David Fisher *** Barnett St, Vincennes, IN *****

abhjuo@r.postjobfree.com • Home 812-***-**** • Cellular 812-***-****

Office Manager/Store Manager/Project Manager/Purchasing Manager

Summary

Management career with proven track record of increasing department efficiency, establishing

processes and exceeding customer expectations. Over 15 years experience in customer service,

procurement of documents, reporting and data management. Professional manager with a strong

work ethic and attention to detail. Strong leadership, problem solving and communication skills.

Flexible, positive and responsive to change.

Experience

Williams Bros. Health Care Pharmacy, Princeton, IN 2005 to Present

DME Manager

Managed two medical equipment facilities. Planned and organized setup and delivery of medical

equipment. Worked with physician offices and discharge planners to arrange patient care.

Modified time lines and work schedules according to company needs. Managed day-to-day

operations for staff at both locations. Interviewed and evaluated job applicants. Trained staff and

provided tools they required to reach expectations and achieve objectives. Completed human

resources tasks of hiring paperwork and payroll. Hired, trained, and supervised a staff of ten.

Resolved problems and revised existing systems. Managed client relations. Communicated with

customers daily. Communicated information clearly and accurately. Assisted customers with

inquiries and provided all pertinent information. Successfully assisted customers in merchandise

selection. Handled customer inquiries and complaints. Consulted with clients about medical care.

Dealt tactfully and effectively with difficult customers. Proven excellent communication,

interpersonal, and organizational skills. Experienced in retail purchasing and merchandising

specializing in medical supplies and equipment. Experienced in merchandising, customer

relations, and retail sales management. Working knowledge of insurance reimbursement.

Member of Performance Improvement team.

Front End Manager/Retail Merchandiser

Responsible for reorganization of all retail locations. Designed planograms and reset retail floors.

Design and Layout for new locations. Responsible for selection of merchandise and providing a

consistent line from location to the next. Set inventory levels and provided warehouse

organization assistance as needed. Responsible for follow-up visits and recommendations for

retail floor improvements. Trained staff regarding reordering procedures and display

requirements.

•Effectively managed two locations.

•Certified fitter for braces, compression garments, and diabetic footwear.

•Certified in repair of Pride power mobility equipment.

•Assumed responsibilities for both job positions and effectively performed all requirements for

both DME Manager and Front End Manager.

•Designed and set new store location in New Albany, IN

•Designed and set new store location in Vincennes, IN

Waterjet Technical Service, Inc, Seymour, IN 2003 to 2005

Manager

Supervised office personnel ensuring all duties were performed accurately and timely.

Responsible for all administrative functions, payroll, accounting, receivables, and payables.

Responsible for human resource tasks such as employee benefits and insurance packages.

Provided training and guidance for new employees within the department. Maintained corporate

bank accounts. Assisted the owner in managing company operations. Assisted subordinates and

supervisors in identifying and resolving problems. Supervised manufacturing personnel.

Effectively handled customer complaints.

American Family Insurance, Brownstown, IN 2002 to 2003

Owner/Agent

Owner of agency for American Family Insurance. Agent licensed in personal lines (home/auto),

life/health, and commercial insurance.

•Awarded for excellence in commercial insurance.

•Top 4% in the State of Indiana for new agents.

•Agent of the month for district of 35 agents.

Midway Supply Corp., Seymour, IN 1999 to 2002

Sales

Worked with commercial, industrial, and contractor accounts to assist in selection of electrical,

plumbing, and heating/cooling products. Ensured efficient operation of all stockroom and back

stock areas. Experienced in problem solving, leadership and communications, and customer

relations.

Seymour Decorating Center, Seymour, IN 1983 to 1999

Department Manager

Directed sales (inside and outside,) product promotions, and technical support. Experienced in

retail purchasing and merchandising specializing in Architectural and Industrial Coatings.

•Experienced in merchandising, customer relations, and retail sales management

•Maintained inventory turnover, gross margin, receipts, markdowns, and markups

•Effective in stressful situations

Education

Ivy Tech Community College, Columbus, Indiana 1999

Associate, Business Management

GPA: 4.0. Dean's List, 10 semesters. Graduated with honors. Graduation in the top 5% of class.

Brownstown Central High School, Brownstown, Indiana 1980

H.S. Diploma, [ Major ]

Class standing: 21 of 140.

Skills

•Office Management: Supervision & Training, Problem Solving/Troubleshooting, Cash Balancing,

Account/Customer Relations, Project Management, Purchasing, Recruiting & Hiring

Personnel, Complaint/Inquiry Resolution.

•Retail/Store Management: Supervision & Training, Merchandising, Problem

Solving/Troubleshooting, Cold Calling, Cash Balancing, Account/Customer Relations,

Purchasing, Goal Setting/Accomplishment, Sales/Customer Service, Inventory Control,

Account Development.

•Performance Improvement: Member of Performance Improvement Team.

•Human Resources: Recruiting & Hiring Personnel, Payroll Reporting, HR Policy & Procedure,

Compensation & Benefits, Performance Evaluations.

•Experience in Medical Terminology and HCPCS coding.

•Insurance: Cold Calling, Account/Customer Retention, New Business Prospecting &

Networking, Complaint/Inquiry Resolution, Casualty Insurance, Property Insurance, Life/Health

Insurance, Account Development, Goal Setting/Accomplishment

Licenses

Formerly Licensed in property/casualty and life/health insurance in the State Of Indiana

Training

Certified Fitter of Custom Compression Garments, Jobst Inc.

Certified Fitter of Braces, Surgical Appliance

Advanced Wound Care Training

Advanced Coatings Consultant, National Decorating Products Association

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