Mark A. Johnston

Strengths A professional who sees the big picture while isolating

specific issues to obtain bottom line results. Unique

leadership qualities that inspire teamwork and professional

growth to meet and exceed company goals.

Business

Accomplishments . Designed the training approach and managed the

development and implementation of ERP/SAP training for

2000 employees. Hired and managed a team of 15

Instructional Designers to develop over 55 customized

training courses for 30+ target audiences within a one

year time frame.

. Facilitated Assessment Center activities; assessed

developmental needs of potential General Manager

candidates; wrote Developmental Plans for each

candidate; provided training, coaching, and follow-up.

Achieved an 80% rate of promotion, which in turn reduced

outsourcing and recruiting costs.

. Designed and trained Leadership Development Program

that became the professional growth model in 90

Districts for over 800 salaried managers. Researched

and developed Career Advancement Program and curriculum

for field management team.

. Forecasted, created, and managed training schedules

for 42 new store openings during an 8-month time frame.

Coordinated hiring timeline for company conversion.

Wrote hiring training module and trained 54 participants

for massive recruiting campaign.

Tactical Training

Solutions Training Consultant 2001-

Present

. Research, design, and develop leadership development,

orientation

and technical training programs for corporate, regional,

district, and

frontline management; to include needs assessment,

instructional design, development, and evaluation of

training materials and programs.

. Facilitated large and small group training on

Strategic Planning, Succession Planning, Performance

Management, Interviewing and Hiring, Leadership

Development, etc.

. Send materials, monitor training schedules, document

progress, and

provide feedback on programs.

HomeBase, Inc./

House2Home Training Manager/Management Trainer 1997-

2001

. Provided leadership and managed the activities of 8

District Trainers, 4 Instructional Designers, 1 Training

Clerk, and 3 to 5 General Managers in Training.

. Researched, designed, and developed technical and

leadership skills programs for corporate and field

management, to include needs assessment, development,

evaluation of training materials, and effectiveness of

training programs.

. Coordinated and outsourced Product Knowledge training

classes.

. Researched and designed mid and upper level

management curriculum.

Instructional Design Specialist

. Researched, developed, and wrote training materials,

and technical manuals including leader's guides,

participant's workbooks, and user manuals.

. Conducted training needs assessments, performed job,

task and content analysis. Worked with subject matter

experts at all levels to sequence and develop training

materials.

. Facilitated District and In-Store Trainer

Certification.

District Training Manager

. Facilitated, implemented and monitored store training

for management and hourly staff on new and existing

company programs.

. Facilitated soft-skill and technical training.

. Conducted needs assessments and provided feedback on

compliance and effectiveness of company training

programs.

. Provided positive reinforcement and motivational

incentives. Supported all levels of management to

achieve company, district, and store goals.

American

Fabricated Glass Director of Operations

1995-1997

. Managed, through 8 subordinate managers, all aspects

of company operations to include sales, accounting,

purchasing, manufacturing, and shipping departments.

. Assisted in writing, implementing, and monitoring

standard operating procedures. Ensured customers

received the proper service according to company

standards.

Northern

Automotive Store Manager/District Training Manager

1991-1995

. Controlled sales and profitability of an assigned

store and protected the assets therein.

. Responsibilities included proper handling of goods,

hiring, training and development of personnel within

assigned store and the district, maintaining gross

margin, controlling expenses and providing a positive

energetic work environment.

. Supervised human resources, customer service, goal

setting, follow-up, and motivation.

U.S. Marine Corps Maintenance Management Chief

1989-1991

. Administrative procedures, operations management,

supply economy, budget analysis, time management of

repairs, training and operations management of over 150

Marines, and control of a multimillion dollar account.

Combat Operations Center Radio Supervisor

1986-1989

. Operated 10 tactical radio nets in the combat

operations center.

. Managed time, training, and operations management of

20 Marines.

. Responsible for communications and physical

securities. Possessed a Secret Clearance.

Personal

Information Education

. Herbert Henry Dow High School

Training and Seminars

. ASTD Total Trainer Certification

. Day Runner Time Management Seminar

. Richard Pryor - Business Writing Seminar

. Seminar conducted by Dr. Steven Covey - 7 Habits of

Highly Effective People

. Padgett-Thompson - Powerful Communication Skills for

the Workplace

. Achieve Global Leadership Development Course

. Zenger - Miller

Military Achievements United States Marine Corps

. Good Conduct Medal - 2 stars

. Sea Service Deployment Medal - 2 stars

. Combat Action Ribbon

. Operation Desert Shield and Desert Storm

Extra Curricular Activities

. Little League Baseball Coach / Booster Club

. Eagle Scout - Boy Scouts of America

17655 Swan Creek Rd.

Hemlock, MI 48626

949-***-****

abhjfg@r.postjobfree.com

Santa Ana, CA 92704

Home Phone 989-835-

5796

abhjfg@r.postjobfree.com

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