Customer Service Assistant

Amanda Leigh Redano PA * * * * *

T E L : ( * * * ) 3 8 7 - 2 1 8 9 • A R 3 6 3 3 @ S H I P. E D U

* * * * * L I N T O N AV E N U E • C H A M B E R S B U R G,

OBJECTIVE

To obtain a job that allows me to enrich the lives of others through various channels of communication, and to work

with co-workers in a proactive way for the betterment of the company.

E D U C AT I O N

Bachelor of Arts and Sciences in Human Communication Studies May 2011, Shippensburg

University

Concentration: Interpersonal Communication & Organizational Communication

Honors: Deans List Fall 2007, Spring 2009, Fall 2009, & Fall 2010

Lambda Pi Eta communication studies honor society of the National Communication Association

(NCA)

GPA: 3.30

Master of Arts in Health Care Ethics Beginning August 2011, Duquesne University

PROFESSIONAL INTERNSHIP

Shippensburg University Learning Center - Public speaking tutor January 2011- May 2011

• Teacher assistant for intro to human communication classes

• Created Shippensburg University’s first speech lab

• Tutored students in public speaking

EXPERIENCE

Greenvillage Drive-In, Server Chambersburg, PA August 2007 – September 2010

• Demonstrated professional gestures, polite behavior, efficient customer service, and multi-tasking

abilities

• Utilized leadership skills by training new employees and maintaining an environment of teamwork

• Handled the register and cash and credit transactions

Route 5 Gift Store, Sales staff Chambersburg, PA September 2010- Present

• Assist customers with their shopping needs, demonstrate efficient customer service, and multitasking

abilities

• Work with co-workers to better the store and customer and satisfaction

• Handle register and cash and credit transactions

LEADERSHIP

Alpha Omicron Pi Fraternity, Keeper of the Ritual, Assistant new member educator 2008-2010

• Lead 40+ women in ritual and kept the Alpha Omicron Pi ritual sacred and secret

• Taught 8 women about the ideals of Alpha Omicron Fraternity and used team building activities to unite

new members with active members

• Participated in community service projects such as; Juvenile Arthritis Walk, Adopt a Highway,

Children’s Fair, and Relay for Life

Amanda Leigh Redano PA 1 7 2 0 1

T E L : ( 7 1 7 ) 3 8 7 - 2 1 8 9 • A R 3 6 3 3 @ S H I P. E D U

2 0 4 1 C L I N T O N AV E N U E • C H A M B E R S B U R G,

Lambda Pi Eta Communication Studies Honor Society, President 2010- Present

• Started the communication departments first oratory contest

• Inducted new members into Lambda Pi Eta

• Organized various fundraisers and communication events for the Human Communication Studies

department at Shippensburg University

Human Communication Studies Grade Appeal Committee 2009-2011

• Worked with 3 faculty members and 2 other selected peers to resolve grade appeals within the

department of communication

SKILLS

• Relevant Coursework: Human Communication Theory, Interpersonal Communication, Intergroup/

Intercultural Communication, Public Speaking, Theories of Organizational Communication, Professional

Communication, Resolving Conflict Through Communication, Ageing Communication, Computer Mediated

Communication, Political Rhetoric, Small Group Communication, Rhetorical Criticism, Research Methods in

Communication, Ethics, Critical Thinking & Principles of Biology

• Skilled in communicating with others through various channels, using computers, Microsoft Office

Word, Power Point presentations, using research websites, analyzing research and rhetoric, planning community

service projects, and executing research projects

REFERENCES

Available upon request

Contact this candidate