Manager Project

DOLORES M. AGUIRRE-GARCIA

*** ********** **. ***. *** Mobile: 917-***-****

Brooklyn, NY 11201 *********@*****.*** Home: 718-***-****

PROFILE

Highly competent, focused, and results-driven professional with

comprehensive experience in billing, account payable/receivable, and cross

training. A well-respected leader and self-starter with documented positive

results from participation in various projects: capable of developing and

implementing strategies, policies, and procedures. Extensive familiarity

with relationship management, process improvement and program development,

equipped with excellent interpersonal, group presentations abilities,

coupled with outstanding leadership and communication skills.

EXPERIENCE

NYC DEPARTMENT OF HEALTH AND MENTAL HYGIENE, New York, NY 10/2009 -

Present

Senior Project Manager / Consultant (Contract under Research Foundation

Mental Health)

Contracts

. Supervise contract renewals, requests for proposals, as well as contract

negotiation for administration programs.

. Utilize and apply existing contract requirements to offer buyer and

seller with guidelines in overseeing contracts for significant purchases

or acquisitions.

. Direct and lead provider contracts process, serve as the primary contact

between key internal and external liaison in administration of program

budgets and scopes, Memorandum of Understanding and Request for Proposals;

ensure internal contractual compliance are in accordance with contracts,

Finance and Legal departments; identify key vendor deliverables, establish

provider performance metrics, and implement supporting data collection

infrastructure processes.

. Establish, evaluate, and interpret financial, accounting, and service

level information to assess operating results in terms of providers'

performance against budget and other measures of fiscal soundness and

performance effectiveness.

. Assist in coordinating office and bureau strategic planning efforts,

review policies and procedures, as well as present proposals to management

regarding operations improvements relating to contracts, process, and

other special projects; outline project timelines, determine critical

milestones, prepare communications, and organize project deliverables.

Federation

. Assess Citywide Council meetings and serve as the liaison between

clients, providers and the Mental Health Bureau.

. Work closely with the clients (consumers), providers, and all key

stakeholders within the Agency to identify and maximize opportunities to

improve Council meetings among our five boroughs, by delivering reliable

solutions with speed, quality, and exceptional customer satisfaction.

BENDER/HELPER IMPACT, New York, NY 09/2006 - 10/2009

Internal Operations Manager

. Established new performance evaluation and tracking procedure, which

increased employee satisfaction - improving morale by 70% and reduced

employee turnover by 50% - decreasing recruiting cost by 50% ($7,500 a

month including outsource cost)

. Managed internal and external corporate events: established budget,

reviewed locations, and chose venues. Negotiated best rates with suppliers

and vendors. Work with qualified caterers, florists, and contracted

entertainment.

. Managed Benefits including "open enrollment" process within the directed

time frames. Direct operation of employee benefits (Provide and

disseminate benefits information. Counseled, informed and advised

employees in benefit selection) and ensure compliance with applicable

date, policies, state and federal laws.

. Conducted extensive recruiting as sole recruiter accountable for filling

over 100 technical, professional and management positions.

. Supervised office staff and accounts payable, accounts receivable,

billing, and purchasing.

. Reduced vendor cost by consolidating and renegotiating contracts.

Successfully maintained contracts renewals within 1.5% increase per year a

savings of $65,000 in the first year.

SELF EMPLOYED, New York, NY 03/2004 - 9/2006

Real Estate Agent and Consultant

. Real Estate Agent: Brought in 20 leads weekly and landed 40% of leads

monthly.

. Consultant at Robert K Futterman: By identifying billing errors and

providing back up to clients I was able to collect 7,000,000 on the first

few weeks of the project.

. Consultant at Storage Deluxe: Led multiple HR projects including

migration of performance and compensation review. Ensured success by

building buy-in with managers, achieving project milestones, serving as

expert to managers and employees, and communicating with leadership and

parent company on challenges and results. As a result headcount were

reduced by 30%, Morale improved by 50% and recruiting cost was reduced by

40%.

THYSSENKRUPP ELEVATOR, New York, NY

11/2001-08/2005

Human Resource Manager (North East Regional Office)

Senior Office Operations Manager

. Supervised office departments accounts payable, accounts receivable,

billing, payroll, and purchasing (parts and inventory: oversaw "Profit and

Loss").

