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Customer Service Project Manager

Location:
Halifax, VA, 24558
Posted:
May 08, 2011

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Resume:

Rodney Nathaniel Simmons

Cell: 919-***-****

Home: 434-***-****

E-mail: abhjqs@r.postjobfree.com

To Whom It May Concern:

You will find most of the necessary background information contained in my

resume. However, I would like to mention that I am available for immediate

employment. I am also exploring the job market to obtain a position with a

firm that will appreciate my skills and willingness to work eagerly with

other people. I can definitely offer you longevity.

I was particularly attracted to your firm because you require a candidate

who is organized, has exceptional communication, a positive attitude,

strong attention to detail, highly motivated, and prior experience. This

is the perfect opening to combine my past management, customer service,

administrative, and military skills.

As you will notice on my resume, I have experience that is relevant to this

position. I strongly feel that my talents could be valuable to your

company in achieving its needs and goals as I am a bright, articulate, and

well groomed professional with excellent communication skills.

I would like very much to schedule a personal interview wherein we can

discuss both my enthusiasm and qualifications for a position with your

organization. I can be reached at the address, telephone, and e-mail

address listed above.

Thank You for your time and consideration.

Sincerely,

Rodney Simmons

Rodney Nathaniel Simmons

Cell 1-919-***-****

Home: 1-434-***-****

E-mail: abhjqs@r.postjobfree.com

Highlights of Qualifications:

* Advance knowledge of federal real estate finance and mortgage

related laws and regulations to include financial privacy, fair

lending, collections, bankruptcy, work-out, and foreclosure.

* Conventional, FHA / VA, bond housing authority, non-conforming,

FNMA/FHLMC loans and guideline experience.

* Fundamental knowledge of residential and commercial mortgage

loan origination.

* Complete and advance knowledge of mortgage and loan software

Loan Prospector, DU, LIS, Byte, LAPS, and Fidelity.

* Able to multi task in a high volume, fast paced work environment

with very tight deadlines.

* Strong written and verbal communications skills, teamwork and

customer service skills.

* Over 15 years of professional experience with the public

* Able to demonstrate the ability to manage multiple projects and

tasks simultaneously including developing new procedures,

systems, and forms.

* Understanding of various components of a law library with

research skills in the use of digests, encyclopedias, reporter

systems, Shepards, ALR, and citations.

* Proficient in Microsoft Office.

* Comprehensive knowledge of the Russian language.

Experience:

12/2009-03/2011: Mortgage Loan processor Wells Fargo Home

Mortgage, Raleigh, NC

* Processing loans approved by an underwriter or automated

decision system within designated signing authority limits.

* Responsible for processing Conventional, FHA, and VA originated

loans as well as re-financing loans.

* Contact clients regarding loan stipulations prior to submitting

package to underwriting.

* Verify all required information for loan submission to include

title, employment, insurance, credit report, appraisals, income,

and assets.

* Processed subordinations, requested payoffs, resolved appraisal

disputes, and clear any title issues.

* Responsible for verifying conditions of approval through

closing.

* Manage pipeline of up to 50 files from reception in fulfillment

center through closing.

* Maintain high levels of customer service while managing each

applicant's expectations.

01/2009-12/2009: Mortgage Loss Mitigation Underwriter Wells Fargo Home

Mortgage, Raleigh, NC

* Verify application information including employment history and

deposit information, obtaining and reviewing residential

mortgage credit reports, property appraisals and tax returns.

* Responsible for final loan decisions regarding the salability of

a workout according to the investor guidelines.

* Ensures compliance to legal, regulatory, and workout credit

policy in terms of loan documentation, credit approval, and

transactions; follows up to correct inconsistencies and monitor

resolution.

* Monitor and report portfolio risk for delinquencies, maturities,

overdrafts and accuracy of critical data to ensure timely

processing and minimize any negative impact.

02/2008-01/2009: Project Manager 23 Triad Web Design &

Marketing, Raleigh, NC

* Manage all business aspects of projects and ensure financial

targets are met while maintaining established quality

standards.

* Responsible for ensuring that the project is built according

to the requirements and is built correctly

* Act as liaison with customer and project staff to properly

identify and process scope changes, address issues,

communicate regarding project milestones, etc.

* Manages changes, handles problems and keeps the project

moving.

01/2007-02/2008: Medical Collector Professional Recovery

Consultants, Durham, NC

* Contacted clients in regards to past due balance of their

accounts.

* Developed and maintained a database of both current and

delinquent clients.

* Follow up contacted clients to insure that their payments are

current.

12/2004-01/2007: Mortgage Loan Officer Southside

Mortgage Corp, South Hill, VA

* Developed and maintained relationships with real estate brokers,

appraisers, builders, and title attorneys.

* Interviewed potential customers for home loans, commercial

loans, and refinancing.

* Responsible for originating and processing Conventional, FHA,

and VA complete loan packages.

* Responsible for the processing of loans approved by an in house

Underwriter or an automated decision system within designated

signing authority limits.

* Manage pipeline of over 40 clients from origination through

closing.

* Maintain high levels of customer service while managing each

applicant's expectations.

2001-2004: Military Legal Clerk U.S. Marine

Corps, Camp Lejeune, NC

* Organized, maintained, and coordinated procedures at the base

brig legal library.

* Assisted post Court-Martial Marines with legal research at the

base brig legal library.

* Assisted and guided post Court-Martial Marines with preparation

for Clemency and Parole hearings, and post conviction appeals.

1997-2001: Security Specialist/Tactical Rescue U.S.

Marine Corps, U.S.S Kearsarge

* Experienced in handling confidential material.

* Proofreading and checking content on investigative reports.

* Proven ability to communicate effectively in diverse

environments.

* Trained in diffusing hostile situations.

* Instruction, supervision and evaluation of 25 personnel.

* Qualified expert shooter in small arms and assault weapons.

1992-1997: Assistant Manager of Passenger Relations Trans World

Airlines; LGA / JFK, NY

* Resolve wide range of customer problems, applying diplomacy and

assertiveness to delay, airline emergencies, in flight problems,

and culture / communication barriers.

* Review Company procedures, identifying sources of high error

frequency and submitted recommendations to upper management.

* Completed written and verbal evaluations for assigned staff of

over 50 employees.

Education:

Education Direct: Associates of Applied

Science, Finance

Scranton, PA Paralegal

Certification.

Northwestern International

University: Bachelor of

Science: International Finance.

U.S. Marine Corps: Specialized Training:

Leadership, Diversity, Communications,

Firearms, and Physical Fitness.

Marine Corps Institute

Washington, D.C. Legal Administration

Clerk.

Financial Management.

Principles of Accounting.

Order

Writing Clerk.

Coastal Carolina

Community College

Jacksonville, NC: MS Office

certification (130 Hours).

City Investigative

Security School

New York, NY Security Training

Certification.

Trans World Airlines

St. Louis, MO: Air and Ground

Management school (8 Months).

Awards & Achievements:

U.S. Marine Corps:

National Defense Service Medal

Humanitarian Service Medal

Kosovo Campaign Medal

Good Conduct Medal

Armed Forces Service Medal

Combat Action Ribbon

Navy Unit Commendation

Meritorious Unit Citation

Joint Meritorious Unit Citation

Iraq Liberation Medal

NATO Medal



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