Customer Service Sales

NORMA TORRES

**** ********** *****

Suwanee, GA *0024

Phone: 678-***-****

Email: ***********@*****.***

OBJECTIVE:

My objective is to seek a long-term career that will allow me to gain a

valuable professional experience and at the same time contribute my quality

assets I have learned throughout my professional career.

QUALIFICATIONS:

I'm experience and flexible with strong interpersonal and organizational

skills. I am capable with dealing with diverse populations in a

professional manner. I demonstrate persistence and follow through, focusing

on detail.

EDUCATION:

Georgia Perimeter College

1 yr. from attaining my associates in Spanish

EMPLOYMENT:

* 06/06-03/2010 Sales & Service Specialist, Bank of America

Manage customer service issues regarding individual retirement accounts,

personal checking and savings accounts, and the maintenance of certificate

of deposits.

Maintain customer relationships with clients on a daily basis.

In charge of operational measures in accordance with bank policy and

procedures.

Mortgage lender and small business specialist

Create new business relationships with the surrounding businesses in the

area

Participate in launches all over metro Atlanta

* 12/03-05/06 Associate Agent/Office Coordinator, Nationwide Insurance

Mark Gilliam Agency

Sale (quote/bind) new business, renewals, and cross-sell in personal lines

division.

Quote and endorse policies.

Responsible for all remittances and deposits made at the Gwinnett office.

Manage large Hispanic group of customers in personal lines division in

sales.

Manage all brokerage files at the Gwinnett office.

Manage record of cancellations and reinstated policies.

Customer Service, answer phones, greet clients, handle billing accounts and

payments, and resolve customer issues.

In charge of reporting and ordering office supplies.

Handle technicale and management problems that arise in the Gwinnett

office.

Agency was #2 Nationwide Agency in the state of Georgia.

Worked closely with 15+ associates.

* 06/03-11/03 Sub-Agent/CSR, First National Insurance

Quote/bind new business and renewals in personal lines division

Maintain record of cancellations and reinstate policies.

Customer service, answer phones, handle billing accounts and payments,

quote and endorse policies, and resolve account issues.

SKILLS:

Company Software/Websites, Microsoft Word, Outlook, Lotus Notes, Excel,

Power Point, Applied Systems

Detail oriented, Administrative Skills

Fluently bilingual in Spanish

10+ years quality customer service experience

Contact this candidate