Customer Service Sales
Resume:
Cristina K Moler
**** ****** **, *******, ** ****3
abhju4@r.postjobfree.com
Career Overview
Committed and motivated diverse individual with exceptional customer-
relation and decision-making skills. Strong work ethics, professional
demeanor and great initiative.
Professional Skills
. 15+ years experience in a fast-paced, deadline-driven environment
. 15+ years of experience providing Administrative Support
. Self-starter with professional mannerism
. Broad-ranging industry experience includes: banking, production, and
customer service
. Microsoft Office, Excel, PowerPoint
. Skilled in QuickBooks accounting software
. Excellent communication skills
. Critical thinker
. 10-key proficient
. Employee Motivation
. Team building
. Planning and Coordinating
. Energetic and highly organized with superior attention to detail
Core Accomplishments
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust,
approaching complex situations and resolving problems to maximize
efficiency.
Administration
Performed administration tasks such as filing, maintaining spreadsheets,
faxing reports, photocopying collateral and scanning documents for inter-
departmental use.
Operations
Collaborated with departments to ensure smooth work flow.
Accountable for all operations of sorter room including: set-up of incoming
work, balancing, data entry, maintaining heavy machinery, and distribution.
Document Organization
Developed and created efficient filing system to accelerate paperwork
processing.
Scheduling
Organized technician schedule for heavy machinery.
Reporting
Maintained status reports to provide management with updated information.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax, and greeting guest
within a high-volume environment.
Training
Successfully trained staff in various departments on procedures and
policies while focusing on minimizing errors and generating superior result
. Employment History
12/2010-Present House Cleaner
Morcel Home Service Duvall, WA
Increased customer loyalty through exceeding the expectations on cleaning
jobs
Generated new customers due to referrals from cleaning jobs.
06/05 -07/09 Production Coordinator
Federal Reserve Bank of San Francisco Seattle, WA.
Developed and implemented procedures, which resulted in increased, company
efficiency and productivity.
Improved communications as primary liaison between departments.
Consistently praised by management for the quality and timeliness of
reports, attention to detail and team player attitude.
Excelled within deadline-intensive environment, ensuring accurate and on-
time completion of all projects.
Assisted in all areas of administrative work including: data entry, file
organization, research, and report maintenance.
03/04 -06/05 Data Entry Specialist
Remedy Intelligent Staffing Seattle, WA.
Excelled within deadline-intensive environment, ensuring accurate and on-
time completion of assigned work.
03/03 -03/04 Food & Beverage Server
Brown Bag Caf Kirkland, WA
Sales and service of Food and Beverage to guests. Presents guest with bill
and accepts payment.
11/02 -03/03 Call Center Operator Woodinville, WA.
TRC Staffing Woodinville, WA.
Answer incoming calls from customers to take orders, answer inquiries and
questions, handle complaints, troubleshoot problems and provide
information.
07/99 - 10/02 Food & Beverage Server
Denny's Kirkland, WA
Sales and service of Food and Beverage to guests. Presents guest with bill
and accepts payment.
11/98 - 07/99 Call Center Operator
Holland America Line Seattle, WA
Answer incoming calls from customers to take orders, answer inquiries and
questions, handle complaints, troubleshoot problems and provide
information.
02/96 - 06/98 Dealer
Harrah's Skagit Valley Casino Bow, WA
Responsible for dealing blackjack, baccarat, and other house games.
Delivered excellent customer service while maintaining company assets with
integrity.
01/94 - 08/96 Food & Beverage Server
Denny's Mount Vernon, WA
Sales and service of Food and Beverage to guests. Presents guest with bill
and accepts payment.
09/94 - 07/95 Teller
Skagit State Bank Burlington, WA
Accurately and efficiently process and record routine transactions for bank
customers including cashing checks, accepting deposits and withdrawals,
processing loan payments and money transfers. Promote and advise on the
bank's products and services.
05/91 - 06/94 Customer Service Representative
Horizon Bank Blaine, WA
Accurately and efficiently process and record routine transactions for bank
customers including cashing checks, accepting deposits and withdrawals,
processing loan payments and money transfers. Promote and advise on the
bank's products and services.
09/87 - 05/91 Hostess/Food & Beverage Server
Denny's Blaine, WA
Sales and service of Food and Beverage to guests. Presents guest with bill
and accepts payment.
Education
Everett Community College, Everett, WA
Associates in Arts and Science
Courses included: Keyboarding, Business Management, English, Anthropology,
Sociology, Psychology, and Accounting
Keywords
Customer Service, Data Entry, Multi-Task Management, Computer Proficiency,
Critical Thinking, Analytical, Microsoft Office Suite, Active Learning,
Schedule Coordination, Telephones, Email, Lotus Notes, Microsoft Outlook,
Food & Beverage Server
Contact this candidate