Administrative Assistant Customer Service

KAREN A. CHILLON

*** ***** **** *****, ****, NC *7513

Email: abhjnf@r.postjobfree.com

Phone: 919-***-**** (cell)

PROFILE

I am a professional administrative assistant with experience in small and

corporate structures. My strengths include being a flexible team player

with an excellent work ethic. I am a proven leader, organizer and trainer

with the ability to learn computer software and office processes quickly.

ABILITIES/ACHIEVEMENTS

I am an expert in Windows XP Professional operating environment along with

MS Word, e-mail/phone etiquette, travel arrangements, staff training and

project management. My typing and data entry skills are exceptional as

well as my Quick Books expertise.

EXPERIENCE

5/07 - 5/08

Administrative Assistant for Advantage Human Resourcing, Cary, NC

Primary job: Database search engine

Contract employee working for a major corporation in Cary which included

two assignments:

5/07 - 7/07 -Post Conversion Cleanup for a proprietary database involving

quality control. Heavy knowledge of IT procedures, processes and database

management required.

7/07 - 5/08 - Search Engine Marketing department requiring customer service

utilizing voicemail, e-mail and phone contact when necessary. Database

management of customers' profiles including keying of content for

storefront internet pages. Used as benchmark for daily goals and workload

distribution. Maintained 50% of total workload.

Successes: Learned a lot of internet terms involving marketing and search

engines. Also acquired knowledge from post conversion cleanup project

regarding IT procedures.

3/06 - 11/06

Administrative Assistant for KB Home, Raleigh, NC

Primary job: Permit assistant working with town planning departments

I was responsible for assisting closing coordinators with setting up new

contract files for buyers. Also responsible for all correspondence, filing

and weekly deposits of homebuyers checks. In addition, relief switchboard

operator, assisted escrow department with permits in Wake County.

Successes: E-mail delivery of contracts that resulted in cost reduction to

department as well as division.

8/02 - 3/06

Administrative Assistant for Post Closing Department Wachovia Mortgage,

Raleigh, NC

Primary job: Data entry for generating customer mortgage loans

Database entry for customers in a new loan setup/post closing department.

This position required detailed knowledge of proprietary software with the

ability to switch between programs constantly. This was a highly intricate

process which involved excellent data entry skills, imaging responsibility,

and prioritizing on a daily basis. Worked closely with supervisors devising

reports for daily use by various departments. Used as benchmark for daily

goals and workload distribution.

Successes: "Top Producer" award for bringing in special projects under

deadline. Maintained 99.3% to 99.8% quality based on a perfect score set

by Wachovia Mortgage of 99.5%. "Shared Success" award for being a team

player by assisting colleagues during peak times.

8/01 - 11/01

Office Manager/Bookkeeper for Wilkins Norwood Appraisals, Greenville, SC

Primary job: Office manager, A/P, A/R, Invoicing, Payroll,

monthly/quarterly reports

Supported owner with property management, deposits for appraisal company

and property management rentals, heavy bookkeeping duties including payroll

and reports using Quick Books, petty cash management, heavy typing.

Successes: Learned tax reports, payroll reports for IRS/W2 information.

12/99 - 7/01

Administrative Assistant for Hayssen Manufacturing, Duncan, SC

Primary job: Purchasing, data entry for purchase orders, A/P invoice

submittals

Supported buyers, Purchasing Manager and V.P. of Purchasing/Manufacturing

placing orders, screening calls, entering purchase orders and filing. I

also submitted invoices from purchase order to A/P that required knowledge

of coding procedures for payment.

Successes: Organizing the filing system for the department.

2/98 - 4/99

Administrative Assistant for Amrep, Inc., Marietta, GA

Primary job: Typing, graphic presentations, spreadsheet

Supported five upper management teams in an industrial chemical

manufacturing plant and was the key to organizing the administrative

position. Heavy typing, statistical work and detail graphic presentations

along with overall knowledge of a sales, marketing, public relations and

safety department required.

Successes: Organized database program for the OSHA manager. I had to learn

new proprietary software which involved on-site as well as at-home

learning.

10/96 - 2/98

Administrative Assistant for 3M, Atlanta, GA

Primary Job: Sales proposals, spreadsheets, presentations

Supported three managers and up to thirty off-site sales reps for the

Traffic Control/Safety and Automotive divisions. Involved on a daily basis

verifying and submitting sales reps expense reports. Daily, monthly and

quarterly reports utilizing intranet and internet for consolidation of

report information. Strict attention to detail, flexibility, team player

and strict adherence to deadlines were essential.

Successes: Learned complex Excel spreadsheets skills for corporate reports.

ADDITIONAL EDUCATION

Utilized on-site training while employed by Wachovia Mortgage and KB Home.

Some on-line courses included: team player skills, customer service,

computer software, marketing, training employees.

Attended Bethany Bible College, Dothan AL (off-site) working on counseling

degree. Completed 2 years of 4 year program.

REFERENCES AVAILABLE UPON REQUEST

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