Customer Service Representative
Resume:
J AN E L LE AL E XAN D E R
*** ***** ******* *** *** 526 Lubbock, Texas 79416
940-***-**** abhjpv@r.postjobfree.com
Always do your best because only the best is accepted
OBJECTIVE
To hone in on the desired work in the organization as an Entry Level Financial
Analyst, and deliver the best performance for enhancing the production and
development of the organization
EDUCATION
Texas Tech University, Lubbock, Texas
Masters of Arts, Economics
Anticipated Date of Graduation: August 2011
Grade Point Average: 3.142
Thesis: Developing Countries Borrowing and Debt
Midwestern State University, Wichita Falls, Texas
Bachelor of Business Administration, Economics
Date of Graduation: May 2008
Grade Point Average: 3.62
Other Training, Texas Tech University
Excel Formulas – February 2011
SPSS Part 1 – March 2011
SAS Part 1 – April 2011
EXPERIENCE
Athletics Department, Texas Tech University
Lubbock, Texas January 2011 to Present
General Tutor
Provide tutorial and academic support services for student athletes
Organize, facilitate, and track tutorial sessions
Follow all policies and procedures outlined in the Policies and Procedures Manual
Attend any mandatory staff meetings or training sessions conducted by the
Tutorial Coordinator
Health. edu/ IT Solutions Center, Texas Tech Health Sciences Center
Lubbock, Texas March to December 2010
Competition Futuristic Harmony Focus Learner
Student Assistant
Provide front line IT customer support for faculty, staff, and students
Maintain solid customer relationships by handling their questions and concerns
with speed and professionalism
Use computers and computer systems (including hardware and software) to enter
data, or process information.
Research and trouble shoot customer problems
Bank of Antigua, Antigua September 2008 to July 2009
Customer Service Representative
Prepare the daily Visa, MasterCard and merchant reports
Receive and process new credit card applications
Meet the objectives and performance measures agreed with Management
Merchant Services Supervisor
Maintain a good understanding and knowledge of the principles and practices
associated with the issuance of Visa and MasterCard credit cards
Accountable for the daily crediting of merchant accounts from sales activities
Respond to Merchant inquiries and technical problems
Manage over 200 Merchants island wide
Analyze, evaluate and test a new Merchant Services System
Process new merchant applications
Provide reports daily on merchant activity
Midwestern State University, Wichita Falls, Texas October 2006 to May
2008
Clark Student Center Student Assistant
Provide information about the campus, its academic and non-academic
functions and the community in general.
Handle phone calls in a professional manner which includes taking messages
and forwarding calls to proper staff members.
Research questions using available information resources
Enforce and abide by all policies and procedures as they relate to the Student
Center and the University.
Furnish customers with outstanding service by remaining alert and responsive
to their requests.
Assist Student Center staff with additional requests as they arise.
Antigua Grammar School, Antigua November 2003 to July 2005
Music and English Teacher
Competition Futuristic Harmony Focus Learner
Prepare weekly scheme of work and lesson plans in accordance with school
curriculum
Plan, prepare and deliver instructional activities that facilitate active learning
experiences
Maintain discipline in accordance with the rules and disciplinary systems of
the school
Observe and evaluate student's performance and development
Communicate necessary information regularly to students, colleagues and
parents regarding student progress and student needs
Competition Futuristic Harmony Focus Learner
J AN E L LE AL E XAN D E R
PAGE 2
HONORS AND AWARDS
Outstanding Economics Student – Caribbean Students Organization Spring 2008
President’s Honor Roll – Midwestern State University Spring 2006
Provost Honor Roll – Midwestern State University Fall 2005, 2007
Dean’s Honor Roll – Midwestern State University Fall 2006, Spring 2007
Alpha Lambda Delta National Honor Society, Midwestern State University
Phi Eta Sigma National Honor Society, Midwestern State University
Delta Mu Delta International Honor Society in Business
Mortar Board National College Senior Honor Society – Vice President (2007)
Alpha Chi Honor Society
ACTIVITES AND VOLUNTEER ORGANIZATIONS
Cricket Courts – Volunteer tutor: Economics, Math, English and Time management
59th Annual Pancake Festival Volunteer
Texas Tech University Back to School Fiesta Volunteer
Visions of Light Gospel Choir Texas Tech University
St. John Neumann Venturing Crew Volunteer
Students for Global Connections
MSU University Programming Board – Committee Chairperson 2006 - 2007
Student Government Association – Sophomore Senator 2006 - 2007
MSU Catholic Campus Center – Vice President
Midwestern State University Student Ambassador
Optimist Club of St. John’s – 2004/2005 Director and Co-Chair Community
Services Committee
Optimist Club of St. John’s – 2003/2004 Chairperson of Youth Clubs Committee
CARICOM Youth Ambassador – Antigua & Barbuda 2004 – 2005
Competition Futuristic Harmony Focus Learner
Janelle Alexander
210 North Winston Ave Apt 526 Lubbock, Texas 79416
940-***-**** abhjpv@r.postjobfree.com
REFERENCES
Leslie Medina
Senior Director of Education Services
Health.edu/ IT Solution Center
www.ttuhsc.edu/health.edu
Stacie Morris
Unit Manager
Health.edu/IT Solution Center
3601 4th Street
Lubbock, Texas 79430
Competition Futuristic Harmony Focus Learner
Contact this candidate