Training Manager
Resume:
Mark A. Johnston
Strengths A professional who sees the big picture while isolating
specific issues to obtain bottom line results. Unique
leadership qualities that inspire teamwork and professional
growth to meet and exceed company goals.
Business
Accomplishments . Designed the training approach and managed the
development and implementation of ERP/SAP training for
2000 employees. Hired and managed a team of 15
Instructional Designers to develop over 55 customized
training courses for 30+ target audiences within a one
year time frame.
. Facilitated Assessment Center activities; assessed
developmental needs of potential General Manager
candidates; wrote Developmental Plans for each
candidate; provided training, coaching, and follow-up.
Achieved an 80% rate of promotion, which in turn reduced
outsourcing and recruiting costs.
. Designed and trained Leadership Development Program
that became the professional growth model in 90
Districts for over 800 salaried managers. Researched
and developed Career Advancement Program and curriculum
for field management team.
. Forecasted, created, and managed training schedules
for 42 new store openings during an 8-month time frame.
Coordinated hiring timeline for company conversion.
Wrote hiring training module and trained 54 participants
for massive recruiting campaign.
Tactical Training
Solutions Training Consultant 2001-
Present
. Research, design, and develop leadership development,
orientation
and technical training programs for corporate, regional,
district, and
frontline management; to include needs assessment,
instructional design, development, and evaluation of
training materials and programs.
. Facilitated large and small group training on
Strategic Planning, Succession Planning, Performance
Management, Interviewing and Hiring, Leadership
Development, etc.
. Send materials, monitor training schedules, document
progress, and
provide feedback on programs.
HomeBase, Inc./
House2Home Training Manager/Management Trainer 1997-
2001
. Provided leadership and managed the activities of 8
District Trainers, 4 Instructional Designers, 1 Training
Clerk, and 3 to 5 General Managers in Training.
. Researched, designed, and developed technical and
leadership skills programs for corporate and field
management, to include needs assessment, development,
evaluation of training materials, and effectiveness of
training programs.
. Coordinated and outsourced Product Knowledge training
classes.
. Researched and designed mid and upper level
management curriculum.
Instructional Design Specialist
. Researched, developed, and wrote training materials,
and technical manuals including leader's guides,
participant's workbooks, and user manuals.
. Conducted training needs assessments, performed job,
task and content analysis. Worked with subject matter
experts at all levels to sequence and develop training
materials.
. Facilitated District and In-Store Trainer
Certification.
District Training Manager
. Facilitated, implemented and monitored store training
for management and hourly staff on new and existing
company programs.
. Facilitated soft-skill and technical training.
. Conducted needs assessments and provided feedback on
compliance and effectiveness of company training
programs.
. Provided positive reinforcement and motivational
incentives. Supported all levels of management to
achieve company, district, and store goals.
American
Fabricated Glass Director of Operations
1995-1997
. Managed, through 8 subordinate managers, all aspects
of company operations to include sales, accounting,
purchasing, manufacturing, and shipping departments.
. Assisted in writing, implementing, and monitoring
standard operating procedures. Ensured customers
received the proper service according to company
standards.
Northern
Automotive Store Manager/District Training Manager
1991-1995
. Controlled sales and profitability of an assigned
store and protected the assets therein.
. Responsibilities included proper handling of goods,
hiring, training and development of personnel within
assigned store and the district, maintaining gross
margin, controlling expenses and providing a positive
energetic work environment.
. Supervised human resources, customer service, goal
setting, follow-up, and motivation.
U.S. Marine Corps Maintenance Management Chief
1989-1991
. Administrative procedures, operations management,
supply economy, budget analysis, time management of
repairs, training and operations management of over 150
Marines, and control of a multimillion dollar account.
Combat Operations Center Radio Supervisor
1986-1989
. Operated 10 tactical radio nets in the combat
operations center.
. Managed time, training, and operations management of
20 Marines.
. Responsible for communications and physical
securities. Possessed a Secret Clearance.
Personal
Information Education
. Herbert Henry Dow High School
Training and Seminars
. ASTD Total Trainer Certification
. Day Runner Time Management Seminar
. Richard Pryor - Business Writing Seminar
. Seminar conducted by Dr. Steven Covey - 7 Habits of
Highly Effective People
. Padgett-Thompson - Powerful Communication Skills for
the Workplace
. Achieve Global Leadership Development Course
. Zenger - Miller
Military Achievements United States Marine Corps
. Good Conduct Medal - 2 stars
. Sea Service Deployment Medal - 2 stars
. Combat Action Ribbon
. Operation Desert Shield and Desert Storm
Extra Curricular Activities
. Little League Baseball Coach / Booster Club
. Eagle Scout - Boy Scouts of America
17655 Swan Creek Rd.
Hemlock, MI 48626
*********@************************.***
Santa Ana, CA 92704
Home Phone 989-835-
5796
***************@***.***
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