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Customer Service Manager

Location:
Fort Wayne, IN, 46815
Posted:
May 10, 2011

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Resume:

Jack R. Lehr, Jr.

**** **** **.

Fort Wayne, IN *6815

260-***-**** (h)

813-***-**** (m)

abhjc9@r.postjobfree.com

Introduction I am an experienced manager and leader that's self-

starting, goal oriented, who strives for continuous

improvement in processes as well as team members. I appreciate

having short-term as well as long-

term goals and feel I communicate them well to my subordinates

as well as other team mates.

Interests & I'm very interested in Six Sigma and Lean Manufacturing and

would like to be in an environment where I

Objectives can put these practices in place. I've always been involved in

Safety & Wellness in the workplace and

feel I'm very effective in these areas. Having an extensive

technical background, I quickly come to

understand not only the big picture but all of the little snap

shots that make up the big picture. I under-

stand business as well as people, and always do my best to help

put together a symbiotic relationship that

everyone is happy with.

Experience Cary Printing Co.* (Morrisville, NC) *Nation's first green

commercial printer

8/08 - 10/08 PrePress Manager

Managed prepress production and department team members.

Coordinated production with sales,

customer service, planning, press, and post-press departments.

*This was a very short-term position.

* Educated on green printing initiatives, qualifiers, trademark

use, etc.

* I gained experience using E-Pace, Kodak digital presses and

Prinergy, Preps integrated into a Rampage

workflow, as well as dealing with a planning department and

customer service reps. (In the past, I per-

formed those functions). I also oversaw Gracol 7 certification

for our Heidelberg presses and Epson

plotters as well as a plate-setter replacement without

interruption of services.

* Became familiar with die-cutting and fulfillment processing.

* Managed plate and chemical inventories as well as other

consumables.

* Used various applications for variable printing with Kodak

Nexpress.

** Printed a Shabbat book (Perfect bound, paginated backwards)

Built in a Hebrew word processor with

hybrid fonts, etc.

* Used all graphic arts applications (Adobe Creative Suite,

PageMaker, Quark, Acrobat, FontDoctor, Font

Creator, etc.) as well as all Microsoft Applications (Office,

Access, SQL, Project, etc.)

1/08 - 6/08 AAA Printing/Overflow Press (Largo, FL) Commercial Printer (Web

& Sheetfed)

PrePress Manager/IT Architect

Managed prepress production and department team members. I

coordinated production with sales and

press departments, and was also responsible for all technical

aspects of the company (network, phones,

computers, servers, etc.)

* Managed plate and chemical inventories as well as other

consumables.

* Extensive experience with setting up jobs for stitching, creep

adjustments, etc.

* We did lots of perfect binding (off-site) as well as UV coating

(mostly covers and gang runs)

* Optimized existing rips to use all available screens (fm,

stochastic, conventional and hybrid), and used

them on presses with great results with specific jobs.

* Established FTP services for customers delivering jobs.

* Familiar with local ordinances referring to waste and waste

neutralization regarding developer.

* Optimized most all existing systems as we didn't have a budget

for upgrades and replacements.

* I was able to spend time with a lot of publishers and helped

improve their magazines, teaching them how

to adjust art, take photos, and enhance page layout, placement,

and pagination.

* Used all graphic arts applications (Adobe Creative Suite,

PageMaker, Quark, Acrobat, FontDoctor, Font

Creator, etc.) as well as used and administered all Microsoft

Applications (Office, Access, SQL, Project,

Server, Outlook, Exchange, etc.)

3/07 - 9/07 CarolinaMoneySaver.com, LLC (Monroe, NC) Shopper

Magazine/Commercial Printer

Technical Architect (Direct report to CIO and VP of

Operations)

Designed, specified, and implemented printing production

systems, circulation management & postage

systems, CtP systems, networks, power management and cooling

systems, as well as disaster planning

and business continuity. I also initiated the

Safety/OSHA/HazCom program.

* This company was a start-up and I was intimately and

intricately involved in planning, procuring, and

implementation of the entire printing/circulation/prepress

operation. I was honored to be selected to join

this team of experienced, outstanding managers, and sales

performers in this endeavor. Unfortunately,

timing is everything, and we weren't blessed with the results

we'd anticipated, and worked so hard to see

through.

* Managed postal database (addresses as well as postage were

processed here)

* Developed workflows to automate processing.

* Set up In-Site for on-line proofing

* Set up plant's physical security system (entry point security

as well as a multi-camera matrix)

* Managed phones, internet connectivity, networks, etc.

* Supported users of all systems throughout operation.

