Customer Service Manager

Verletta Bonney

Experienced Higher Education Specialist who is seeking a new challenge.

**** *. ********* ***. *******, IL 60652

abhjsw@r.postjobfree.com

Home 773-***-**** Mobile 773-***-****

EDUCATION

Chicago State University, Chicago, IL

Bachelor of Arts - Psychology, May 2005

QUALIFICATIONS

Excellent analytic and diagnostic skills; Training and curriculum development experience; Working knowledge of

adult learning styles; Supervisory experience; Excellent written/verbal communication and presentation skills;

Advanced computer proficiency with the capacity to learn more; High level of problem solving ability; Efficient when

learning programs, processes, and procedures; Great attention to detail; Strong internet navigational skills; Able to

work independently as well as part of a team; Broad skill set with ample room for continuous growth.

EXPERIENCE

Roosevelt University Chicago, IL Oct., 2008 – Apr., 2011

Administrative Secretary VI – Office of the Registrar

• Provides direct support to the University Registrar: maintains calendar and arranges meetings/appointments, conference

registrations, organizes travel, produces reports, correspondence, and various special projects.

• Performs office manager duties as necessary.

• Develops, maintains, and distributes the institutional daily and weekly enrollment reports.

• Uses various reporting tools (Argos, Banner Student, and MS Access) to provide student information to various

departments/administrators.

• Coordinates all aspects of the CTA U-Pass program: University-wide distribution for over 3,000 students for Spring/Fall

semesters, promotional materials, reporting, billing, late issues/replacements, etc.

• Maintains office payroll files and processes faculty requests for compensation for Independent Study courses.

• Reviews various incoming Office of the Registrar forms/requests for accuracy and/or missing information to ensure

proper processing.

• Hires, train, and supervise student workers and part-time assistants.

• Assists students and other university constituents with various needs and solves problems as necessary.

University of Chicago Chicago, IL Nov., 2007 – Oct., 2008

Training Specialist - UDAR User Database Access and Training

• Provided a wide range of educational services to the development/alumni relations staff as well as other administrative

staffs across campus.

• Administered initial and on-going training and information to users to facilitate their use of Development's databases and

websites (ADDS, Griffin, the Griffin & ADDS Training Enrollment and Registration website, development intranet site,

and ADDSweb systems).

• Created and updated training curriculum, various supplemental training materials and class evaluations

• Scheduled and monitored class registrations; Created and updated user accounts and security roles for databases used as

needed; Conducted classes of various sizes.

• Tested and evaluated new software releases for SunGard AWA modules, system version upgrades, and enhancements;

reported on system errors by creating work (RT) tickets for technical support team to evaluate.

Northwestern University Evanston, IL Aug., 2006 - Nov., 2007

Program Asst. II - Records Management Assistant

• Provided full administrative support to the Director and Associate Directors of the Gift/Record Services sector of the

Office of Alumni Relations and Development.

• Performed general office manager duties and technical support to staff as needed.

• Served as liaison to other University departments, alumni, and donors by providing customer service regarding gift and

biographical inquiries.

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Verletta Bonney (cont.)

• Administered the scanning, indexing, and maintenance of confidential donor and gift records to ensure the accurate and

fast retrieval of information; Trained employees on the use of the document imaging software.

• Responsible for troubleshooting office and document imaging equipment and software performance issues, interacting

with external vendors and University IT services as necessary.

Chicago Public Schools-Burnham Academy Chicago, IL Oct., 2005 - July, 2006

School Assistant II

• Supervised students in classroom, halls, cafeterias, school yards, and on field trips enforcing administration policies and

rules governing students.

• Tutored and assisted children individually or in small groups in order to help them to master assignments in addition to

reinforcing learning concepts presented by teachers.

• Presented subject matter to students under the direction and guidance of teachers, using lectures, discussions, or

supervised role-playing methods; Distributed tests and homework assignments.

• Performed clerical activities such as filing, faxing, photocopying, answering phones, word processing and data entry.

City of Chicago Chicago, IL Nov., 2004 - Sept., 2005

Records Clerk (*student intern)

• Filed and maintained incoming building permit applications and requests for building records.

• Fulfilled requests of residents, companies, and staff for various building records; Computed costs and received payment

for services rendered.

• Researched building records through use of computers, microfilm/fiche, and paper files.

• Trained and instructed new employees on the use of computer software used in researching building information and use

of the microfilm/fiche machine.

Chicago State University Chicago, IL Jan., 2004 -May, 2005

Computer Lab Assistant (*work study)

• Monitored students’ use of the lab’s computer systems.

• Evaluated equipment failure or errors in performance and made adjustments as necessary to ensure proper operation;

notified supervisor or computer maintenance technicians of equipment malfunctions.

• Assisted students with various computer functions which included conducting Internet searches, setting up PowerPoint

presentations, basic word processing assistance, etc. and provided training on MS Office.

• Set up and installed computer hardware and software.

SKILLS

PC Software - MS Windows XP+, MS Office 2000+, MS PowerPoint, MS Excel, MS Word, MS Access, MS Outlook, Word

Perfect, MS Works, various internet browsers, Adobe Photoshop & Photo Elements, and Adobe Reader; University software

-Northwestern -- Meeting Maker, CUFS (university financial system), OnBase (document imaging system),

QuickAddressPro, AIMS (SunGard Advance development database) University of Chicago -- ADDS (legacy development

database), Griffin (current SunGard Advance development database), Business Objects/WEBI (reporting system), listservs

support, Exodus Jabber (instant messenger/chat system), Tortoise Subversion (document management/repository) Roosevelt

-- Banner (student and finance module), Argos (reporting system), Scheduler/Resource 25 (room scheduling software)

Typing ability - 60+wpm; Office Equipment - High speed automatic multi-letter opener, automatic folding machine, high

speed scanner, projector, web conferencing tools.

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