Charise Olson Rohrbach

***** ** ***** **. ***** Valley, WA 98038 Phone: 425-***-****

Work History

Content Writer/Editor, Expedia (Zenex Partners)

Bellevue, WA

February 2010 - August 2010

Member of Expedia's Content team and Venere's small writing team.

Created, edited, and maintained hotel information on Expedia, hotels.com,

and Venere brand websites. Contributed to both teams by writing new

hotel descriptions, new EEM Hotel Infosites, and resolving change

requests submitted by hoteliers and internal customers. Wrote hotel

descriptions following in-house style guidelines and using SEO friendly

language; addressed change requests, clarified details when necessary,

and edited as appropriate. Worked efficiently towards daily targets and

team metrics; took part in other content projects and tasks.

Coordinator, CRM Group

Bellevue, WA

October 2006 - Present

Coordinator/Assistant for Regional Support & Service Management

Consortiums for CRM Executives and writer of meeting summarizations for

members; internet research; review and update database information.

Freelancer - Writer/Editor, Marketing Communications

Bellevue, WA

February 2004 - Present

Writing and editing documents and web content for clients.

Responsibilities include copy editing, updating web content,

proofreading, and communications/marketing strategies. Perform basic

HTML editing, taglines, value propositions, and write product

descriptions. Clients include Anderson Electric, Expedia, and

Priceline.com.

Office Administrator, Cedarcreek Covenant Church

Maple Valley, WA

May 2002 - January 2004

Office manager; filing, database administration, scheduling,

communication specialist, proofread and edited materials, created and

distributed weekly/monthly publications, website updates, accounting.

Used computer programs including Excel, Word, Publisher, PowerPoint, and

Outlook.

Faculty Services Coordinator & Copy Editor, The Data Warehousing

Institute.

Tukwila, WA

June 2001 - March 2002

Project Management; Coordinated Faculty/Instructor speaking engagements

at TDWI conferences around the country, created work order and payment

contracts, facilitated special interest group sessions, copy edited and

proofread course books, fulfilled on-site seminar requests, approved

payment fees and expense reports, converted PowerPoint slides into

published materials, created evaluation reports on instructors.

Lead E-commerce CS Associate & Writer/Editor, Mercata, Inc.

Bellevue, WA

November 1999 - February 2001

Member of a small hand-picked team of Customer Service Specialists who

made Mercata.com the #1 rated e-commerce company on the web. Performed

internet research, resolved escalated issues, improved site usability and

customer experience. Member of small team which wrote corporate (KANA)

email responses, created and applied site ideas and improvements, and

handled escalated situations. Additionally proofread and edited website,

responded to public feedback, fulfilled requests, identified new business

practices to increase efficiency. Corresponded with high volume of

customers via email and phone.

Security Access Administrator, The Boeing Company

Renton, WA

1996 - 1997

Performed background and reference checks for Security Investigations

Department; Researcher; reviewed employment applications; ascertained and

reconciled inaccuracies and discrepancies. Accessed highly confidential

information including Superior/Municipal Court and DMV records on a daily

basis; worked with Boeing Human Resources and performed HR duties;

entered data into multiple databases.

Assistant Program Director, Radio Announcer & Producer, KDBX & KPDQ Radio

(Salem Communications)

Portland, OR

August 1994 - September 1995

Worked in tandem with the Program Director on all program content,

including talent development, strategic planning, marketing, promotional

campaigns, and production. Radio Announcer/Producer; organized

promotional events and contest "packages"; created commercials and promo

spots; represented station at public events. Project Management;

developed and hosted monthly radio specials; coordinated all aspects of

radio shows and scheduled high profile guests. Conducted on-air

interviews; worked directly with record company executives; managed on-

air staff.

Sales & Marketing Assistant, Savolite, Inc.

Tukwila, WA

1993 - 1994

Created Marketing materials for client presentations; processed billing

invoices, Accounting duties, customer service, proofreader for documents,

assisted in hiring new employees, etc.

Contractor, Volt Services & Manpower Services

Renton/Seattle/Tukwila/Bellevue, WA

1990 - 1993

Varied office positions including: human resources, proofreading,

reception, data entry, marketing & accounting.

Marketing Consultant, Highlights for Children Magazine

Columbus, Ohio

1992 - 1993

Created marketing materials and other proposals; resolved issues;

customer service associate.

Artist-Designer, Freelance

1990 - 2001

Designer and artist of conceptual designs for public organizations and

private parties; wedding accessories, veils and dresses; home designs.

Assistant Producer/News Assistant, "News at Noon" KIRO-TV (CBS)

Seattle, WA

1989

PR/public liaison; booked celebrities and guests; researcher; produced

remote segments, responded to viewer mail; prepared scripts for anchors;

edited videotape; created questions for interviews; wrote script for on-

air teasers; created weekly video collage for show credits.

Education

Bachelor of Arts, Speech/Communications (Minor in Art)

North Park University, Chicago, Illinois

Graduate coursework at Seattle Pacific University and City University.

Wide-ranging studies include: Masters of Education program, Writing for

Media, Advertising Design, Photography, Group Communication, Business

Writing, Art, and Psychology.

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