

Consulted community members through computer purchasing decisions and

hardware/software issues

Organized and served on the Volunteer Steering Committee

Education

Western Montana College of the University of Montana, Dillon, MT

Graduated summa cum laude; 3.91 GPA

B.S. in Secondary Education; Social Science Broadfield, Business

Education Major

Selected award of Outstanding Business Education Graduate

Received Western Business Education Association Student Teaching

Scholarship Award

Nominated for the National Collegiate Business Merit Award

Elected to Who's Who Among Students in American Universities and

Colleges

Worked as a Learning Center Tutor and Faculty Assistant

9. Eastern Montana College, Billings, MT

Selected to participate in the Ivy Guard honoring the accomplishments

of undergraduates

Helped re-establish the Phi Beta Lamda organization and held office

of historian

Received academic recognition of "You Made the Grade"

References available upon request

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