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Human Resources Customer Service

Location:
Coal Valley, IL, 61240
Posted:
May 10, 2011

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Resume:

S U S A N J . R E I L LY, P H R ; M B A

*** *. *** **,. **** Valley, I L 61240

Cell: 815-***-**** • E -mail: abhjgc@r.postjobfree.com

Profile

A responsible, results-oriented professional with more than 10 years progressive experience in fiscal

management, organizational development and leadership development. Demonstrated skills in human resources,

fiscal and project management, leadership development and systems thinking. Notable strengths in oral and

written communication, organization and problem solving, program planning and delivery. A dependable, hard-

working individual who communicates effectively with all levels of personnel and works well independently, as

well as a proven team player.

Human Resource Highlights

• Conducts interviews, new orientation, recruiting, staff development and training .

• Complies with affirmative action and human resource practices; member of SHRM.

• Utilizes solid communication and conflict resolution strategies resulting in better office communication.

• Evaluates job descriptions and refine as necessary.

• Supervises staff and multiple volunteers.

• Trains staff in: Word, Publisher, Access, Excel, PowerPoint, and Outlook.

• Development of benefit package and employee handbook.

• Adheres to federal and state compliance policies.

Financial Highlights

• Applies strong fiscal management practices, resulting in increased savings and revenue generation.

• Exceeded revenue generation goals by encouraging income generation and cost reduction philosophies.

• Administers financial accounting, including purchases and grant reporting.

• Oversees budget and grant allocations; compiles financial statements and reports for stakeholders.

• Handles purchase orders, cutting checks, credit card purchases, invoices, etc.

• Processes accounts receivables, including creating invoices, and collection of payments.

• Reconciles accounts, including grant allocations.

• Analyzes reports and prepares basic statistical analysis.

Interpersonal Effectiveness Highlights

• Creates an environment of participatory involvement on multi-disciplinary teams.

• Committed to organizational goals and open-minded to change.

• Implements positive solutions to office situations.

• Energetic performer who takes initiative and is consistently cited for unbridled passion for work, sunny

disposition, and upbeat, positive attitude.

• Resourceful team player who excels at building trusting relationships with customers and colleagues.

Organizational Leadership Highlights

• Manages office facility; negotiates with vendors and businesses for increased savings.

• Adheres to human resource and fiscal policies across broad areas of business management.

• Results-driven achiever with exemplary planning and organizational skills, combined with a high degree

of detail orientation, resulting in a high level of program development and staff training.

• Self-Motivated - Highly motivated self-starter who takes initiative with minimal supervision;

enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilates new concepts.

• Positive attitude and team leadership has resulted in developing a more cohesive work environment.

EDUCATION/TRAINING/CERTIFICATIONS

Western Illinois University (2010) Masters of Business Administration

Columbia College (2007) Bachelor of Science Business Administration

& Human Resources

Highland Community College (2005) Associates of Arts

Society of Human Resource Professionals (2009) Professional Human Resources Certification

Highland Community College (1980) Supervision Certificate

PROFESSIONAL EXPERIENCE

Human Resources & Finance Director • November, 2010

Casa Guanajuato, Quad Cities, Moline, IL

• Provide financial and human resources advice and guidance.

• Prepare detailed reports on financial, human resources and administrative matters.

• Establish and maintain cash controls.

• Manage the payroll system.

• Establish and maintain internal controls to ensure compliance with financial and human resource

legislation, policies and procedures.

• Manage grant funds and adhere to grant reporting specifications.

• Resolve disciplinary issues.

• Developed employee handbook and fiscal policy manual.

• Created employee performance appraisal matrix and conducted employee appraisals.

Fiscal Secretary • February, 2007 - November, 2010

University of Illinois Extension, Rock Island County, Milan, IL

• Supervised Civil Service staff, and regularly works with volunteers.

• Conducted recruiting, interviewing, orienting, staff development, and training.

• Assisted County Director with office and financial activities.

• Managed budget, and financial accounts, including grant accounts.

