Customer Service Sales
Resume:
Heather Hanselmann
*** **** ****** ********, ** *3015
*******.**********@*****.***
SUMMARY OF SKILLS
. Filing and maintaining filing system, record retention, organizing,
data entry, mail distribution, booking travel arrangements for Vice
President, scheduling maintenance, coordinating corporate office
meetings, calendar management
. Ability to multi-task and handle multiple assignments at one time
. Possess excellent interpersonal, analytical, and organizational skills
. Self starter and accomplishes tasks with little to no supervision
. Proficient in Microsoft Office applications (Outlook, Excel, Word,
Power Point)
. Comfortable in a Professional Environment
EMPLOYMENT
Every Event Elegant, LLC July 2009- Current
Owner and Wedding/ Event Planner
. Assist clients with a range of needs from full event/ wedding planning
and design to finishing up details and managing the event.
. Proficient in creating and scheduling a detailed time line of the
day's events and act as the main point of contact between hired
professionals, family, and friends to coordinate the day.
. Experience in contacting, interviewing, and hiring professionals for
the event and working with them to coordinate schedules, needs, and
any other duties they may require.
. Experience in creating and managing guests lists, RSVP's, seating
charts, and floor plans.
. Proficient in coordinating travel arrangements, hotel accommodations,
and transportation schedules, as well as greeting and guiding out of
town guests.
. Assist client in menu selections and scheduling tastings.
PNC/ National City Bank July 2007-Current
FT Back up Teller Supervisor
. Consistently meets and/ or exceeds sales goals
. Proficient in ATM, Vault, Cash Management, TCR, and TCD
. Processing and filing of documents and distributing mail (legal,
internal, and customer sensitive).
. Employee training and coaching (sales, audit, customer service,
policies and procedures, products, ect.)
. Proficient in Microsoft Office and Windows applications
. Customer Service/ 5 Star Service
First Community Bank April 2006-May 2007
FT Back up Teller Supervisor, Personal Banker, Auditor Assistant,
Human Resource Event Coordinator
. Consistently met and/ or exceeded sales goals
. Proficient in ATM, Vault, Cash management, and new accounts/ personal
banking, audit
. Processing and filing of documents and distributing mail (legal,
internal, and customer sensitive)
. Employee training and coaching (sales, audit, customer service,
policies and procedures, products, ect.)
. Coordinated company events including customer promotional days and
corporate
gatherings
. Assisted in establishing revised bank audit manual and procedures
. Assistant to company Vice President (daily scheduling, booking travel
arrangements, ordering supplies, lunches, filing, general office
duties, assisted
loan originators, etc.).
. Assistant to HR staff in new hires and general office duties.
Sky Bank Corporate Office February 2005- March 2006
FT Back up Teller Supervisor
. Consistently met and/ or exceeded sales goals
. Proficient in ATM, Vault, Cash management, and new accounts/ personal
banking, audit
. Processing and filing of documents and distributing mail (legal,
internal, and customer sensitive)
. Employee training and coaching (sales, audit, customer service,
policies and procedures, products, ect.). Trainer in the new employee
training program.
. Customer Service
. Interaction with Corporate Executives on daily basis
EDUCATION
99'-03' Reynoldsburg High School Diploma
Reynoldsburg, OH
Also attended and graduated from New Albany High School's Environmental
Science Program
04'-07 Columbus State Community College Undergraduate not yet finished
Columbus, OH
Marketing and Event Management Major
10' Association of Bridal Consultants Wedding and Event Planning Education
Program Online Program
Wedding and Event Planning, Business Management
REFERENCES
Laura Herron Travis Marter
Erica Hollingsworth
PNC Financial Sales Consultant PNC Business Banker
Delaware County Bank Loan Processor
Contact this candidate