. Reduced vendor cost by consolidating and renegotiating contracts.

Successfully maintained contracts renewals within 1.7% increase per year a

savings of $80,000 in the first years.

. Established monthly payment, posting and designated check transactions

audits that recovered erroneous payments.

. Reduced inventory by planning, directing and overseeing purchase

activities.

. Reorganized chaotic department (billing); streamlined all areas and

reduced extensive delinquency backlog by 70%.

. Prepared a variety of detailed accounting, statistical, and narrative

financial reports requiring analysis and interpretation for internal

audit. Worked with the Auditors and Controllers with data processing

regarding automated financial and billing systems.

. Reviewed and approved corrected insight reports (Oracle) at month-end

such as purchase journal and aging reports, which prevented 90% in write-

offs. In Addition, prepared accruals and researched all excess and loss

cost by conducting weekly department and branch meetings to investigate,

review reports, and follow-ups.

. Supervised and reviewed the work of fiscal and clerical personnel in

making entries, reconciliations, and performing other fiscal record

keeping work. Also, Implemented protocols that notably increased employee

accountability.

. Worked with the Senior Executive of Sales on analytical reports, which

helped me to successfully control Days Sales Outstanding (DSO) bad debt,

cash flow, credit policy, and department costs.

. Manage office SG&A budget; identified and limited capital expenditures to

budget.

. Use knowledge of company "Policy and Procedures" to monitor complaints

from employees and customers, which enables troubleshooting and problem

solving.

. Conducted extensive recruiting as sole recruiter accountable for filling

over 200 + technical, professional and management positions.

. Reviewed headcounts and processed all terminations, assuring it concurred

with corporate and state policy. This included certified payroll in

accordance with Davis-Bacon Act and Wage Decision and complying with

company's Affirmative Action Plan.

. Established new performance evaluation and tracking procedure, which

increased employee satisfaction - improving morale by 50% and reduced

employee turnover by 72% - decreasing recruiting cost by 75%.

. Managed and prepared performance evaluations for both office and union

employees. In addition, monitored and evaluated office employee attitudes

and morale to ensure an optimum working environment.

. Attended all Regional Human Resource Conferences and company Train the

Trainee Meetings.

. Developed and delivered classes in intermediate level PowerPoint and

Excel for professional development of employees. Also, rewrote employee's

handbook, manuals and training books.

. Member of the Safety Committee, which insured office to meet OSHA

standards (both union and office employees).

. Managed start up of new facility: worked with construction, furnishing,

developed new departments and transferred departments.

TECHNICAL SUMMARY

Office Applications: Microsoft Office 95, 97, 98, 2000, XP, 2003, 2004

(PowerPoint, Excel and Microsoft Word: Advance), Omni Page Pro 8.0, ACT

Accounting / HR Applications: QuickBooks (basic), Oracle, AS 400 (basic),

Arev, P&L Pos System, QWS, JD Edwards, Ceridian, Insight Reports, FMS, ASG

Reports, FileMaker Pro, FCMS Internet/Email Applications: Lotus Notes,

Outlook, Entourage (MAC), Netscape Navigator/Communicator, Internet

Explorer, Firefox, Safari

EDUCATION, CERTIFICATIONS AND LICENSES

NYACK COLLEGE, New York, NY: Bachelor of Science in Business and Leadership

- 4.0 GPA

LAGUARDIA C.C., Long Island City, NY: Associate of Arts in Human Services

(80 Credits)

NEW YORK UNIVERSITY, New York, NY: NY REAL ESTATE, New York City, NY (NYU

Certification)

DEPARTMENT OF BUILDINGS, New York, NY: Expediter

COMPANY SPONSORED PROFESSIONAL DEVELOPMENT SEMINARS, WORKSHOPS, AND COURSES

HR: Payroll

HR: Tech to Manager

HR: Interviewing Do's & Don'ts

HR: Documentation

HR: Legal; FMLA, S.S. #

Accounts Receivables and Payables

Inventory/Purchasing

Application Training (various)

NYC Procurement Policies

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