Customer Service Manager
Resume:
Jimmy L. Tucker
Cumming, GA 30040
**********@*******.***
CAREER SUMMARY
Highly proficient senior service technician with transferable skills in
electronic security, ATM and pneumatic products, service and installation.
Customer-focused innovative problems solver with various accolades in
customer service both alone and in team environment as well as consistently
observed competencies in communication and reliability. Service Manager
for two separate branches with Diebold.
Key technical expertise includes:
. Access Control - Pacom and DMP
. Alarm Systems - Bosch, DMP, Diebold, Ademco, Pacom, Optex,
. ATM systems - Diebold, NCR, Triton,
. Remote banking systems - Diebold, Mosler, LeFebure, Hamilton Air
. Physical Security Equipment including Locks and Timelocks
. Inventory management and control
. Business and management training
PROFESSIONAL EXPERIENCE
HAMILTON PACIFIC, Atlanta, GA 2009-2010
Servicing wide range of Alarm, CCTV, and Remote Banking Products mainly for
Wachovia and BB&T banks in the Metro Atlanta Area.
Diebold, Inc. Atlanta, GA
2003-2009
Worldwide ATM, Electronic Security Equipment, Remote Banking and Physical
Security equipment manufacturer sales and service company.
Customer Service Engineer III
. Serviced and maintained all electronic security products
. Serviced and maintained ATM machines
. Performed Quality Control for ATM and Electronic Security Installers
. Was "GO TO" Tech for assistance or help for all of Georgia.
. Served As Team Leader on ATM and Electronic Security Products Team
Jimmy L. Tucker
Page 2
Mosler, Lefebure & Spectrum 1991-2003
Service Technician servicing Electronic Security, Card Access, Remote
Banking, ATM's and Physical Security Equipment including locks.
Diebold, Inc.
1968-1990
Service Technician III, servicing Electronic Security, ATM's, Remote
Banking and Physical Security Equipment including Locks. Trained several
other technicians over the years. Promoted to Branch Service Manager in
1981 and started a branch for North Georgia area in Gainesville, GA. Was
transferred to Savannah, Ga. in 1984 to resolve problems at the Savannah
Branch. I was able to increase profit by over 36 percent In 1987 the
Savannah Branch was most productive branch in Georgia.
Education/Training
High School Graduate, Air Traffic Control Radar training and Electronics
Instructor in the Air Force. Numerous banking equipment courses with
Diebold Inc.
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