Customer Service Representative

Melanie Jacobs

*** ****** ****

Johnstown, NY, **095

1-518-***-**** Cell

*******.********@*****.***

Objective: To find a career and a company to grow with.

Professional Attributes:

Good customer service skills

Able to use Computer: Basic, Microsoft Word, WPM 55+

Clerical: Collections, Data Entry, Filing, Answering phone

Experience training other employees

Good at math

Experienced in the use of office equipment: Fax, Phone, Copier

Organized, able to handle multiple tasks

Able to work independently or cooperatively as a team member

Work Experience:

Officeteam, Utica, NY

Customer Service Representative: Assist customers with cell phone plans,

transfer to appropriate departments. June 2009-September 2009

Staffworks, Ilion, NY

Production Worker: Wrapping, labeling, weighing, products. April 2009-June

2009

Manpower, Utica, NY

Customer Service Representative: Assist customers with college loans,

placing deferments and forbearance when needed. Call customer to collect

on past due loans. 2003-2004

Fleet National Bank, Utica, NY

Consumer Ops Clerk: Research paid/unpaid loans. Discharge loans. Train

new employees. 2000-20002

APAC, Utica, NY

Customer Service Representative: Answering incoming calls regarding long

distance phone plans. Help with accounts, answering questions, and

directing calls to appropriate staff. 1998-1998

Education: Attended Ilion Jr./Sr. High School, Ilion, NY

Diploma: GED

Attended Everest University, Online

Some College courses Finished

References Available Upon Request

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