Customer Sales

Ashley DiBenedetto ? **** Stadium Ave Bronx NY ***65 ? 845-***-**** ?

abhjee@r.postjobfree.com

Objective:

Mature professional carrying a broad skill set in office administration and

customer support services along with E-Commerce

experience; A highly motivated individual in search of a challenging

position allowing me to take part in achieving company

goals.

Education:

Berkeley College > Fashion Marketing and Management, A.A.S. White Plains

NY (May '06)

Work Experience:

User Support Specialist > The Blue Book (Building & Construction)

Yorktown, NY (Apr '08 - Present)

? Provide technical support & functionality to all website users while

assisting in projects to promote advertising program

- initiate & follow up on customer issues and/or requests via telephone

and email

- provide complete in-depth tutorials and demonstrations to website

users

- handle QA testing for website updates, online resources and site

functionality

- provide weekly feedback regarding improvements based on end user

suggestions

- attend local & nationally held trade shows to increase footprint and

gain customer leads

- call & follow up on potential leads while offering additional

information pertaining to company services

E-Commerce Planner > Carolee.com Stamford, CT (Sept '07 - Feb '09)

? Performed necessary office tasks on a daily basis in order to maintain &

enhance online resources for all costumers

- reviewed and uploaded new content for website including graphics and

product information

- organized AND ACTIVATED sale items based on customer buying trends &

new market merchandise

- handled requests for all departments pertaining to product

information, availability & future enhancements

- completed spreadsheets, monitored inventory levels, coordinated

shipments, assisted in photographing products

- researched and monitored customer buying trends to predict future

market needs

Sales Associate > Tiffany & Co (Iridesse Pearl) White Plains, NY (Dec '06

- Sept '07)

? Worked with customers providing detailed product knowledge, setup visual

displays & assisted in restocking inventory

- handled Register transactions using POS system

- attended training classes for product specifications

Skills:

? Proficient skills in Windows OS + Microsoft Office products

? In-depth use of Adobe photoshop, functional use of adobe suite's (CS3,

CS4, CS5)

? UNIX, MAS90/MAS200, HTML, Omniture

Interests & Activities:

? NY Easter Seal Society - Volunteered in the New York office providing

services as part of a team to organize events and help raise money to

benefit children living with autism along with many other disabilities

and/or hardships

? Sequins Intl (Internship) - Interned as a Design Assistant (Sept '05 -

Dec '05). Administered the creation of story boards for NYC trade shows

while assisting in the designing & displaying of fabrics

References:

? Brian McElliot 845-***-****) Senior Product Support Specialist The

Blue Book

? Brian Albert 203-***-****) E-Commerce Director Carolee

? Heather Neff 203-***-****) E-Commerce Marketing Mgr Carolee

? Kristin Fazzari 914-***-****) Store Mgr Iridesse

? Roberta Humphrey 914-***-****) Director Dance For Joy

Contact this candidate