Customer Service Manager

STACY M. MONROE

*** ***** **** *****, ***** Johns, FL 32259 ? 904-***-**** 570-***-**** ?

*******@*****.***

PROFESSIONAL SUMMARY

Expert in: Accounting ~ Accounts Payable ~ Accounts Receivable ~

Leadership~Supply Chain Management

Dynamic, high-energy professional who leads departments through change and

challenge. Strategic problem-solver who envisions smart solutions and

executes with urgency across all levels of the organization. Hands-on

leader with twelve years experience as a results-oriented solution-focused

professional who is able to keep teams focused and productive as well as

bring out and build human capital. Outstanding strategist that is able to

provide broad competencies and experience in accounts payables, accounts

receivables and accounting within highly competitive business markets.

Skilled in negotiating partnerships, alliances and other business

transactions. Keen ability to forecast industry trends, capture

opportunities and catapult new ventures. Intending to sit for the CMA

exam.

CORE COMPETENCIES

Accounting ~ A/P & A/R ~ Time Management Skills ~ Research ~ Budget

Management ~ Change Management ~ Technology

General Ledger ~ Reconciliations ~ Financial Systems ~ Customer Service ~

Problem Resolution~ Strategic Planning

Team Development & Leadership ~ Productivity & Performance Improvement ~

Organization & Communication ~ Supply Chain

EDUCATION AND PROFESSIONAL DEVELOPMENT

Masters of Business Administration and Supply Chain Management, Ashford

University, Clinton, IA

GPA 4.0, Magna Cum Laude, currently pursuing with expected graduation

8/2011

Bachelors of Applied Science: Accounting, Ashford University, Clinton, IA -

2010

GPA: 3.6, Graduated Cum Laude

Associate of Applied Science: Mathematics & Accounting, Western

International University, Phoenix, AZ - 2007

GPA: 3.51, Graduated Cum Laude

Golden Key International Honour Society

Accredited Payables Specialist (APS), IOMA/TAPN AP Certification Program

PROFESSIONAL EXPERIENCE

bodyshop of america DBA body central, Jacksonville, FL

2007-Present

Accountant/Certified Accounts Payable Specialist

Fully responsible for 18,000 vendors with multimillion dollar weekly

payments processing approximately 500 checks weekly, reconciling bank

balances, general ledger reconciliation and balancing as well as all

accruals and month end closings and journal entries for the corporate

office with over 300 locations. Manage supplies, phone bills, electric,

fixed assets, repair and maintenance expense accounts as well as the

management of all problem accounts. Fully accountable for payment

verification and correcting G/L accounts as needed with journal entries.

Generate check runs, prepare record of expenditures and analyze department

budget to identify budgeting needs and AP aging. Routinely determines

amount of credit for working capital and oversee payment processing,

supplier maintenance to include 1099s, and vendor problem resolution.

Consistently ensure SOX compliance. Tasked with auditing purchase orders,

invoices as well as vouchers and sub-ledger accounts to ensure accuracy.

Prepare reports and make adjustments as needed prior to the end of the

month as well as reviewing cash requirement reports prior to the check runs

weekly. Fully responsible for all accruals and journal entries to the

general ledger system. Utilize AS400 with heavy reliance of Excel.

Key Achievements

. Significantly revamped general ledger while standardizing reporting

cutting down on the financial auditing of accounts by 75%..

. Introduced innovative business process improvements enhancing A/P

functionality and established common vendor files, eliminated duplications

and reduced monthly processing time by 30%.

STACY MONROE

PAGE TWO

travel centers of america, Jacksonville, FL

2004 - 2006

Facilities Manager/Accounts Receivable Management

Fully responsible for handling, managing and balancing all revenue for a

multimillion dollar weekly revenue volume location to include daily as well

as month end closings. Leveraging broad competencies in management and

relationship-building, oversaw store operations, supervised employees and

managed inventory. Fully responsible for purchasing to include new product

lines and implemented introduction strategies, analyzing P&L Statements to

enhance efficiency, inventory taking and balancing to increase the

profitability of the set location. Set standards and model behavior for

optimum customer service while expertly recruiting, training and motivating

employees. Responsible for ensuring safety and compliance for location,

evaluating and documenting store personnel performance, proofing invoices,

entering/coding invoices and balancing cost vs. sales to position company

for sustained profitability. Utilize MSI/TSW with heavy reliance of Excel.

happy times bar and grille, St. Augustine, FL

2003 - 2004

Bar Manager/Restaurant Manager

Attended to customers in order to promote the world class customer service.

Responsible for all food ordering. Oversaw all bartenders and cooks on

staff, scheduling and food safety.

pantry inc., Jacksonville, FL

2002 - 2003

District Inventory Control Specialist/Store Manager

Fully responsible for handling, managing and balancing the books for all

revenue for large volume locations to include daily as well as monthly

closings. Directed store operations, supervised employees and managed

inventory. Purchased new product lines and implement strategies to

introduce and promote them to customers. Recruited, trained and motivated

employees. Evaluated and documented store personnel performance. Fully

responsible for the development of successful sales plans to continuously

increase profitability. Set standards and model behavior for optimum

customer service while expertly recruiting, training and motivating

employees. Responsible for ensuring safety and compliance for location,

evaluating and documenting store personnel performance, balancing cost vs.

sales to consistently position company for sustained profitability.

Promoted to District Inventory Control Manager overseeing 150 stores with

the responsibilities of managing inventories and bringing stores out of the

red and into the black. This consisted of hiring/firing/re-training

management and staff to achieve company goals and objectives.

amerada hess, Green Cove Springs, FL

1998 - 2002

General Manager

Fully responsible for handling, managing and balancing the books for all

revenue for a large volume location to include daily as well as month end

closings. Oversaw store operations and developed successful sales plans to

consistently grow profitability. Supervised employees while instilling the

corporate culture. Accountable for merchandising concepts. Analyzed monthly

production reports and profit and loss statements in order to determine

correct methods to enhance efficiency. Leveraging broad competencies in

management and relationship-building, oversaw store operations, supervised

employees and managed inventory. Fully responsible for purchasing,

implementing introduction strategies, analyzing P&L Statements to enhance

efficiency, inventory balancing to increase the profitability of the set

location. Set standards and model behavior for optimum customer service

while expertly recruiting, training and motivating employees. Responsible

for ensuring safety and compliance for location, evaluating and documenting

store personnel performance, proofing invoices, entering/coding invoices

and balancing cost vs. sales to position company for sustained

profitability. Utilize MSI with heavy reliance of Excel.

TECHNICAL SKILLS

Software: Peachtree Accounting, Quicken, QuickBooks 2007, Tax Act

2009, SAP, SRM, AS400

Applications: Microsoft Excel, Word, Office Suite 2007, Lotus 1-2-

3, WordPerfect, MSI, TSW

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