Customer Service College

Michelle E. Klaahsen

*** *** ****** ******, ** 51249

Cell Phone: 712-***-****

Email Address: ***********@*****.***

Working Qualities Include-

. Multi-tasking . Desire to produce quality work

. Enjoy doing customer service . Goal oriented

. Detail oriented . Positive attitude

. Reliable . Flexibility in job duties

. Work well with others . Work well without supervision

. Willing to accept responsibility . Strong written and oral

communication skills

Computer Skills-

. Microsoft Word

. Microsoft PowerPoint

. Quark Xpress

. Adobe Photoshop CS

. TextPad

Familiar with -

. Excel

. Adobe PageMaker

. HTML language

. Adobe Premiere

Professional experience-

Student Teaching, George - Little Rock CSD, George and Little Rock, IA,

(November 2010 - March 2011)

. Developed and taught differentiated lesson plans to meet state

standards

. Managed the classroom using 1-2-3 Magic method and other methods

. Incorporated technology into my lesson plans using the Smartboard,

PowerPoint, Internet learning sites and student computer usage

. Developed rubrics to assess student learning

. Collaborated with my mentor in finding methods of teaching student

lessons

Subway Restaurant, Sibley, IA, Sandwich Artist (June 2008 - April 2011):

. Operated computerized cash register

. Managed accounting for cash and product

. Organized and cleaned store

. Responsible for closing store at night

. Worked with customers

Michelle E. Klaahsen

Cell Phone: 712-***-****

Email Address: ***********@*****.***

Northwest Iowa Community College, Sheldon, IA, Adjunct Instructor

(January 2007 - May 2007):

. Instructed Graphic Design Course

. Organize lesson plans

. Taught Adobe Photoshop CS

. Taught QuarkXpress

. Assessed student projects

Worthington Daily Globe, Worthington, MN, Graphic Designer (March 1999-

Oct.2001):

. Scanned in photos, using flatbed scanner and film scanner

. Color corrected photos for the paper

. Designed grocery fliers for various grocery stores

. Operated a film Image setter and servers for the newspaper

. Proofread ads

Education-

Jones International University Online (Sept. 2008 - March 2011)

. M.Ed. in Elementary Curriculum, Instruction, and Assessment and

Licensure

. Grade Point Average: 4.0

. Graduated Summa Cum Laude

Argosy University Online (Sept. 2007 - May 2008)

. MAEd courses

. Grade Point Average: 3.76

. Transferred to Jones International University

Colorado Technical University, Sioux Falls, SD

. Associate of Science Degree, E-Commerce

. Grade Point Average: 3.96

Western Iowa Tech Community College, Sioux City, IA

. Transferred to CTU, SF, SD

Brown Institute of Technology (College), Mendota Heights, MN

. Associate of Science Visual Communications

. Grade Point Average: 3.5

Buena Vista University, Storm Lake, IA

. Bachelor of Fine Arts Art/Mass Communications

Worthington Community College, Worthington, MN

. Associate of Arts Computer Programming/Fine Art[pic]

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