Customer Service Medical

Lesa Hensley

*** **** ******** ***** #**

Phone: 909-***-****

Upland, CA 91786 Email:

abhjsd@r.postjobfree.com

____________________________________OBJECTIVE__________________________

__________

Medical Front Office - Medical Biller - Medical Records

To obtain a position in a medical setting where I can utilize my

medical knowledge and training

___________________________________HIGHLIGHTS__________________________

_________

Medical Billing Skills: Computer Skills: Transferable Skills:

HIPAA Regulations Microsoft Word - Ability to Multi-Task

Medical Terminology Microsoft Outlook - Excellent Grammar Skills

Audit Medical Claims Revflow

Medical Billing Experience MediSoft - Detail-Oriented

Billing Patients and Insurance Data Entry - Time Management Skills

- Organizational Skills

____________________________________EDUCATION__________________________

_________

Allied Business Schools, Laguna Hills, CA - Medical Billing and

MediSoft Certificates

___________________________MEDICAL BILLING

TRAINING___________________________

Medical Claims Cycle Credit and Collection Laws

Interpret and Post EOBs Third Party Payer Guidelines

Create Electronic Claims Insurance Appeals Processes

HIPAA Compliance and Privacy CMS 1500 and UB 04 Claims Forms

Principles of Procedural Coding Federal, State, and Private Insurance

Principles of Diagnostic Coding

Denied and Rejected Claims Solutions

_______________________________

ACCOMPLISHMENTS_______________________________

Medical Biller

. Performed data entry, charge entry, auditing, updates, and edits of

insurance claims

. Posted charges and payments for insurance and patient reimbursement

. Determined whether or not correct reimbursement has been collected

from specific payers

. Answer patients' questions regarding insurance claims, statements, and

other billing concerns

Homemaker

. Strong problem solving skills particularly in identifying options and

resources

. Balance bank accounts, paid bills, checked figures and documents for

accuracy

Certified Collector/Asset Collector

. Consistently in the top 80% for contacts made and dollars collected

. Handled between 100 and 200 accounts per month and submitted work to

manager for review

. Listened to borrows' individual situations and set up payment programs

accordingly

. Made outbound calls to borrowers and successfully collected past due

payments

. Answered incoming calls, assisted customers with their accounts, and

resolved disputes

Senior Sales Associate

. Resolved customer service issues and maximize customer service

efficiency

. Demonstrated a high level of motivation and enthusiasm in all aspects

of work

BMS Medical Management, Upland, CA Medical Biller

10/2010 to 03/2011

Career Break, Upland, CA Homemaker

01/2010 to 09/2010

HSBC Bank, Pomona, CA Certified Collector

01/2009 - 12/2009

Citigroup, Rancho Cucamonga, CA Certified Asset Collector

09/2001 - 11/2008

EDC Services, Ontario, CA Senior Sales Associate

08/1998 - 09/2001

____________________________________MEMBERSHIPS________________________

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MAB - Medical Association of Billers

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