* Used all graphic arts applications (Adobe Creative Suite,

PageMaker, Quark, Acrobat, FontDoctor, Font

Creator, etc.) as well as used and administered all Microsoft

Applications (Office, Access, SQL, Project,

Server, Outlook, Exchange, etc.)

* Managed plant in VP's absence.

2/97 - 12/06 The Flyer Printing Co., Inc. Harte-Hanks The Flyer (Tampa,

FL) Shopper Mag/Comm. Printer

4/06 - 12/06 Help Desk Technician (Telecommunications) *A lot of this

company's business was based on tele-

marketing, so at the time, I wasn't too thrilled with this

position, it was in truth very integral to the business.

* This was a 'lateral' promotion from my previous position which

I'd eliminated the need for.

* Handled PC, Macintosh and telephone help desk requests in an

active directory environment.

* Performed repairs on-site as well as remotely.

* Reworked software to make it compatible with newer operating

systems.

* Developed AppleScripts to support automation.

* Engaged server-based font management.

* Used all graphic arts applications (Adobe Creative Suite,

PageMaker, Quark, Acrobat, FontDoctor, Font

Creator, etc.) as well as used and administered all Microsoft

Applications (Office, Access, SQL, Project,

Server, Outlook, Exchange, etc.) and Call Pilot, Symposium and

phone switches.

* Safety Team Member and Safety Team Trainer CPR/AED/First Aid

Certified

5/03 - 4/05 Imaging Department Manager (Equivalent to Prepress Manager in

a Commercial Print Shop)

* Managed Imaging Department's production, team members and

schedules.

* Established standards throughout (camera, plate exposures,

film densities, processor speeds, etc.)

* Managed plate and chemical inventories as well as other

consumables.

* Coordinated/facilitated migration to CtP from conventional

plate processing which included initial and

adjusted specifications, demolition of facilities,

construction, training, liquidating unused assets, etc., with-

out interrupting production at all. (Managed amongst chaos)

* Integrated CtP to existing systems (Rips, Queues, etc.)

* Integrated Nela bender and conveyor system into our production.

* Troubleshot Creo's remotely as well as locally. Performed

repairs.

* Coordinated plate, ink, fountain solution testing on presses.

* Trained team members in screenings, dot gain, calibration and

instrument use.

* Trained team members in color theory as well as prepress

production applications.

* Reduced workforce from 7 team members and 1 manager to 1 team

member.

* Increased measurable productivity 25%

* Reduced waste 15%

* Cut total department costs 20% (raw materials, labor,

productivity (prior to reducing payroll))

* Increased quality immeasurably.

* Managed silver recovery (developer & used film)

* Eliminated film library (all films were stored digitally)

* Contracted and negotiated with temp agencies for temporary

labor. (I kept a couple of them!)

* Used all graphic arts applications (Adobe Creative Suite,

PageMaker, Quark, Acrobat, FontDoctor, Font

Creator, etc.) as well as used and administered all Microsoft

Applications (Office, Access, SQL, Project,

Server, Outlook, Exchange, etc.)

* Back up for MIS/IT department

* Called on to provide on-site support to our sister company The

Flyer (in Miami, FL) following hurricane

damage to their production facilities.

* Safety Team Member and Safety Team Trainer CPR/AED/First Aid

Certified

2/97 - 5/03 Digital Publishing Technical Specialist

* Initially responsible for supporting Macintosh computers and

their applications throughout operation.

* Designed workflow system to handle logging and production

within PrePress department.

* Migrated users from paper logging to digital (FileMaker and

AppleScript)

* Automated numerous prepress operations to eliminate errors and

speed up production.

* Optimized RIPs, calibrated and repaired image setters and

processors

* Color calibrated entire department.

* Color profiled presses throughout and provided available gamut

to commercial customers.

* Trained commercial customers in color correction, calibration,

theory, half-tones, scanning, photo-

graphy, etc.

* Consulted with and provided technical support to other printers

(on behalf of my company)

* Participated in disaster recovery planning, contingencies,

business continuity as well as nearly anything

technical within the operation.

* Attended numerous Trade Shows as an exhibitor and as an

attendee.

* Attended FileMaker Developer Conference

* Initiated off-site printing and tested (both ways)

* Developed pagination solutions and remotely managed contracted

programmers.

* Self-trained 'expert' in PostScript

* Supported our 'in-house' application in remote facilities

(Islip, NY & Pittsburgh, PA) and made several

voyages to their sites.

* Provided inovative ideas of how to do things that you can't or

aren't supposed to be able to do.

* Safety Team Member and Safety Team Trainer CPR/First Aid

Certified. *Helped start team.

