Customer Service Manager

Christine Marie Reed

*** * ****** ****** *******, DE 19963 H 302-***-**** C 302-***-****

abhjre@r.postjobfree.com

Experienced Banker

Teller ? Loan Processor ? Mortgage Loan Banker ? Member Services Officer ?

Collection Officer

CAREER FOCUS: Banking Member Services Officer

BANKING EXPERIENCE:

12/87 - 12/97 Lafayette Federal Credit Union, Kensington, MD

Teller, Loan Processor, Member Services Officer, Collections Officer

. All duties as described below under National Community Bank

teller/assistant head teller

. Filled out, verified, compiled and input financial data on personal

and home equity loan applications

. Verified borrower's years of employment, assets and liabilities

. Communicated with credit bureaus, borrower's employer, real estate

companies and seller

. Obtained appraisals of properties, surveys of properties and a

property abstracts for home equity loans

. Made recommendations on approval or denial of the application

. Submitted applications for underwriting approval

. Opened deposit accounts for bank customers

. Interviewed customers to obtain financial information and explained

services available

. Assisted customers in resolving account problems

. Helped customers complete loan applications

. Researched account discrepancies and adjusted accounts accordingly

. Initiated checking account fraud investigations

. Collected overdue accounts

. Represented LFCU in court actions against debtors

. Negotiated payment agreements with debtors

7/82 - 11/84 National Community Bank of NJ, Freehold, NJ and Manasquan,

NJ

Assistant Head Teller, Bank Teller

. Received checks, cash, bankcards or other negotiable instruments

for deposit and issued receipts for business and personal accounts

. Verified endorsements and cashed checks

. Entered transaction data on accounting system terminal

. Consulted database to check status of financial accounts/verified

information

. Maintained and accounted for cash drawer and daily transactions;

reported discrepancies

. Ensured enough cash was kept in drawer for daily needs by ordering

from vault

. Balanced and replenished ATM machines

. Received and verified personal and business night deposits

. Conducted a variety of customer service tasks including providing

account balances, transferring funds and tracking deposits

. Answered questions and provided information to customers about

fees, procedures, policies or related issues

. Assisted other tellers in resolving difficult or complex problems

. Provided basic guidance and leadership to other tellers

TEACHING EXPERIENCE:

11/1 - present Milford School District, Evelyn I. Morris Early Childhood

Center, Lincoln, DE

Kindergarten/1st grade reading tutor

. Tutor students during Target Reading in reading and reading

strategies

8/09 - 6/10 Indian River School District - Georgetown Elementary School,

Georgetown, DE

2nd grade ESL classroom teacher

. Taught reading, mathematics, social studies and science to 18-22

2nd grade "English Language Learner" students in a traditional

classroom setting

. Modified McGraw/Hill Reading/Language Arts and Math Trailblazers

curriculum to fit ELL needs

4/21/09 - 8/09 Reading ASSIST Institute Milford/Wilmington DE

Reading Tutor

. Taught Reading Assist reading program (similar to Orton Gillingham)

to students of various ages

. Administered DIBELS and KTEA assessments

11/3/08 - 2/27/09 Indian River School District - Georgetown Elementary

School, Georgetown

9/2002 - 6/2008 Montgomery County Public Schools - Highland Elementary

School Silver Spring Maryland

Kindergarten classroom teacher

. Taught full day kindergarten in a Title 1 funded school; 60.2%

ESOL,75.8% FARMS, full inclusion-home school model, Linkages to

Learning, Head Start

. Implemented DIBELS/MClass assessments on PALM and on paper

. Trained in and implemented "Baldrige Criteria for Performance

Excellence"

. Volunteered on FAC (Faculty and Administration Liaison Committee)

. Member of "School Improvement Planning Team"

. Elected Faculty Representative to MCEA

. Volunteered on Reading Is Fundamental and Math Night committees

Education: Hood College, Frederick, MD 1998- 2002 Bachelors of Arts Early

Childhood Education 3.61 GPA, continuing education classes and graduate

classes including: Teaching the Language Learner, Tools for Teaching,

Law and Banking, Accounting I and II, and Statistics

Honors and Activities: Kappa Delta Pi Education Honor Society, Deans

List, ETS Recognition of Excellence ~ Outstanding score on The Praxis

Series Elementary Education: Content Knowledge

Current Associations: International Reading Association, American

Association of University Women, National Council of Teachers of English,

TESOL, National Association of Curriculum and Supervision

SKILLS: Proficient in Word, Excel, Access, Power Point. Microsoft DOS

based PC, Smartboard technology, DIBELS Testing on Palm Pilot and paper,

KTEA testing

VOLUNTEER ACTIVITIES/HOBBIES: Tutor - Morris Early Childhood Center,

Stage Manager - Possum Point Players Georgetown DE, Lighting Technician -

Second Street Players, Assistant Director Second Street Players

children's summer theater camp 2008. My hobbies include: Reading,

Cooking, Photography, Home Repair, Camping, and Fishing.

PROFESSIONAL REFERENCES:

Scott Steffan - Principal, Highland Elementary, Silver Spring, MD -

Montgomery Co. MD Public Schools 302 -929-2040 abhjre@r.postjobfree.com

Leslie Zimmerman -Assistant Principal, Rosemary Hills Elementary,

Rockville, MD - Montgomery Co. MD Public Schools 301-***-****

abhjre@r.postjobfree.com

Judie Caroleo - Director of Instruction, Reading ASSIST Institute

Wilmington/Milford DE 302-425- 4080, or 888-***-****

abhjre@r.postjobfree.com

Beth Conaway -Principal, Evelyn I Morris Early Childhood Center,

Lincoln, DE 19960 302-***-**** abhjre@r.postjobfree.com

PERSONAL REFERENCES:

Juliet Rall - Gerontology RN/Health care case manager, Geisinger

Health Care Danville, PA - personal friend for 30 + years 570-809-

3043 abhjre@r.postjobfree.com

Kenney Workman -Business Systems Support Coordinator at Intervet/Schering-

Plough Animal Health Millsboro, DE, personal friend for 2 years 302-422-

8779 or 302- 245-2755 abhjre@r.postjobfree.com

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