Quality Assurance Manager

KRISTINA MIDEL C.S. WAGGONER

San Diego, CA ****1 ? 858-***-**** ? abhjjd@r.postjobfree.com

Goal-oriented, team player, fast learner and hard working individual with

diverse experience in several fields. Studied CPA equivalent in London and

aiming to enhance accounting experience.

EDUCATION

Association of Chartered Certified Accountants (ACCA)

Aug 2006 - June 2009

CPA equivalent in United Kingdom and Commonwealth countries

Kaplan Financial, 179-191 Borough High Street, London SE1 1HR

Bachelor of Science in Hotel & Restaurant Administration

June 1996 - Oct 2001

University of the Philippines

Diliman, Quezon City, Philippines

WORK EXPERIENCE

Accountant Jan 2010 - July 2010

Pilipinas Shell Foundation Inc.

Shell House, 156 Valero Street, Makati City, Philippines

. Handled processing of advances to staff and other third parties.

. Handled processing of reimbursements of staff

. Confirmed that expenditures are in accordance with the Finance Rules

and Regulations of the company and are within the budget.

. Was responsible for completeness of all approved documents

. Monitored all cash advances of staff

. Handled group hospitalization of the whole project including

processing of claims

. Handled procurement of insurance for vehicles and other assets

. Other tasks as assigned by the Finance Manager

Accounts Assistant July 2008 - Aug

2009

NH Harrington Hall Hotel

5-25 Harrington Gardens, London SW7 4JB, United Kingdom

. General Ledger, Accounts Payable and Receivable using Oracle

Financials

. Commission Claims

. Adhoc projects reporting directly to the Financial Controller such as

budgeting, variance analysis, performance management for Receivables

staff, and others

Sales Coordinator Aug

2006 - June 2008

DMCI Homes UK Ltd.

Harben House, Harben Parade, Finchley Road

. Established clear and constant communication between clients and

property agents

. Maintained proper statutory and internal records, including

bookkeeping and banking for London office

. Responsible for communication between London office, its sub-offices

and the main office in the Philippines

. Expanded sales network to France by recruiting and training new sales

agents in Paris and the south of France

Senior Quality Assurance Analyst for Dell Financial Services Feb

2004 - Aug 2005

Ambergris Solutions Inc.

Ortigas, Pasig City, Philippines

. Call centre-based monitoring of calls received by DFS

. Responsible for maintaining standards of U.S. office by strictly

implementing adherence to customer service guidelines and call scripts

. Initiated campaigns to motivate agents in achieving quality assurance

metrics

. Reported to the QA supervisor and to the Operations Manager

Assistant Supervisor for Food & Beverage Department

Sept 2002 - Oct 2003

Dos Palmas Arreceffi Island Resort

Puerto Princesa City, Palawan, Philippines

. Managed the whole of F&B department (15 staff) - Kitchen, Dining and

Bar

. In charge of cost control, staff scheduling, training & recruitment,

and inter-departmental relations

. Oversees purchasing, menu planning, and day-to-day operations of F&B

. Spearheaded the summer internship program of elite senior students

from the University of the Philippines

. Reported directly to the resort's Operations Manager

Food & Beverage Department Supervisor Mar 2002 - Aug

2002

Pink Patio Resort, Boracay Island, Philippines

. Supervised day-to-day activities of 9 staff under the F&B department

. Worked closely with Department Heads in organizing events such as the

Boracay Annual Wall Climbing Competition, corporate functions and

group bookings

. Reported directly to the Operations Manager

SKILLS

Proficient in MS Office particularly in Word, Excel and PowerPoint

Good command of spoken and written English and Tagalog

Knowledgeable with Oracle Financials

REFERENCES

Available upon request

Contact this candidate