8/95 - 2/97 Dataflex Corporation (Clearwater, FL)

Senior Systems Engineer (Macintosh & Mixed Systems)

* Provided technical support to primarily high-end customers

(Disney, television production facilities, movie

studios, etc.)

* Supervised multiple installation teams installing Macintosh

computers in schools throughout Southeast

Florida. Most of the team members were entry-level or hopeful

technicians that were hired through temp

agencies, so I usually had my hands full, as it was normal to

have 3 to 4 installations of hundreds of

computers and servers running simultaneously. I did weed out a

few that we kept on as technicians, though.

*** I've been continuously employed in technical or technical management

positions throughout my career and can

provide the details if you request them.

Expertise CtP and associated processes -- Color Management -- UCR/GCR --

Pagination & Imposition -- Work-

Acquired flow design & management -- AppleScript -- FileMaker Pro --

FM/Stochastic/Conventional screening --

Macintosh OS (all) -- Windows NT, XP, Active Directory, Server

2000 & 2003, Exchange Server --

Microsoft Office -- Adobe Creative Suite -- Quark Xpress --

Multiple methods of automation -- Font

management -- UV Printing -- Multi-Ad Creator -- Postscript --

PDF -- Harlequin, Prinergy, Agfa, and

Rampage RIPs -- Fontographer -- OSHA Safety Programs --

Densitometry & Spectrophotometry -- Lean

Manufacturing -- Six Sigma concepts and practices

Highly developed computer, electronic, electric and mechanical

aptitude

Military U.S. Navy, U.S.S. America, CV-66 9/4/74 - 9/4/78

Experience Communications Technician (Maintenance) CTM-2 (E-5)

Continuing Numerous technical schools, most recently completed on-line

courses for Business Law, Business Ethics,

Education Operations Management, Management, Accounting Principles

Interests I enjoy crosswords to keep my vocabulary sharp, sudoku to keep

my mental faculties keen, computers

because they are so much fun, programming because I love to

solve problems and golf to keep me humble.

Member of: American Society for Quality, ASQ0905, Boy Scouts of America

To whom it may concern,

I'd like to introduce myself. My name is Jack Lehr. I am currently

seeking a position in technical management, project management, or safety

program administration. Currently, I'm taking a class that will allow me

to obtain my Green Belt in Six Sigma, with an emphasis on Lean

Manufacturing. I'm scheduled to test on June 4th, 2011 and should receive

my certification from ASQ shorly thereafter. Throughout my career, I've

held various titles, although ultimately, I've been a problem solver,

whether the problem currently exists, or is anticipated, I've been

responsible for providing solutions.

I've been involved in field support for office machines, computers, and

networks throughout my career. I've always been able to empathize with end-

users of all levels and effectively communicated with them.

For the last 13 years, I've been involved in the printing industry,

managing commercial prepress teams, and designing workflows, primarily from

an IT perspective, but also been responsible for systems and applications

development as well. I'm very familiar with all the latest technologies

employed by the printing industry. I also was a safety team member

throughout, held safety training classes, and have kept current in all

local, state, and national employment rules, (HIPPA, OSHA, ADA, etc.) I

also had my first exposure to SOX (Sarbanes-Oxley) compliance and

implementation. I've recently developed a strong interest in Six Sigma

principles and Lean Manufacturing and would really like to expand my

knowledge and be able to apply the principles through practical

applications and possibly pursue certification in this discipline.

Prior to that, I was a Senior Systems Engineer, focusing primarily on mixed

system environments. I also managed installation teams in remote locations

(sometimes 4 or 5 teams at a time).

When we lived in Fort Wayne, Indiana, I worked for Fort Wayne Community

Schools as a Computer Technician. I was responsible for thousands of

classroom computers (Apples & Macs), DEC VAX networks, Unix networks, some

CAD labs, and just about everything else that didn't fit into someone

else's specific job description.

While in the Navy, I was a 2nd Class Petty Officer in the Communications

Technician (Maintenance) rating. I was responsible for maintaining all of

our equipment (crypto, multiplexers, transmitters, receivers, antennas,

teletypes, satellite equipment) as well as some other communications

equipment and had my first exposure to computers (Sperry Univacs), as part

of the NavMACS system (Naval Modular Automated Communications System). I

also held a Cosmic/Top Secret/Atomal security clearance.

My experience is wide and varied, although computers and IT have been a

constant since the early 80's. Customer service and support have been a

constant throughout as well. I know how to take care of people and their

equipment.

I can furnish multiple references to my dedication, aptitude, character,

and integrity. I'd certainly appreciate an opportunity to interview with

you.

Thank you for your time,

Jack Lehr

260-***-**** (h) 813-***-**** (m)

abhjc9@r.postjobfree.com



Contact this candidate