Customer Service Engineer

Angela L. Braziel

**** ****** ****** **.

Elk Grove, CA 95758

Mobile: 916-***-****

*************@*****.***

CAREER OBJECTIVE

To obtain a position where I can prove my hardworking

abilities and contribute to the growth of the company

SKILLS & ABILITIES

Word 2003/2007 Data Entry

Scanning Customer Service

Excel 2003/2007 Record Keeping

Bookkeeping Ten Key, Touch

Quick Books 2005 PowerPoint 2003/2007

Filing, Alpha/Numeric

EXPERIENCE

10/18/10 - 4/14/2011

Data Entry- Adecco Staffing, APS Healthcare, Sacramento, CA

Opened Medi-Cal Care Coordination Program envelopes of client's signed

documents; retrieved client's birthdays, medical record and medi-cal

numbers from the APS Healthcare C3 program and wrote them on their Release

of Health Information forms. Scanned Consent to Release forms and Medi-Cal

Care Coordination documents to Outlook. Took clients forms from Outlook and

saved them into a file on the computer. I took the saved documents from the

hard drive and attached them to the clients file in the APS Healthcare C3

database; I entered client's information, medical numbers, birthdays, and

date entered into APS Healthcare database in the Excel spreadsheet to be

sent to State Department. I scanned clients Consent to Release information

and Member Questionnaire forms, attached them to client's files in the APS

Healthcare C3 database. I returned duplicate copies of Consent to Release

and Medi-Cal Coordination forms back to the client by mail. I retrieved

client's information on how many times they've been to the E.R. and

hospitalized and input it into a spreadsheet. Alphabetized doctors and

clinics and created binders by the counties they are in.

1/25/10 - 5/21/10

Office Assistant- Adecco Staffing, Stryker Orthopaedics, Sacramento, CA

Received and made copies of invoices placed copies into representative's

mail boxes; matched invoices with purchase orders. Entered data of implant

procedures into Excel program to be emailed for making cards, filed

documents entered return orders by reference numbers into Oracle program

for review. Scanned invoices and purchase orders and attached them to

Oracle. Prepared bills for billing procedures (stamped and photocopied).

Answered telephones and directed call to the appropriate person.

7/24/07 - 10/19/07

Office Assistant II - Corestaff Services, Sacramento County DHA,

Sacramento, CA

File Maintenance of personnel folders, medical documents and timesheets,

created termination folders and filed them, answered telephones and

directed calls to appropriate personnel; scheduled fingerprinting

appointments, distributed mail.

9/27/06 - 2/23/07

Engineer Research - ADS Talent, AAR - ATICS, McClellan, CA;

Entered ordered supplies into Excel, filed, photocopied, faxed, and scanned

documents, opened and delivered mail. Answered telephone, took messages,

and directed calls to appropriate personnel when receptionist was out for

the day. Retrieved information from the internet; created spreadsheets and

calculated supply totals; created business folders for future

reviews/audits, sales information, quotes, invoices, and contracts. Made

spiral note books, collected prices for products, and tools for the

Engineering Dept. from the internet (nuts, bolts, screws, etc.) Edited

prices in Excel for ordered parts.

EDUCATION

11/19/07 - 7/25/08

Business Occupations Program/Accounting Technology Certificate

Charles A. Jones Skills and Business Education Center, Sacramento, CA

Contact this candidate