Customer Service Data Entry
Resume:
Dessy Aryanni Wibisono
JL. Janur Elok VIII BLOK QG4/12 ? Jakarta 14240, Indonesia ?
***.********@*****.***
Experienced general administration, help desk support, customer
service support, moderate mathematic problem solving, generating data
and simple statistic analyze.
SUMMARY OF QUALIFICATIONS
. 3.5 years experience in commercial bank and more than 1.5 years
experience working with data in market research company.
. Supported the Customer Service to solved customer issues and
maintained the customer satisfaction.
. Managed and worked with tide timeline.
. Managed administrative liaison between departments.
TECHNICAL SKILL
. Software : Microsoft office (MS Word, MS Excel, Power Point)
. Statistic analyse program : Surveycraft, SPSS
PROFESSIONAL EXPERIENCE
DATA PROCESSING
August 2008-Present
SYNOVATE
Jakarta, Indonesia
Synovate is a global market research company that provides research
solutions and services to clients that stand for international, integration
and innovation.
. Created data entry program (specification) based on a project
questionnaires.
. Managed and worked as part of team in data entry process.
. Ensure integrity and accuracy of the data.
. Produced data in table, SPSS format or raw data based on analysis plan
as per internal client request.
. Make sure the produced data delivered in appropriate timeline for
further analysis by researcher.
MOBILE BANKING STAFF
September 2003 - January 2007
UOB BUANA BANK
Jakarta, Indonesia
UOB Buana Bank is a subsidiary of United Overseas Bank Group (UOB) that
committed to provided quality of products and excellent customer service.
. Maintained internal customer database including created new customer
account and make sure all customer information up-to-date.
. Monitored customer transaction to recognized the problem on early stage.
. Provided solutions for any problems that customer experienced in their
transaction.
. Assisted Mobile Banking customer to perform a transaction and make sure
customer satisfaction using the Mobile Banking facilities.
. Generated Mobile Banking PIN, make sure it delivered to each branch for
further process and received by customer in appropriate time.
. Reported Mobile Banking transaction daily and monthly to trace Mobile
Banking facilities activities.
EDUCATION AND TRAINING
MASTER OF MANAGEMENT - MARKETING
2007 - 2009
TARUMANAGARA UNIVERSITY
Jakarta, Indonesia
GPA : 3.82
BACHELOR OF COMPUTER SCIENCE - INFORMATION TECHNOLOGY 1999 - 2003
BINA NUSANTARA UNIVERSITY
Jakarta, Indonesia
GPA : 2.71
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