• Completed financial reports, including vouchers, invoices, credit transactions, and reconciliations.

• Officiated staff meetings in absence of County Director.

• Filed and maintained Affirmative Action requirements and reports.

• Managed volunteer screening program, including background and reference checks for all volunteers.

Secretary • September, 2000 - February, 2007

University of Illinois Extension, Stephenson County, Freeport, IL

• Directed office activity and supervised work flow for secretaries, summer assistants, and volunteers.

• Compiled financial statements for program area.

• Provided program support for 4-H Youth Development staff.

• Managed the 4-H database and Volunteer Screening program, including background checks.

• Conducted new hire interviews and orientation.

• Assisted with staff and volunteer development and training.

• Served as local contact for HR policies including benefits.

Bookkeeper • June, 1999 - present

Mielke Farm, Pecatonica, IL

• Manages farm financial books

• Prepares federal and state tax records

• Administers rental contracts.

Secretary • April, 1991 - September, 2000

Bible Community Church & Christian Academy, Freeport, IL

• Managed office activity; financial accounting for school; scored student tests.

• Supervised group of student leaders for classroom and computer room assistance.

• Implemented and managed school database and use of computers for students.

• Processed financial activity and reports for fund accounting on a volunteer basis.

Home Typist • May, 1983 - January, 1990

Black Dot Graphics, Freeport, IL

• Type-set novels, nonfiction, catalogs for a publishing company.

Human Resources Clerk • September, 1980 - May, 1983

Thermos Company, Freeport, IL

• Scheduled interviews and conducted new hire orientation for plant employees.

• Filed worker's compensation claims; verified unemployment claims.

• Processed union and management grievance paperwork.

Teller • May, 1978 - September, 1980

Midwest Bank, Freeport, IL

• Performed customer service and teller duties.

• Substituted as head teller when required.

PROFESSIONAL MEMBERSHIPS

Society of Human Relations Managers (SHRM)

Great River Human Resources Association (GRHRA)

JOURNAL SUBMISSIONS

Reilly, S., Stevens, N.; Dorman, M.; Stewart, S. (2010) Effectively Recruiting, Motivating, and Retaining

Members of the Millennial Generation International Journal of Arts and Science 3(19): 203-213; CD-

ROM. ISSN: 1944-6934; © InternationalJournal.org

Reilly, S., Disch, N.; Stewart, S. (2008) HR Responses to Generational Issues in the 21st Century Workplace,

Journal of Business & Leadership

STAFF TRAININGS

Reilly, S. (2009) (2010) Microsoft Office, 2007; Rock Island County Extension Staff

Reilly, S. (2009) Microsoft Outlook 2007; Rock Island County Extension Staff

Reilly, S. (2010) Microsoft Access, 2007; Rock Island County Extension Staff

Reilly, S. (2010) Microsoft Word 2007; Rock Island County Extension Staff

Woods, M; Reilly S. (2010) Office Etiquette; Rock Island County Extension Staff

PROFESSIONAL REFERENCES

Ms. Kimberly Christman (Professional Colleague) 815-***-****

4-H Youth Development Educator, University of Illinois Extension abhjgc@r.postjobfree.com

2998 W. Pearl City Rd., Building R., Freeport, IL 61032

Mr. Eric Hanson (Former Supervisor) 309-***-****

City Administrator, Monmouth, IL 309-***-****

City Hall, 100 E. Broadway, Monmouth, IL 61462 abhjgc@r.postjobfree.com

Mr. Richard Kolcharno (Former Colleague) 814-***-****

Administrator, Warren County Christian Academy abhjgc@r.postjobfree.com

1301 Madison Avenue, Warren, PA 16365

Dr. Susan Stewart (Former Professor) 309-***-****; ext 258

Western Illinois University Associate Professor of Management abhjgc@r.postjobfree.com

3561 60th Street, Office 257B, Moline, IL 61265

Dr. Michael Woods (Supervisor) 309-***-****

Executive Director, Casa Guanajuato abhjgc@r.postjobfree.com

525 16th St, Moline, IL 61265



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