Customer Service Sales

LESTER P. GARNER

**** *.********* ***

Philadelphia, PA 19132 1605

Phone: 215-***-****

abhjd9@r.postjobfree.com

Summary of Skills

• Office assistant and customer service professional with more than 20 years of diverse experience

excellent communications and writing and negotiation skills.

• Administrative and clerical skills includes scanning, photocopying, faxing, mail processing, sorting

and distributing mail, filing documents, mail, and internet researching.

WORK EXPERIENCE

CMI Management, Inc. (U.S Department of Homeland Security) General Naturalization Clerk –

Contract Employee with security clearance, Philadelphia, PA

2008 2009

Provided clerical and administrative support in the processing of forms and applications used in the

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adjudication and adjustment of status of aliens.

• Performed all clerical tasks related to Naturalization ceremonies, including the scheduling,

preparation and distribution of certificates and retrieval of documentation from applicants.

• Performed daily office tasks such as electronic and manual filing of folders recording, maintaining

records, copying, posting, and a variety of other office duties.

Used a computer terminal extensively to update DHS automated systems.

Randstad Employee Solutions, (Philadelphia Passport Academy) Passport Support Associate

Contract Employee with Security Clearance Philadelphia, PA

2007 2008

• Operated various office equipment and machinery in the preparation, processing and mailing of

passports and related documents.

• Utilized the TDIS AND PRISM computer systems to prepare documents for processing, create

document batches, image capture (scan) and image review documents and passport photos and

also used the computer system to retrieve applicants’ information, print passport books as well as

mailing labels for sealed envelopes.

MSC Litigation Support Service, Philadelphia, PA Office Associate

2006

• Performed various clerical and administrative tasks to assist office staff in the retrieval of Medical,

legal and employment records needed for litigation.

• Used the internet extensively to verify and update records.

• Contacted medical, legal professionals and secretaries as well as administrators and Office

Managers to obtain pertinent information such as clients' relocation and new phone numbers.

Filed documents in alpha numerical drawers.

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Old City Paints, LLC, Philadelphia, PA Retail Sales Support Associate

2001 2006

• Supported store management, Business Development Manager and District Manager by opening

new accounts, and maintaining existing sales accounts and quickly resolving customer service

issues such as complaints, billing, credit and quality control issues.

• Answered inbound sales calls, assisted customers with account information and technical

support, set up customers' deliveries, arranged sales appointments for Sales Representatives

and Business Development Agents.

EDUCATION

Temple University, Bachelor of Arts, English

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