Customer Service Human Resources
Resume:
Yahaira Lopez
*******.*******@*****.***
Medical Receptionist
Bilingual executive support professional with well developed internal and external customer service delivery skills.
Well versed in Human Resource, customer service and secretarial capacities. Can anticipate and exceed guest
expectations, protect confidentiality, appreciates diversity and complete projects successfully.
Phone Professionalism Time Management Microsoft Office Proficient
Executive Support AS/400 System
Human Resources Executive Support
Conflict Resolution Sense of Urgency
Experience
ACEVEDO MULTI-SERVICE, Bronx, NY November 08 –
January 11
Receptionist
Communicated information or documents to 100s of customers, using computer, mail or facsimile.
Scheduled appointments and maintained and updated appointment calendars.
Analyzed data to determine answers to questions from customers.
Collected, sorted, distributed and prepared mail and courier deliveries.
Scheduled space and equipment for special programs and prepared lists of participants.
Provided high-level administrative support and purchasing of business products.
FLAGLER MEDICAL ASSOCIATES, West Palm Beach, FL February 07 –
September 08
Medical Secretary
Greeted in excess of 40 patients daily and answered over 75+ calls, screening, responding and directing
calls.
Verified patients’ documents, valid insurance and purpose of visit to communicate with physician.
Compiled, managed and arranged 1000s of charts, reports and correspondence.
Transmitted correspondence and medical records by mail, e-mail or fax.
Secured in excess of $750 in co-pay daily and rescheduled follow-up appointments.
VISION LENZ EXPRESS, NY, NY August 05 –
November 06
Customer Service Representative
Recommended over 2,500 frames for customers based on specific demographics, wants and needs.
Measured bridges, eye size, temple length, vertex, pupilary and optical centers and distance.
Ensured accurate measurements, correct pricing and realistic delivery time quotes.
Utilized developed sales skills and accountable for sales results meeting monthly quotas.
RETAILERS & MANUFACTURER, Edison, NJ
April 02 – July 05
Human Resource Administrator
Processed, verified and maintained over 125 personnel files with confidential documentations.
Data gathered, verified and entered addresses, wages, absences, productivity and performance reviews.
Screened and processed in excess of 500 applications evaluating qualifications, eligibility and
suitability.
Answered phones, filed and data entered and performed bookkeeping utilizing AS/400 Time.
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