Customer Service Administrative Assistant

HEATHER ADAMS-COX

Highly enthusiastic and results-oriented customer service representative with proven

accomplishments leading and supporting the needs and goals of the organization

Emphasizes sound analysis and professionalism, solid organizational expertise,

competence to implement and the ability to handle several tasks concurrently and

efficiently.

TECHNICAL PROFICIENCIES

Microsoft Office Suites

Laptop, Desktop and Office Workstation Data Entry to IBM-PC’s and Compatibles;

DOS/WINDOWS, XP/VISTA, OUTLOOK, SAP (Enterprise Software/Professional

Accounting Module); Excel: Power point: Trapeze Software

PROFESSIONAL EXPERIENCE

WLCAC, Los Angeles, CA 2008- 2010

Operations Manager for Rosewood Shuttle Service / Administrative Assistant

Manage transportation service for fixed route vehicle

Dispatching; communicating via, Nextel two-way radios, telephone and through

Trapeze system.

Route scheduling, planning, workforce management, time keeping, schedule

adherence, demand forecast, and record keeping.

Keep accurate reports for NTD (National Transit Database)

All Office/Secretarial Duties, monetary transactions, office supplies, answer high

volume calls, respond to customer complaints and inquiries.

Train drivers in customer service etiquette, and hosting of monthly safety meetings.

Direct T V, EL Segundo, CA 2006-2007

Customer Service Accounting Assistant

Processes multi-million dollar vendor invoices. Reconcile statements.

Originates/schedules, weekly domestic and international wire transfers and deposits.

Audits/posts travel expense reports, Audits/schedules pare-lists prior to weekly check-

run.

Calculates/performs periodic closings (end-of-month, end-of-quarter

Receives/responds to Inquiries from vendors and staff on matters pertaining to

expenditures per-item costs, cost extensions and charge nullification credits on returns

and mis-shipments.

City ride/WLCAC, Los Angeles, CA 2000-2006

Driver/Reservation Clerk/Dispatcher

Dispatch buses, route scheduling, communicate with drivers,

Passenger Reservations, high volume of calls and inquiries.

Transport elderly passengers to medical sites and mobility assistance as needed

Operate and perform daily vehicle inspection for 15 passenger vehicle.

EDUCATIONAL BACKGROUND

Middle College High School, Los Angeles, CA

Graduated Diploma Received,

Southwest Jr. College, Los Angeles, CA

El Camino College, Torrance, CA

Child Development and Business Administration Courses

I.C.D.C College, Lawndale, Ca

Major: Paralegal

Graduated: Certificate Received April 2009

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